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scarlet knight · 28 February 2017, 03:22 AM

I bought a limited edition watch from a prestigious one watch boutique in NYC in December, 2014. The transaction was a bit rushed and I walked out with the watch in a small travel case. From surfing the net, I now learn that I am supposed to get a presentation box with a loupe, a small plaque, the instruction manual, etc. I called and emailed to ask for these items. It was a five figure purchase. Do you think they will come up with the box?

MonBK · 28 February 2017, 03:28 AM

3 years later, I doubt it.

scarlet knight · 28 February 2017, 03:34 AM

Well it's 2 years, 2 months. I am hopeful they have one or the raw materials to put one together.

MonBK · 28 February 2017, 03:35 AM

Quote:

Originally Posted by scarlet knight

Well it's 2 years, 2 months. I am hopeful they have one or the raw materials to put one together.

Oh sorry, well in that case I'm sure they have it.

willski · 28 February 2017, 03:38 AM

I think it will be difficult, unless you have a pretty strong relationship.

Which boutique and which watch?

scarlet knight · 28 February 2017, 03:47 AM

Rather not say publically. Do not want to embarrass them. If they can't get the box for my model, I hope they can send me something similar.

FTX I · 28 February 2017, 03:51 AM

Quote:

Originally Posted by MonBK

Oh sorry, well in that case I'm sure they have it.

scarlet knight · 28 February 2017, 04:05 AM

Thanks for making me feel better, MonBK. I am betting they find the box or its equivalent.

texex91 · 28 February 2017, 04:20 AM

You know come to think of it...I didn't receive some things from an AD 4 years ago.

I don't own the watch anymore, but I'm going to call them and see what they can do for me.

Thank you for reminding me

scarlet knight · 28 February 2017, 04:53 AM

Hey, I pay a lot for these watches. I just want what I deserve. The box is not made out of rare earh elements. I am sure they can get one together. I hope.

Randy63 · 28 February 2017, 05:02 AM

Quote:

Originally Posted by texex91

You know come to think of it...I didn't receive some things from an AD 4 years ago.

I don't own the watch anymore, but I'm going to call them and see what they can do for me.

Thank you for reminding me

I'm interested in knowing what things your AD didn't provide you with 4 years ago. Please tell us.

Randy

texex91 · 28 February 2017, 05:05 AM

Quote:

Originally Posted by Randy63

I'm interested in knowing what things your AD didn't provide you with 4 years ago. Please tell us.

Randy

It's been so long I'm forgetting, but I'll advise once I remember...stay tuned.

Thank you for your concern.

herts9 · 28 February 2017, 05:07 AM

What did they say when you called/emailed them?

scarlet knight · 28 February 2017, 06:01 AM

Waiting for a response. Spoke to rep Saturday, emailed Sunday Will call tomorrow ifno reply Do not want to drive them crazy, need time to locate it. If they get me the box, I will reveal the brand and praise their customer service.

watchucallit · 28 February 2017, 06:20 AM

I think they should be exposed because that was really a big mistake. I think 2+ years later you will be lucky if they come through. So perhaps you can name the place and give praise if they come through.

MonBK · 28 February 2017, 06:22 AM

Quote:

Originally Posted by texex91

It's been so long I'm forgetting, but I'll advise once I remember...stay tuned.

Thank you for your concern.

Wasn't that the one were you only received the box and no watch?

I think I remember you posting something about it a few years back.

texex91 · 28 February 2017, 06:25 AM

Quote:

Originally Posted by MonBK

Wasn't that the one were you only received the box and no watch?

I think I remember you posting something about it a few years back.

Your memory is better than mine Mon...that could be it though.

I'm racking my brain, but I'll write that one down so I don't forget.

MonBK · 28 February 2017, 06:28 AM

Quote:

Originally Posted by texex91

Your memory is better than mine Mon...that could be it though.

I'm racking my brain, but I'll write that one down so I don't forget.

Just give them a call and I'm sure they'll send you another one.

They are known for their excellent customer service and I won't name them until they send you the watch.

texex91 · 28 February 2017, 06:30 AM

Quote:

Originally Posted by MonBK

Just give them a call and I'm sure they'll send you another one.

They are known for their excellent customer service and I won't name them until they send you the watch.

I have no doubt they will probably send me a new watch.

I just want to make sure which model it was...I'd hate for them to think I'm being irrational.

MonBK · 28 February 2017, 06:33 AM

Quote:

Originally Posted by texex91

I have no doubt they will probably send me a new watch.

I just want to make sure which model it was...I'd hate for them to think I'm being irrational.

I hate when that happens.

texex91 · 28 February 2017, 06:40 AM

Quote:

Originally Posted by MonBK

I hate when that happens.

I'm really starting to wonder now if they sent me the instruction book...this is very frustrating.

Anyways, I'll continue to write these things down.

Thank you for your patience.

Watchflair · 28 February 2017, 09:44 AM

I guess it can't hurt to call and ask. I would assume they have record of your transaction. Did you get the owner's manuals and warranty card?

If you didn't get that it would make it easier for them to identify the items as yours. During a normal inventory most stores would have sent it out or what not once identified.

lapince · 28 February 2017, 10:30 AM

Quote:

Originally Posted by scarlet knight

Waiting for a response. Spoke to rep Saturday, emailed Sunday Will call tomorrow ifno reply Do not want to drive them crazy, need time to locate it. If they get me the box, I will reveal the brand and praise their customer service.

I think they hallucinated that you wrote for this 2.2 years later, wouldn't put too much hope in this

scarlet knight · 28 February 2017, 01:58 PM

They already said they can send me another warranty card. I have the receipt with the serial number and other identification. I think I will get a box, naysayers.

