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rohardi · 2 March 2013, 08:31 AM

I Just got my BRAND NEW Explorer 2, but to my dismay, there is a scratch in the opposite side of the crown, and it looks as it the side of the watch was poorly polished and the mirror finish is blurry and looks burned. This is not a smudge, I tried washing it. I bought this from my local AD. Am I out of line for wanting an exchange for a new watch? The removed all of the plastic prior to shipping the watch to me and this was the first thing I noticed when I pulled it out of the box!

Culley22 · 2 March 2013, 08:33 AM

When you pay this much for a "watch" you have every right to want perfection. But...from the pictures provided...it still looks like a fantastic piece. Definitely your call...but you'll add plenty of "dings, dents, swirls" during your lifetime with it.

I'd also make sure the plastics stay on until you take posession of it. Those come off when it's been fitted to you.

Micha · 2 March 2013, 08:37 AM

I would bring it to the sellers attention and negotiate a few $$$s off ....

boogiebot · 2 March 2013, 08:37 AM

Quote:

Originally Posted by Culley22

When you pay this much for a "watch" you have every right to want perfection. But...from the pictures provided...it still looks like a fantastic piece. Definitely your call...but you'll add plenty of "dings, dents, swirls" during your lifetime with it.

nothing wrong with dings and dents as long as you are the one doing it

.

in this case though i would probably ask for one in mint condition

scrase123 · 2 March 2013, 07:08 PM

Quote:

Originally Posted by boogiebot

nothing wrong with dings and dents as long as you are the one doing it

.

In this case though i would probably ask for one in mint condition

x2

BoomerSooner · 2 March 2013, 08:35 AM

That's a bummer. I would ask for an exchange for another one unless they could discount it some more...?

Jason71 · 2 March 2013, 08:37 AM

I would just try and get some more swag to sweeten the deal. I don't think I would try and get another........But that is just me

rohardi · 2 March 2013, 08:43 AM

I just don't want a new watch that's been repaired....

LA_LEC · 2 March 2013, 08:37 AM

Why would they remove the stickers if it was new?

Sounds like they sold it...someone wore it and then returned it and they sold it as "new".

SeaDweller50 · 2 March 2013, 08:41 AM

That is definitely a used watch sold as "BNIB". They would never remove the stickers.

union thug · 2 March 2013, 08:43 AM

It is an easy fix but beat them up a little and make it worth the frustration.

rohardi · 2 March 2013, 08:45 AM

Quote:

Originally Posted by union thug

It is an easy fix but beat them up a little and make it worth the frustration.

I think it was scratched and they tried to repair it. They over polished it causing the smudge marks... I wouldn't trust them to TRY to repair it again...

MiamiLawyer · 2 March 2013, 08:53 AM

Take it back ASAP!!!!

mmmmp · 2 March 2013, 09:22 AM

Didn't you notice it when you bought it? You mention 'it was shipped', was this purchased online?

mruhland31 · 2 March 2013, 09:22 AM

I find it odd that they would remove the stickers..that's part of the fun..agree with the post above that's there's nothing wrong with scratches if they come from you..would try to negotiate a lower price or get a new one.. would ask about those stickers...great watch either way though...sorry this happened

nauticajoe · 2 March 2013, 09:22 AM

Sorry to hear. Hope it works out.

rohardi · 2 March 2013, 09:26 AM

It was shipped to a relative out of state first. Then back to me. My sales guy took all the stickers off. I notice after he got most of them off I think that's when it picked up the scratch. He did that befor he fitted the braclet.

The good news is they said let us try to polish it first, and to my supprise. It came out 100% so I'm good to go. They said if I'm not happy with it down the road, they'll make it right.

Tools · 2 March 2013, 09:42 AM

Quote:

Originally Posted by rohardi

It was shipped to a relative out of state first. Then back to me. My sales guy took all the stickers off. I notice after he got most of them off I think that's when it picked up the scratch. He did that befor he fitted the braclet.

The good news is they said let us try to polish it first, and to my supprise. It came out 100% so I'm good to go. They said if I'm not happy with it down the road, they'll make it right.

Sounds good..

I think that you may have over-reacted initially, nothing wrong with that.. It is very difficult to "burn" stainless steel.. Probably a stubborn bit of adhesive from the stickers and barcodes..

You will do much more to it than that little bit that is now behind you... go enjoy that fantastic timepiece.........

DCgator · 2 March 2013, 09:33 AM

Don't settle for any less. The money you paid for the watch was in tip top perfectly and legally negotiable shape - your watch should be too. My 2c.

SWISSAHOLICS · 2 March 2013, 09:32 AM

Tell them to ship it to you with all factory plastic intact....the joy of removing plastic on a brand new watch is a thrill in its own

Congrats on the watch

xxthe_remedyxx · 2 March 2013, 10:25 AM

No way Jose!

I'd make them send me a brand new one with stickers in tact. Would you accept a brand new car with a scratched bumper?

