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DreambreaX · 15 November 2013, 03:43 PM

I have Rolex, the reset of chrono pusher is not straight to 12, but i have to push really hard in order to get back to 12. Sometimes it get back to 11 or 1. I have talk to the AD, and it is something wrong. Actually the first time I bought was already like this.

Now the condition of the watch is nearly 2 years, so its still under warranty. What do you recommend me to do?

If i decide to service, the watch will be sended to singapore, I have to wait until a long time, and I am afraid something terrible happened (eg: dent, scratches, the worst is still not get fix yet OR my movement change into something cheaper!)

The other question, does movement service such as oiling the movement is include in the service warranty? or its just only fix the reset chrono pusher?

I need your suggestion please, whats your experiences of servicing in Singapore? The fact that the chrono reset pusher is something that i never use it, but its all about satisfaction. Later if I need to service outside the 2 years warranty, I believe it can cost a bit expensive.

so whats your opinion guys, to Service? or Not?

Thanks in advance, have a nice day,

take care

Vittorio77 · 15 November 2013, 03:52 PM

Service ASAP

viper9669 · 15 November 2013, 03:56 PM

Yes, pls send for service asap

vitalsignsrn · 15 November 2013, 04:01 PM

Take it in!!! You have had this issue for almost 2 yrs and it hasn't resolved itself. If it hasn't fixed itself yet, isn't going to. So before it costs you a lot of money, take it in. ;-)

redsubby · 15 November 2013, 04:02 PM

Fix it while it's still covered.

domenick512 · 15 November 2013, 04:08 PM

I would service it immediately. Good luck.

DreambreaX · 15 November 2013, 04:12 PM

Thanks guys for the kind reply, if it something bad happened to my watch after service, does rolex really care/responsible about it?

joe100 · 15 November 2013, 05:46 PM

Rolex will take care of you as long as it's under warranty .

SLS · 15 November 2013, 06:13 PM

It is what the warranty is for, so take advantage of it.
Scott

padi56 · 15 November 2013, 06:13 PM

Quote:

Originally Posted by DreambreaX

I have Rolex, the reset of chrono pusher is not straight to 12, but i have to push really hard in order to get back to 12. Sometimes it get back to 11 or 1. I have talk to the AD, and it is something wrong. Actually the first time I bought was already like this.

Now the condition of the watch is nearly 2 years, so its still under warranty. What do you recommend me to do?

If i decide to service, the watch will be sended to singapore, I have to wait until a long time, and I am afraid something terrible happened (eg: dent, scratches, the worst is still not get fix yet OR my movement change into something cheaper!)

The other question, does movement service such as oiling the movement is include in the service warranty? or its just only fix the reset chrono pusher?

I need your suggestion please, whats your experiences of servicing in Singapore? The fact that the chrono reset pusher is something that i never use it, but its all about satisfaction. Later if I need to service outside the 2 years warranty, I believe it can cost a bit expensive.

so whats your opinion guys, to Service? or Not?

Thanks in advance, have a nice day,

take care

Let me get this straight you have had this problem for two years and now you want to send it in before the warranty is up. Thats very strange are you hoping they will do a free complete service on your watch.Warranty work is to correct a fault on the watch and not to fully service it.Now if they have to strip movement down which is doubtful, then they will have to service it.But your problem is a very simple hand reset and perhaps a bit of lube on the pushers.Plus the fact you state you never use the reset pusher so how are you resetting the chrono function on your watch.The main reason that it could be hard to push by your statement is perhaps simply the lack of use.

Rags · 16 November 2013, 12:07 AM

Take it in now while it's still under warranty.

diver2012 · 16 November 2013, 12:28 AM

"my movement change into something cheaper"

You really think Rolex is going to change your movement for a cheaper one?

If you think this lowly of the company why buy a watch from them?

15 November 2013, 03:43 PM	#1
DreambreaX Banned Join Date: Dec 2011 Location: Rolex Estate Posts: 1,304	To Service or Not? I have Rolex, the reset of chrono pusher is not straight to 12, but i have to push really hard in order to get back to 12. Sometimes it get back to 11 or 1. I have talk to the AD, and it is something wrong. Actually the first time I bought was already like this. Now the condition of the watch is nearly 2 years, so its still under warranty. What do you recommend me to do? If i decide to service, the watch will be sended to singapore, I have to wait until a long time, and I am afraid something terrible happened (eg: dent, scratches, the worst is still not get fix yet OR my movement change into something cheaper!) The other question, does movement service such as oiling the movement is include in the service warranty? or its just only fix the reset chrono pusher? I need your suggestion please, whats your experiences of servicing in Singapore? The fact that the chrono reset pusher is something that i never use it, but its all about satisfaction. Later if I need to service outside the 2 years warranty, I believe it can cost a bit expensive. so whats your opinion guys, to Service? or Not? Thanks in advance, have a nice day, take care

15 November 2013, 05:46 PM	#8
joe100 2024 SubLV41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,840	Rolex will take care of you as long as it's under warranty . __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

15 November 2013, 06:13 PM	#9
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	It is what the warranty is for, so take advantage of it. Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

16 November 2013, 12:07 AM	#11
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	Take it in now while it's still under warranty. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

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15 November 2013, 03:52 PM	#2
Vittorio77 "TRF" Member Join Date: Aug 2012 Location: Jakarta - Moscow Watch: YM, Explo, Pelagos Posts: 71	Service ASAP

15 November 2013, 03:56 PM	#3
viper9669 "TRF" Member Join Date: Oct 2013 Real Name: Patrick Location: SIN Watch: Rolex Posts: 5,066	Yes, pls send for service asap

15 November 2013, 04:01 PM	#4
vitalsignsrn "TRF" Member Join Date: Jul 2013 Real Name: Judy Location: Ontario Watch: 116234 - 14060M Posts: 4,607	Take it in!!! You have had this issue for almost 2 yrs and it hasn't resolved itself. If it hasn't fixed itself yet, isn't going to. So before it costs you a lot of money, take it in. ;-)

15 November 2013, 04:02 PM	#5
redsubby "TRF" Member Join Date: Dec 2012 Real Name: Henry Location: TW/SoCal Posts: 1,632	Fix it while it's still covered.

15 November 2013, 04:08 PM	#6
domenick512 "TRF" Member Join Date: Feb 2010 Real Name: Domenick Location: Austin, TX Watch: 116618 Posts: 110	I would service it immediately. Good luck.

15 November 2013, 04:12 PM	#7
DreambreaX Banned Join Date: Dec 2011 Location: Rolex Estate Posts: 1,304	Thanks guys for the kind reply, if it something bad happened to my watch after service, does rolex really care/responsible about it?

16 November 2013, 12:28 AM	#12
diver2012 "TRF" Member Join Date: Feb 2013 Location: N/A Watch: N/A Posts: 1,374	"my movement change into something cheaper" You really think Rolex is going to change your movement for a cheaper one? If you think this lowly of the company why buy a watch from them?

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