Hairdude1 · 28 February 2017, 03:25 PM

Quote:

Originally Posted by scarlet knight

They already said they can send me another warranty card. I have the receipt with the serial number and other identification. I think I will get a box, naysayers.

Good to hear!

TheRolexKingofLV · 28 February 2017, 03:43 PM

Thread of the week!

Xenophon · 28 February 2017, 09:01 PM

Is that for your JLC Geophysic ? I'd be surprised if that box & loupe is still hanging around

Jay (Eire) · 1 March 2017, 12:18 PM

Help me understand here; why did YOU walk out without the box, papers etc? Was the Boutique supposed to ship the box/papers and they forgot?

scarlet knight · 1 March 2017, 12:31 PM

They gave me a receipt and a small travel box. I was unaware of a more elaborate presentation box that came with my model. I discovered such a box exists from an internet search.

Jay (Eire) · 1 March 2017, 01:14 PM

Quote:

Originally Posted by scarlet knight

They gave me a receipt and a small travel box. I was unaware of a more elaborate presentation box that came with my model. I discovered such a box exists from an internet search.

You can understand that this sounds rather odd, right?

Was this your first purchase of this kind? I don't understand how you could have walked out without the full set.

On the flip side, neither can I understand how the boutique staff let you walk out without the full set.

If it was an LE as you stated, with specific packaging (special box etc) then I can't see how they can magically come up with a replacement assuming your original set is long gone (disposed of, repurposed etc). In that case any non original replacement is pretty much worthless in the eyes of a potential buyer.

Do let us know how this plays out.

28 February 2017, 03:22 AM	#1
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	Can they find the box? I bought a limited edition watch from a prestigious one watch boutique in NYC in December, 2014. The transaction was a bit rushed and I walked out with the watch in a small travel case. From surfing the net, I now learn that I am supposed to get a presentation box with a loupe, a small plaque, the instruction manual, etc. I called and emailed to ask for these items. It was a five figure purchase. Do you think they will come up with the box?

28 February 2017, 09:44 AM	#22
Watchflair 2024 SubLV41 Pledge Member Join Date: May 2012 Real Name: Jim Location: Westchester NY Watch: Love em all Posts: 5,920	I guess it can't hurt to call and ask. I would assume they have record of your transaction. Did you get the owner's manuals and warranty card? If you didn't get that it would make it easier for them to identify the items as yours. During a normal inventory most stores would have sent it out or what not once identified. __________________ Remember what matters. Value everyday

28 February 2017, 03:43 PM	#26
TheRolexKingofLV "TRF" Member Join Date: Jul 2015 Real Name: Trace Location: Vegas/Bay Area Posts: 9,234	Thread of the week! __________________ Official Host "The Penthouse Party" Las Vegas 2018 Instagram @tracenunes

28 February 2017, 09:01 PM	#27
Xenophon 2024 SubLV41 Pledge Member Join Date: Dec 2008 Real Name: Xenophon Location: UK Posts: 2,728	Is that for your JLC Geophysic ? I'd be surprised if that box & loupe is still hanging around __________________ The sea! The sea! Θάλαττα! θάλαττα!

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28 February 2017, 03:28 AM	#2
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	3 years later, I doubt it.

28 February 2017, 03:34 AM	#3
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	Well it's 2 years, 2 months. I am hopeful they have one or the raw materials to put one together.

28 February 2017, 03:38 AM	#5
willski "TRF" Member Join Date: Oct 2011 Real Name: Will Location: New York Posts: 500	I think it will be difficult, unless you have a pretty strong relationship. Which boutique and which watch?

28 February 2017, 03:47 AM	#6
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	Rather not say publically. Do not want to embarrass them. If they can't get the box for my model, I hope they can send me something similar.

28 February 2017, 04:05 AM	#8
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	Thanks for making me feel better, MonBK. I am betting they find the box or its equivalent.

28 February 2017, 04:20 AM	#9
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	You know come to think of it...I didn't receive some things from an AD 4 years ago. I don't own the watch anymore, but I'm going to call them and see what they can do for me. Thank you for reminding me

28 February 2017, 04:53 AM	#10
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	Hey, I pay a lot for these watches. I just want what I deserve. The box is not made out of rare earh elements. I am sure they can get one together. I hope.

28 February 2017, 05:07 AM	#13
herts9 "TRF" Member Join Date: Jan 2016 Real Name: Brian Location: Kentucky Watch: 116610LN Posts: 2,034	What did they say when you called/emailed them?

28 February 2017, 06:01 AM	#14
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	Waiting for a response. Spoke to rep Saturday, emailed Sunday Will call tomorrow ifno reply Do not want to drive them crazy, need time to locate it. If they get me the box, I will reveal the brand and praise their customer service.

28 February 2017, 06:20 AM	#15
watchucallit "TRF" Member Join Date: Nov 2014 Location: San Fran Posts: 2,218	I think they should be exposed because that was really a big mistake. I think 2+ years later you will be lucky if they come through. So perhaps you can name the place and give praise if they come through.

28 February 2017, 01:58 PM	#24
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	They already said they can send me another warranty card. I have the receipt with the serial number and other identification. I think I will get a box, naysayers.

1 March 2017, 12:18 PM	#28
Jay (Eire) 2024 Pledge Member Join Date: Jul 2010 Real Name: @jb.watching Location: NYC Posts: 1,491	Help me understand here; why did YOU walk out without the box, papers etc? Was the Boutique supposed to ship the box/papers and they forgot?

1 March 2017, 12:31 PM	#29
scarlet knight "TRF" Member Join Date: Jul 2010 Location: USA Watch: Good ones Posts: 8,468	They gave me a receipt and a small travel box. I was unaware of a more elaborate presentation box that came with my model. I discovered such a box exists from an internet search.

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