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Old 19 April 2014, 01:06 AM   #1
iamthewalrus
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Icon7 New member, first post & an interesting AD experience

Hello everyone,

I've read many a post on this forum and a recent interesting experience at an authorised dealer prompted me to register!

so here I am, my name is James, a photographer from Cheshire, England,

here's my pride and joy, a lovely G-serial 14060m, my first and only rolex so far.



so anyway,

I've just got back from a holiday in Tenerife, and was looking in the windows of the AD in Playa De Las Americas, upon seeing the 114060 I decided to pop in and have a little comparison between that and my submariner, Whilst I was looking at the 114060 on my wrist, the saleswoman picked up mine and had a look at it, when she put it down I picked both up and was comparing them in profile, at this point she started tugging the 114060 off me said "You cannot compare these watches, this (the 114060) is a genuine real rolex, yours is maybe a good 500 euro replica!" Needless to say I was dumbfounded, and as i was putting mine back on my wrist without saying a word she continued "you see, yours has holes in the case, on a real rolex they don't go all the way through, plus it is very light compared to the real one"

At this point i was most confused, and with my spanish not being really up to par I decided to leave it at that! I'm sure this particular saleswoman couldn't have been an actual rolex salesperson, as this AD was part of a larger jewellers yet that lack of knowledge is still worrying, has anybody else had this happen to them?!

Looking forward to being part of the forum,

James
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Old 19 April 2014, 01:30 AM   #2
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Afraid today many ADs salespersons know absolutely nothing about the product or past products they used to sell.
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Old 19 April 2014, 01:33 AM   #3
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Welcome and just wait for the replies to pour in.
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Old 19 April 2014, 01:34 AM   #4
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Welcome to TRF!
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Old 19 April 2014, 01:36 AM   #5
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Welcome, great watch and car. AD story seems all too common
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Old 19 April 2014, 01:38 AM   #6
themast
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Unfortunately this is not the first time a story like this gets posted on the forums.

Salespersons should know better but often don't. I am sure this left a bitter taste in your mouth but the only thing you could possibly do was to ask to talk with a manager and bla bla bla... worth it? It depends.
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Old 19 April 2014, 01:41 AM   #7
iamthewalrus
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Quote:
Originally Posted by themast View Post
Unfortunately this is not the first time a story like this gets posted on the forums.

Salespersons should know better but often don't. I am sure this left a bitter taste in your mouth but the only thing you could possibly do was to ask to talk with a manager and bla bla bla... worth it? It depends.
Thanks for the welcomes guys!

These were my thoughts really, I figured there wasn't much to be gained by hanging around talking to managers etc.
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Old 19 April 2014, 01:43 AM   #8
PADI_Diver
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Interesting story. I went to an ad 2 weeks ago for my mom because she wanted to look at a diamond besal and dial 31mm ladies datejust. And I already told her everything about the watch in 1 minute before a sales person even came up. It was funny because the manager at the store overheard how well I explained all the components of the watch and he was trying to get my to apply for a job there!
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Old 19 April 2014, 01:43 AM   #9
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Welcome to TRF James. I wish I had been with you to help translate. I'm not a native Spanish speaker but I'm fluent enough and I would have enjoyed given her an "education" in the evolution of Submariners. But in the end, you know your watch is real. Who cares what La Tonta thinks?
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Old 19 April 2014, 01:45 AM   #10
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Welcome to TRF...unfortunate experience, but there's plenty of fish in the sea. Lots of good AD's out there too.
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Old 19 April 2014, 01:47 AM   #11
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People who know about, and have a passion for watches, rarely are found at a retail counter. It's just the way of the world these days.
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Old 19 April 2014, 01:49 AM   #12
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Welcome, James. Sorry to hear of your troubles. The folks here know an awful lot and are willing to share their hard earned knowledge. I only found this forum after a couple of bad experiences. I got here late, but Im glad I got here.
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Old 19 April 2014, 01:52 AM   #13
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Goo goo ga joob!

Welcome.

You hear a lot of nonsense at ADs. Misinformation is one thing but to be told you are wearing a replica is in another league.

Enjoy the forum!
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Old 19 April 2014, 02:15 AM   #14
iamthewalrus
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Quote:
Originally Posted by Chainring View Post
Welcome to TRF James. I wish I had been with you to help translate. I'm not a native Spanish speaker but I'm fluent enough and I would have enjoyed given her an "education" in the evolution of Submariners. But in the end, you know your watch is real. Who cares what La Tonta thinks?
haha thank you! I did wish my spanish was up to scratch at the time!!
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Old 19 April 2014, 02:28 AM   #15
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welcome james. nice watch.
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Old 19 April 2014, 02:30 AM   #16
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Welcome to the club! As far as your experience...well...it does happen a lot!
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Old 19 April 2014, 02:31 AM   #17
mjclark32
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Welcome, too bad she has zero knowledge on rolex...
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Old 19 April 2014, 02:33 AM   #18
Wesley Crusher
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Welcome, James. Unfortunately, there are a lot of misinformed people out there. You'd think that somebody in sales should know the product they're selling, but more often than not, you know more than they do. With an attitude like that, that woman will surely have a short career in sales.
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Old 19 April 2014, 02:52 AM   #19
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Not surprised. Just shake your head and carry on.
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Old 19 April 2014, 03:49 AM   #20
red98a4ss
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I had a saleswoman at Ben Bridge look at my watch. She was drop dead gorgeous she looks me straight in the eyes and says "I'm sorry to inform you that your watch is a fake." I couldn't help myself I started laughing out loud poor thing.
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Old 19 April 2014, 03:53 AM   #21
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Very common, very sad. Very silly, though I love the few AD's I deal with...such is the reason having things posted is better hahaha
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Old 19 April 2014, 03:56 AM   #22
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Welcome.

You should have asked her what cost is to weld the hole in your case?
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Old 19 April 2014, 04:02 AM   #23
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Welcome. Sadly product knowledge is not a job requirement at some AD's.
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Old 19 April 2014, 04:15 AM   #24
beshannon
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Probably one of their top salespeople!
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Old 19 April 2014, 04:22 AM   #25
Chai
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Being Spanish and having been in that AD at Playa de Las Americas it does not surprise me your story...these sales reps have no clue what they are selling.
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Old 19 April 2014, 04:34 AM   #26
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Welcome to the forum! Great photo!


Quote:
Originally Posted by padi56 View Post
Afraid today many ADs salespersons know absolutely nothing about the product or past products they used to sell.
X100

Quote:
Originally Posted by MonBK View Post
Welcome and just wait for the replies to pour in.
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Old 19 April 2014, 04:36 AM   #27
steveclocks
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Welcome to TRF James!
Your one and only Rolex is looking good on your wrist man.
Don't worry to much what salespeople say in these shops...
nothing wrong with the lugholes in the case of your Rolex as most vintage collectors will tell you too !
Hope you will enjoy it here man.
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Old 19 April 2014, 04:39 AM   #28
Kadhytia
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Welcome.

You should have asked her what cost is to weld the hole in your case?
I think she would said the price of the Sub she is going to sell
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Old 19 April 2014, 04:47 AM   #29
toomuchtalk
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The AD I use I have done so for 27 years; and it is the same person I deal with. He is awesome...
I pop in for coffee and we just talk watches.
I think some are better than others...
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Old 19 April 2014, 04:54 AM   #30
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Welcome
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