Oh, and congrats :) I'm a big fan of the 216570...

cop414 · 2 March 2013, 10:35 AM

Happy that it worked out for you, great looking watch. Scratches and marks are going to happen but you should be the one making those scars... I mean memories

Psmith · 2 March 2013, 11:02 AM

Glad it worked out

Hairdude1 · 2 March 2013, 01:58 PM

Glad everything is good now!

thomaspp · 2 March 2013, 02:03 PM

Return. For th is kind of $$ you ought go be happy.

Joey_V · 2 March 2013, 02:45 PM

They sent you a brand new watch, but probably the one from the case.... I would not take it.

joe100 · 2 March 2013, 03:01 PM

As long as they make it right...I'd want it to be RIGHT too. I'm going through an issue with my BMW. Glass repairman broke a part on my engine...not happy. I'm giving them a chance to make me whole again. Frustrating isn't it?

adamlea · 2 March 2013, 03:09 PM

Since I'm in the market for my first Rolex, this is exactly the type of scenario that gives me the jitters. I want to peel the stickers off myself. I can live with my own dings, but not someone else's. But I'm glad you were able to get it resolved.

Incidentally, my final choice is down to the Blk Exp II and the SubC. So, congrats on a fine looking watch!

gummy · 2 March 2013, 03:24 PM

Happen to me on my very first Rolex purchase - white dial Exp II red hand. Tiny hairlines on polished side.

Salesman actually stood up for me and they exchanged the watch.

I have purchased other pcs from him - stand up guy.

If I am buying from an AD - I normally ask to take of the stickers...

Glad you where taken care of - Enjoy that great watch!

Rickk · 2 March 2013, 03:34 PM

Yeah, I would want a new watch.

2 March 2013, 08:31 AM	#1
rohardi "TRF" Member Join Date: Aug 2010 Location: Rhode Island USA Watch: 116610LN, 216570 Posts: 787	I just got my EXP 42 But its going back I Just got my BRAND NEW Explorer 2, but to my dismay, there is a scratch in the opposite side of the crown, and it looks as it the side of the watch was poorly polished and the mirror finish is blurry and looks burned. This is not a smudge, I tried washing it. I bought this from my local AD. Am I out of line for wanting an exchange for a new watch? The removed all of the plastic prior to shipping the watch to me and this was the first thing I noticed when I pulled it out of the box!

2 March 2013, 08:33 AM	#2
Culley22 "TRF" Member Join Date: Sep 2012 Location: Nome, AK Watch: amacallit Posts: 719	When you pay this much for a "watch" you have every right to want perfection. But...from the pictures provided...it still looks like a fantastic piece. Definitely your call...but you'll add plenty of "dings, dents, swirls" during your lifetime with it. I'd also make sure the plastics stay on until you take posession of it. Those come off when it's been fitted to you. __________________ 116333, 216570, PAM372

2 March 2013, 08:37 AM	#3
Micha "TRF" Member Join Date: May 2009 Real Name: Michael Location: S.Florida/Ontario Watch: 6263, 1675 Posts: 2,259	I would bring it to the sellers attention and negotiate a few $$$s off .... __________________ life is good

2 March 2013, 08:37 AM	#7
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	I would just try and get some more swag to sweeten the deal. I don't think I would try and get another........But that is just me __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

2 March 2013, 08:37 AM	#9
LA_LEC "TRF" Member Join Date: Dec 2012 Location: Los Angeles Watch: Explorer Posts: 1,793	Why would they remove the stickers if it was new? Sounds like they sold it...someone wore it and then returned it and they sold it as "new". __________________ 16610 ♛ 16610LV ♛ 214270 MK2 "Life is far too short not to wear a Rolex!"

2 March 2013, 08:35 AM	#6
BoomerSooner "TRF" Member Join Date: Aug 2010 Location: USA Watch: Explorer Posts: 794	That's a bummer. I would ask for an exchange for another one unless they could discount it some more...?

2 March 2013, 08:43 AM	#8
rohardi "TRF" Member Join Date: Aug 2010 Location: Rhode Island USA Watch: 116610LN, 216570 Posts: 787	I just don't want a new watch that's been repaired....

2 March 2013, 08:41 AM	#10
SeaDweller50 "TRF" Member Join Date: Feb 2012 Real Name: Sandy Location: England. Watch: 14060M 2 liner Posts: 3,204	That is definitely a used watch sold as "BNIB". They would never remove the stickers.

2 March 2013, 08:43 AM	#11
union thug Member Join Date: Feb 2013 Location: On the edge Posts: 16	It is an easy fix but beat them up a little and make it worth the frustration.

2 March 2013, 08:53 AM	#13
MiamiLawyer Member Join Date: Dec 2012 Location: Miami Watch: Bluesy, DDII Posts: 267	Take it back ASAP!!!!

2 March 2013, 09:22 AM	#14
mmmmp "TRF" Member Join Date: Dec 2009 Real Name: Mark P Location: Toronto Watch: SS Wimbledon DJ41 Posts: 2,046	Didn't you notice it when you bought it? You mention 'it was shipped', was this purchased online?

