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1 December 2017, 08:23 AM | #1 |
"TRF" Member
Join Date: Aug 2017
Location: florida
Posts: 238
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Great service by Phillip Ridley/Watchmakers International
I don't typically write reviews, but I feel compelled to share my experience with Phillip Ridley of Watchmakers International. I sent him my 16750 for service and the experience was exceptional right from the start. Jana, who runs the front office was always extremely friendly and professional. I am new to the vintage market and had LOTS of questions, which Phillip always took the time to address. I spoke with Phillip on multiple occasions and always found him extremely knowledgeable, honest and patient with my questions. He never rushed me off the phone, always took my calls and was quick to respond to emails. The turnaround was also very fast. Impeccable service is becoming very rare so I wanted to share my experience. I would highly recommend Phillip.
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1 December 2017, 09:18 AM | #2 | |
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Location: Boise, Idaho
Posts: 731
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Good to hear. Sounds like Phillip is just like his recently retired dad Bob Ridley who is infamous around here for all the things articulated in your review. How about a picture or two?
Wear in good health... Quote:
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1 December 2017, 06:22 PM | #3 | |
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Join Date: Aug 2012
Location: Switzerland
Posts: 14,298
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Quote:
Glad you had a great experience and got good service.
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1 December 2017, 10:45 PM | #4 |
2024 SubLV41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,763
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A picture of your GMT would be nice
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Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
2 December 2017, 02:13 AM | #5 |
"TRF" Member
Join Date: Jun 2013
Real Name: Dave Goetz
Location: USA
Watch: 1680 Red Sub
Posts: 42
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Phillip Ridley at Watchmakers International is simply awesome. Jana and Bob are also top notch. After having around half a dozen watches to be serviced by Phillip and Bob I won’t take one of my watches anywhere else. They give sage advice, excellent service and follow up and most importantly, they take the time to care for their customers.
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2 December 2017, 02:16 AM | #6 |
"TRF" Member
Join Date: Aug 2017
Location: florida
Posts: 238
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Pictures of my 16750
I hope these post. I'm still trying to figure out how to post pics.
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2 December 2017, 03:16 AM | #7 |
"TRF" Member
Join Date: Sep 2016
Location: Dallas
Watch: 1675 gilt chapter
Posts: 266
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Phillip is as solid as they come.
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2 December 2017, 04:18 AM | #8 |
Banned
Join Date: Aug 2015
Location: USA
Posts: 2,030
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You didn’t want Him to color match the Hands?
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2 December 2017, 05:06 AM | #9 |
"TRF" Member
Join Date: Aug 2017
Location: florida
Posts: 238
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Good question about color matching the hands. I actually asked him about that but he didn't recommend doing this as I believe the hands are original - I know some will disagree with the originality due to the color. Anyway, if I wanted matching hands, his suggestion was to purchase some new service hands and color match them, while storing the original hands to maintain originality. It wasn't that important to me. Also, I think the disparity in color looks more apparent in the pics than it does in person.
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2 December 2017, 05:27 AM | #10 |
Banned
Join Date: Aug 2015
Location: USA
Posts: 2,030
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That will happen,My Maxi MK1 Hands look Just the opposite in pictures,Darker than they really are.
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2 December 2017, 11:40 AM | #11 |
"TRF" Member
Join Date: Mar 2017
Location: Massachusetts
Watch: ref. 8171
Posts: 6
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Hi Bradley,
I want to chime in here regarding Bob & Phil Ridley. They serviced my ref. 8171 Padellone and my ref. 5500 air king this year and I could not have been more pleased with the service. They have another customer for life |
2 December 2017, 11:53 AM | #12 |
Facilitator
Join Date: Nov 2005
Real Name: Steve
Location: Omnipresent
Posts: 33,593
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Bob does great work!!!
Meticulous work with great vintage results!!!
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Most folks are about as happy as they make up their minds to be. ~Abraham Lincoln Nothing compares to the simple pleasure of a bike ride. ~John F. Kennedy ROLEXploitation - yeah I'm a victim |
3 December 2017, 06:05 AM | #13 |
"TRF" Member
Join Date: Nov 2012
Location: New Mexico
Watch: GMT 1675
Posts: 331
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The Ridleys & Jana are truly great people, who standout both professionally and personally. Can'the say enough good things about them.
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3 December 2017, 06:29 AM | #14 |
2024 Pledge Member
Join Date: May 2011
Real Name: @andresrrcf
Location: FL
Watch: PP,Rolex,AP,RM
Posts: 151
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Philipp has my 1675 for an extended service, and he has taken the time to explain and answer every question I have come up with. He replies to emails almost immediately. He is equally reachable by phone or email. Phillip is very knowledgeable, and him and Jana are incredibly nice and very polite people. They came highly recommended by a very knowledgeable forum member. Looking forward to getting my piece back in approx. 3 weeks!
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3 December 2017, 07:48 PM | #15 |
2024 SubLV41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,763
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Beautiful watch;
The hands showing a different colour is quite common. Would not bother me. But if it does to you have a look at tswisst.de He has a huge selection of original hands for sale and is considered a trusted seller on the German forum.
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Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
6 February 2018, 08:50 PM | #16 |
"TRF" Member
Join Date: Oct 2017
Real Name: Ash
Location: Far and away
Watch: Rolex day date
Posts: 251
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Beautiful watch, love it. I'm in the process of sending my watch to them, great to know they're truly professionals.
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6 February 2018, 08:56 PM | #17 |
"TRF" Member
Join Date: Feb 2015
Location: Stratosphere
Posts: 1,993
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Gorgeous watch! I would also have left the hands as they are. Honest and beautiful.
Congrats! |
6 February 2018, 11:44 PM | #18 |
"TRF" Member
Join Date: Oct 2009
Real Name: Kenny
Location: northern ireland
Watch: SDs, Subs & GMTs
Posts: 5,136
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Very nice indeed - great watch!
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8 February 2018, 01:57 AM | #19 |
"TRF" Member
Join Date: Nov 2017
Location: Colorado
Watch: Looking at GMT II
Posts: 20
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Bob did an awesome job on my '78 Sub. Great communication. Awesome at explaining what he was going to do to the watch as well as what my options were. (original vs replacing)
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8 February 2018, 02:01 AM | #20 |
2024 Pledge Member
Join Date: Mar 2012
Real Name: David Cote
Location: 603/Boston 617
Watch: Watches etc
Posts: 2,322
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Bob, is an amazing watchmaker, He did my Tudor underline dial Advisor, I am sure his son does just as good of work.
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22 February 2018, 12:24 PM | #21 |
"TRF" Member
Join Date: Feb 2018
Real Name: Mike
Location: Bedford, TX
Watch: GMT Master 2 Pepsi
Posts: 14
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Watchmakers International
I had the pleasure of meeting with Phillip Ridley at Watchmakers International this week. He helped me with a minor technical issue, yet treated me like a valued customer. This is a generational family business passed from father to son. Phillip is technical, yet personable and friendly. I feel confident that I can trust him with any future service needs.
mkautrey 16710 GMT Master 2 “Pepsi” 16753 GMT Master “Root Beer” |
22 February 2018, 12:36 PM | #22 |
"TRF" Member
Join Date: Jul 2008
Real Name: Dr Mark R Nail
Location: New Albany
Watch: Tudor Sub 75090
Posts: 8,257
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Great watch.
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