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Old 16 January 2008, 04:53 AM   #1
azmmza
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question about warrantee

i have a Z series 16610.
it was purchased outside the usa from an AD in 4/2007
i have the box & papers.
It is running a drop fast so i called my local Rolex center and asked them about bringing it in
they said since i purchased it out of the usa i will also need my bill of sale,which i no longer have.

also the ad left the warantee blank so my name is not on it
should i just fill it out?

what should i do about the bill of sale?
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Old 16 January 2008, 05:01 AM   #2
Tools
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Warranty papers that are not filled out are not of any value to you for warranty work.. The important part is that the Dealer is stamped in and the date of sale.. Generally the rest is hand written in.

Are you talking about the Beverly Hills Rolex Service Center ?

I might just drop by there... tell them your watch is less than a year old and is running out of COSC specs....

They ought to be able to regulate it while you wait...no questions asked..


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Old 16 January 2008, 06:03 AM   #3
azmmza
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Quote:
Originally Posted by Tools View Post
Warranty papers that are not filled out are not of any value to you for warranty work.. The important part is that the Dealer is stamped in and the date of sale.. Generally the rest is hand written in.

Are you talking about the Beverly Hills Rolex Service Center ?

I might just drop by there... tell them your watch is less than a year old and is running out of COSC specs....

They ought to be able to regulate it while you wait...no questions asked..


the dealer info is PRINTED on the warranty
it would be great if they could fix it on the spot but i would also love it if the polished it for me as others have reported :)
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Old 16 January 2008, 08:04 AM   #4
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Warranty repairs.>>>>>>

My experience, and the experience of others that I know, has been that the RSC does not polish the watch when performing warranty service.

Polishing is only included with a full service.

I suppose that you could pay them to polish a watch but I'd be afraid to ask the price.

Jim
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Old 16 January 2008, 08:10 AM   #5
SPACE-DWELLER
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Welcome to TRF!

If the dealer name is on the warranty there should be no problems.

As stated, a regulation is an easy operation, so you will soon have a more precise Rolex.
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Old 16 January 2008, 10:39 AM   #6
mike
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Quote:
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Welcome to TRF!

If the dealer name is on the warranty there should be no problems.

As stated, a regulation is an easy operation, so you will soon have a more precise Rolex.
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Old 16 January 2008, 08:55 AM   #7
Earl Camembert
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Quote:
Originally Posted by grumpy View Post
My experience, and the experience of others that I know, has been that the RSC does not polish the watch when performing warranty service.

Polishing is only included with a full service.

I suppose that you could pay them to polish a watch but I'd be afraid to ask the price.

Jim
What is an "RSC"? I ass/u/me it stands for Regional Service Center but I can't find that term on the Official Rolex site. Rolex lists Regional Affiliates but there are only 23 in the world plus RolexSA.
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Old 16 January 2008, 08:57 AM   #8
Rubenonfire
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Quote:
Originally Posted by Earl Camembert View Post
What is an "RSC"? I ass/u/me it stands for Regional Service Center but I can't find that term on the Official Rolex site. Rolex lists Regional Affiliates but there are only 23 in the world plus RolexSA.
Rolex Service Center! You were darn close!
We let the abbreviations fly with impunity, so if you ever need a glossary, try here: http://rolexforums.com/showthread.php?t=19888

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Old 16 January 2008, 05:45 AM   #9
GoldenBear
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I bought mine in Germany and dropped it off at the RSC in SF. They said "Thanks" and it'll be ready in 6-8 weeks. No issues with paperwork. The 3rd degree seems strange.
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