Service history

[ryanbush]

Is there anyway to verify if a watch has been serviced by Rolex?

[Browner]

Great question, especially if buying a used watch. You would expect Rolex to keep service history and offer this confirmation service.

[ryanbush]

I just called them RSC and they said they wouldn't give out any information without having the watch in their possession. You would think they would five out that information and also verify it's not stolen.

[Annan]

Probably not many people do this but it might be a good idea to keep any service records yourself so you can show to a buyer in the future. I have never done this but will start with my current new Rolexes.

[ryanbush]

I was more wanting to verify if purchasing a used one and the pervious dealer had no service history on it

[Annan]

Right.....that's a bummer you can't verify from the seller. I'm just suggesting it could help you down the road when you are the seller.

[JP Chestnut]

Originally Posted by ryanbush

I was more wanting to verify if purchasing a used one and the pervious dealer had no service history on it

Rolex service is not the most user friendly organization. It's just the way it is.

[The D]

Originally Posted by JP Chestnut

Rolex service is not the most user friendly organization. It's just the way it is.

I can't blame them to be honest. Not sure why they should waste their time and resources supporting the grey market.

[JP Chestnut]

Originally Posted by The D

I can't blame them to be honest. Not sure why they should waste their time and resources supporting the grey market.

Well, on the one hand a robust secondary market helps them support their ever increasing retail prices. However, in this one instance I don't really blame them. That's not to say that they're not unresponsive in many many ways which I find troubling.

[Tools]

Originally Posted by ryanbush

I just called them RSC and they said they wouldn't give out any information without having the watch in their possession. You would think they would five out that information and also verify it's not stolen.

Rolex will give you (the owner of the watch in question) information on when your Rolex was last serviced if you physically give it to them.. They will also, at that time, tell you if it is reported lost or stolen..

Why would you think that they should give that information to somebody who just calls up on the phone..

If they did, and they told you that the watch you have was reported stolen; please bring it to them so they could return it to the proper owner, would you ???? How many watches do you think that they would recover with a policy like that ???

[77T]

If you can have the seller open the watch, scratched service marks are often inside the case back.

[ryanbush]

Originally Posted by Tools

Rolex will give you (the owner of the watch in question) information on when your Rolex was last serviced if you physically give it to them.. They will also, at that time, tell you if it is reported lost or stolen..

Why would you think that they should give that information to somebody who just calls up on the phone..

If they did, and they told you that the watch you have was reported stolen; please bring it to them so they could return it to the proper owner, would you ???? How many watches do you think that they would recover with a policy like that ???

Would most people, probably not. Would I... YES!!!! I bought the watch on my AMEX, I'm positive if I called them and told them that I made a purchase that was significantly different than described I would win the charge back and could return the watch to the rightful owner and keep looking for another watch with no expense to myself.