2 March 2013, 09:22 AM	#15
mruhland31 "TRF" Member Join Date: Nov 2010 Location: Santa Clarita CA Posts: 1,028	I find it odd that they would remove the stickers..that's part of the fun..agree with the post above that's there's nothing wrong with scratches if they come from you..would try to negotiate a lower price or get a new one.. would ask about those stickers...great watch either way though...sorry this happened

2 March 2013, 09:22 AM	#16
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	Sorry to hear. Hope it works out.

2 March 2013, 09:26 AM	#17
rohardi "TRF" Member Join Date: Aug 2010 Location: Rhode Island USA Watch: 116610LN, 216570 Posts: 787	It was shipped to a relative out of state first. Then back to me. My sales guy took all the stickers off. I notice after he got most of them off I think that's when it picked up the scratch. He did that befor he fitted the braclet. The good news is they said let us try to polish it first, and to my supprise. It came out 100% so I'm good to go. They said if I'm not happy with it down the road, they'll make it right.

2 March 2013, 09:33 AM	#19
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	Don't settle for any less. The money you paid for the watch was in tip top perfectly and legally negotiable shape - your watch should be too. My 2c.

2 March 2013, 09:32 AM	#20
SWISSAHOLICS "TRF" Member Join Date: Jan 2013 Location: Here! Watch: Rolex Posts: 4,366	Tell them to ship it to you with all factory plastic intact....the joy of removing plastic on a brand new watch is a thrill in its own Congrats on the watch __________________ 16610LN \| 16613LB \| 16710 Pepsi \| 118238 \| 116500 (White) \| 116500 (Black) \| 116710BLNR \| 116610LV "The one thing I fear most is time; time waits for no one and leaves no options."

2 March 2013, 10:25 AM	#21
xxthe_remedyxx "TRF" Member Join Date: Jan 2010 Real Name: George Location: NYC Watch: 114060 Posts: 1,105	No way Jose! I'd make them send me a brand new one with stickers in tact. Would you accept a brand new car with a scratched bumper? Oh, and congrats :) I'm a big fan of the 216570...

2 March 2013, 10:35 AM	#22
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,234	Happy that it worked out for you, great looking watch. Scratches and marks are going to happen but you should be the one making those scars... I mean memories __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

2 March 2013, 11:02 AM	#23
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Glad it worked out __________________

2 March 2013, 01:58 PM	#24
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Glad everything is good now!

2 March 2013, 02:03 PM	#25
thomaspp "TRF" Member Join Date: Dec 2010 Location: N/A Posts: 11,137	Return. For th is kind of $$ you ought go be happy. __________________ Instagram: @watches_anonymous

2 March 2013, 02:45 PM	#26
Joey_V "TRF" Member Join Date: Jan 2008 Real Name: Joey Location: Dallas, TX Watch: SS Sub 16610 M Posts: 3,824	They sent you a brand new watch, but probably the one from the case.... I would not take it. __________________ Current Rotation: Rolex Submariner Date (M) - 1/08, Rolex Milgauss GV (V) - 2/10, Rolex SS Black Daytona (V) - 6/10, Rolex GMTIIC (G) - 5/11, TAG Heuer Silverstone (286/1860) - 1/2015 Former-watches: Omega PO/2535.80/2254, TAG Carrera/F1x2/Monaco, Panerai 312K/292L Wish List: Panerai 270/505, Rolex SMURF, Rolex RG Daytona, Rolex DSSD

2 March 2013, 03:01 PM	#27
joe100 2024 SubLV41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,840	As long as they make it right...I'd want it to be RIGHT too. I'm going through an issue with my BMW. Glass repairman broke a part on my engine...not happy. I'm giving them a chance to make me whole again. Frustrating isn't it? __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

2 March 2013, 03:09 PM	#28
adamlea "TRF" Member Join Date: Oct 2012 Location: Great Plains Watch: Exp II 216570 Blk Posts: 1,190	Since I'm in the market for my first Rolex, this is exactly the type of scenario that gives me the jitters. I want to peel the stickers off myself. I can live with my own dings, but not someone else's. But I'm glad you were able to get it resolved. Incidentally, my final choice is down to the Blk Exp II and the SubC. So, congrats on a fine looking watch!

2 March 2013, 03:24 PM	#29
gummy 2024 SubLV41 Pledge Member Join Date: Apr 2012 Real Name: Thomas Location: Midwest USA Watch: AP PP Rolex Posts: 3,348	Happen to me on my very first Rolex purchase - white dial Exp II red hand. Tiny hairlines on polished side. Salesman actually stood up for me and they exchanged the watch. I have purchased other pcs from him - stand up guy. If I am buying from an AD - I normally ask to take of the stickers... Glad you where taken care of - Enjoy that great watch!

2 March 2013, 03:34 PM	#30
Rickk "TRF" Member Join Date: Apr 2012 Real Name: RICK Location: Newburgh, IN Watch: TT/DJ Posts: 111	Yeah, I would want a new watch.

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