A sad story at a Kansas City AD

[DoctorA]

I hesitated if I should write this or not. I tried to give them the benefit of doubt but they kept proving their ill intention

I went to a local pretty big AD in Kansas City (Tivol in Leawood Kansas) to Buy my very first Rolex about a month ago. I got what I wanted (subC) and was pretty pleased with my experience.

I went back two weeks later to buy a Blue DJ41. Was told by the same sales associate that it wasn’t in stock but they would call me once they have it

A few days later I got the call that they have the watch. And that they would give it to me for $6079 which I thought was a good price. I tried to get a free watch winder (like I got with my subC) but was told that they can reduce the price more if I would like instead!!!!! Of course I was naive and said sure....they lowered it down to $5100! But told me that they can’t give me the warranty card and their explanation which I found out later not to be true was “Rolex confiscates the warranty Cards when we apply significant discounts” but they would give me 5year in house warranty the naive me thought what a great deal!
But thanks to TRF, I posted that and was told by everyone there isn’t such a thing. I called Rolex in New York and was told that Rolex doesn’t do that
I went in and the manager told me with a straight face that “it is a brand new watch and what we told you is the truth”
I confronted them with what I learned and asked to see the watch. They brought it in a bubble wrap bag, no stickers, no tags and no card. With fine scratches on the bracelet and I found it is a DJ2 (they told me DJ41 on the phone)


Long story short I called them the following day and said if you put on the receipt that it’s a brand new watch, I will buy it. They finally told me........ the watch was bought new from them a year ago then returned and they were trying to sell it again!!!

I was told by them when I asked at least ten times that the watch is brand new and found out later it is not!!

That breaks all confidence and I wonder what they do with their other sales and wonder how many people they scammed with such a story

I don’t want to speculate and I hope this is not something they always do but felt obligated to share my story for those in Kansas City to be aware and careful when dealing with them.

I ended up buying my watch on TRF and am very happy with my purchase but sad for what an AD would do!!
Btw I am reporting them to BBB