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la79 · 19 February 2017, 08:23 AM

Hello, I just spoke to someone at Rolex in Dallas and was told that any warranty work on watches will not be done for the next weeks? Apparently Rolex is updating their Serial numbers and systems in the next two weeks starting on Monday, February 20, 2017.

So if you have anything in repair or needing repair it ain't happening for the next two weeks. Can anyone in the know confirm this information?

la79 · 19 February 2017, 08:55 AM

Ok, so I called another store and was told that ALL Rolex repair centers in the USA are on this two week shutdown while they update inventory and serial numbers.

natosub · 19 February 2017, 09:13 AM

No first hand experience, but I've heard this from a number of folks.

la79 · 19 February 2017, 09:22 AM

Usually they say repair work is a 4-6 week process. With the shutdown they are saying 6-8 weeks.

MovieGuy · 19 February 2017, 09:49 AM

Everything Rolex USA is closed. They aren't shipping any new watches to ADs either.

mannyv11 · 19 February 2017, 11:23 AM

interesting and thanks for the info.

FlyinM3 · 19 February 2017, 11:30 AM

Yes confirmed as well.
Heard operations shut down starting feb 27.

mfer · 19 February 2017, 11:51 AM

Sounds like they need a better IT architecture. 2 weeks seems rediculously to have an it system down. Hey Rolex, I can send you my resume!!!

gossbeau · 19 February 2017, 12:07 PM

That's when having more than one watch will come into play

dimag333 · 19 February 2017, 12:09 PM

Quote:

Originally Posted by mfer

Sounds like they need a better IT architecture. 2 weeks seems rediculously to have an it system down. Hey Rolex, I can send you my resume!!!

Unlike us, most likely there is a built in holiday for the staff, good for them

steve

Uncle00Jesse · 19 February 2017, 12:25 PM

Would this affect non warranty work that has been in their possession for 3 weeks of the promised 4?

la79 · 19 February 2017, 01:06 PM

I would think so. Everything is on hold.

sfc rick · 19 February 2017, 03:15 PM

I was told the same thing about RSC Dallas, while I waited on new wrist band I ordered a couple of weeks ago. Fortunately my order arrived before the shutdown.

NSmalls · 19 February 2017, 11:44 PM

I bought a 16710 from DavidSW and brought it to RSC NY to see if there was any service history. They said it was a 2005 with no service history. So I agreed to an overhaul. This was on 1/31 and they gave me a 3 weeks promise time. I really hope I do not have to wait an additional two weeks because I literally had the watch in my possession for one hour and it was while I was at work so I couldn't really play too much.

19 February 2017, 08:23 AM	#1
la79 "TRF" Member Join Date: Feb 2017 Location: Washington, DC Posts: 23	Rolex Warranty Work Shutdown for 2 weeks? Hello, I just spoke to someone at Rolex in Dallas and was told that any warranty work on watches will not be done for the next weeks? Apparently Rolex is updating their Serial numbers and systems in the next two weeks starting on Monday, February 20, 2017. So if you have anything in repair or needing repair it ain't happening for the next two weeks. Can anyone in the know confirm this information?

19 February 2017, 11:51 AM	#8
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	Sounds like they need a better IT architecture. 2 weeks seems rediculously to have an it system down. Hey Rolex, I can send you my resume!!! __________________ member#3242

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19 February 2017, 08:55 AM	#2
la79 "TRF" Member Join Date: Feb 2017 Location: Washington, DC Posts: 23	Ok, so I called another store and was told that ALL Rolex repair centers in the USA are on this two week shutdown while they update inventory and serial numbers.

19 February 2017, 09:13 AM	#3
natosub "TRF" Member Join Date: Dec 2016 Location: USA Watch: the tide roll in.. Posts: 1,138	No first hand experience, but I've heard this from a number of folks.

19 February 2017, 09:22 AM	#4
la79 "TRF" Member Join Date: Feb 2017 Location: Washington, DC Posts: 23	Usually they say repair work is a 4-6 week process. With the shutdown they are saying 6-8 weeks.

19 February 2017, 09:49 AM	#5
MovieGuy "TRF" Member Join Date: Jun 2008 Location: Everywhere Posts: 666	Everything Rolex USA is closed. They aren't shipping any new watches to ADs either.

19 February 2017, 11:23 AM	#6
mannyv11 "TRF" Member Join Date: Jun 2011 Real Name: Manny Location: MA Watch: DD,Sub,GMT,Daytona Posts: 4,510	interesting and thanks for the info.

19 February 2017, 11:30 AM	#7
FlyinM3 "TRF" Member Join Date: Oct 2013 Real Name: Dan Location: NYC Posts: 807	Yes confirmed as well. Heard operations shut down starting feb 27.

19 February 2017, 12:07 PM	#9
gossbeau Banned Join Date: Jul 2016 Real Name: Vinh Location: Lausanne/HCMC Watch: 25940ok Posts: 915	That's when having more than one watch will come into play

19 February 2017, 12:25 PM	#11
Uncle00Jesse "TRF" Member Join Date: Jan 2017 Location: USA Posts: 222	Would this affect non warranty work that has been in their possession for 3 weeks of the promised 4?

19 February 2017, 01:06 PM	#12
la79 "TRF" Member Join Date: Feb 2017 Location: Washington, DC Posts: 23	I would think so. Everything is on hold.

19 February 2017, 03:15 PM	#13
sfc rick "TRF" Member Join Date: Sep 2015 Real Name: Rickey Higgins Location: Huntington, TX Watch: 1680 Sub in white Posts: 354	I was told the same thing about RSC Dallas, while I waited on new wrist band I ordered a couple of weeks ago. Fortunately my order arrived before the shutdown.

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19 February 2017, 11:44 PM	#14
NSmalls "TRF" Member Join Date: Sep 2016 Real Name: Nick Location: NY Watch: 116500 Black Posts: 64	I bought a 16710 from DavidSW and brought it to RSC NY to see if there was any service history. They said it was a 2005 with no service history. So I agreed to an overhaul. This was on 1/31 and they gave me a 3 weeks promise time. I really hope I do not have to wait an additional two weeks because I literally had the watch in my possession for one hour and it was while I was at work so I couldn't really play too much.