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20 April 2018, 01:18 PM | #1 |
"TRF" Member
Join Date: Dec 2017
Location: Oregon
Watch: Omega, Rolex, Oris
Posts: 97
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Watch Insurance Claims Experience
I work in the insurance business, and THE most important customer experience is at the time of a claim, not the time of buying a policy. While there have been countless posts about what type of policies people have, I think it would be interesting to have a thread solely about peoples’ experience when they had a damage or loss claim on a watch. Tell us your stories, and what you learned for next time.
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20 April 2018, 09:48 PM | #2 |
"TRF" Member
Join Date: Jun 2015
Location: USA
Watch: All
Posts: 5,316
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I have had two.
Many years ago, while with a rider on my HO, wife dropped her Rolex on tile floor from the kitchen counter accidentally. Demolished crystal, dial, hands, etc. Sent it to Rolex, provided carrier the estimate, was paid in full. A couple of years ago lost my Rolex with Jeweler’s Mutual. Within three weeks, had a brand new Rolex on my wrist. Even allowed me to pay difference and get a more expensive reference. I too am in the insurance industry and ironicallly, apropos to the subject at hand, in claims as a manager for 36 years. |
20 April 2018, 10:14 PM | #3 | |
"TRF" Member
Join Date: Aug 2011
Real Name: Josh
Location: Lost in time
Watch: Me Nae Nae
Posts: 9,823
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Quote:
Good to know you had a good experience. I have jewelers mutual. Although I haven’t filed a claim they have been very helpful. I just spoke with them on the phone in great detail last week. I had many of my watches re-appraised at replacement value which for some is over MSRP. I wanted to confirm this would be ok worn their adjusters. They were great at explaining the process and what to expect. Also the answer was yes it’s ok for anyone who has thought about doing the same. Sent from my iPhone using Tapatalk
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"Sometimes the songs that we hear are just songs of our own." -Jerome J. Garcia, Robert C. Hunter |
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20 April 2018, 10:17 PM | #4 | |
"TRF" Member
Join Date: Dec 2017
Location: Oregon
Watch: Omega, Rolex, Oris
Posts: 97
|
Quote:
Thanks 123Blueface, it sounds like you had a good experience with both your HO and JM. Any follow on problems like premium increases? Sent from my iPhone using Tapatalk |
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20 April 2018, 10:24 PM | #5 | |
"TRF" Member
Join Date: Jun 2015
Location: USA
Watch: All
Posts: 5,316
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Quote:
With JM, life went on as usual. Same premium. Only increase since then has been due to the every year normal automatic increase in coverage for increased replacement cost adjustments. |
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