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solrac6262 · 28 April 2018, 03:41 AM

Hello All,

Just got my new Pam1312 but as I was opening the box and everything I noticed some hair lines on it, just wanting to get some opinions if should I complaint about it or just move on

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michaelodonnell123 · 28 April 2018, 03:48 AM

I would send it back and ask them to send you a new one that is free of all scratches.

RolexG1986 · 28 April 2018, 03:50 AM

Call the special victims unit to get the specimen and run it through their data base. Offcourse you complain, tell them you want that watch for free since it's been abused by a hair follicle.

solrac6262 · 28 April 2018, 03:51 AM

Quote:

Originally Posted by RolexG1986

Call the special victims unit to get the specimen and run it through their data base. Offcourse you complain, tell them you want that watch for free since it's been abused by a hair follicle.

??? Wtf dude come on

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PanosI · 28 April 2018, 03:53 AM

Does it look to you as a Brand New In Box watch ?

RolexG1986 · 28 April 2018, 03:52 AM

Kidding! Yes send it back

solrac6262 · 28 April 2018, 03:55 AM

It was on the Pam protective case, I wonder if it was something dirty inside

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mjclark32 · 28 April 2018, 03:59 AM

Was it bought as “brand new in box”?

solrac6262 · 28 April 2018, 03:59 AM

Brand new from an AD

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mjclark32 · 28 April 2018, 04:02 AM

Quote:

Originally Posted by solrac6262

Brand new from an AD

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Yeah, I wouldn’t be happy with that unless you knew it was a floor model and received a nice discount...

tyler1980 · 28 April 2018, 07:16 PM

Quote:

Originally Posted by solrac6262

Brand new from an AD

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id get a discount. Most watches available to try on and on display have this type of stuff. I wouldn't pay the same price as i could get if i waited and had them order one.

solrac6262 · 28 April 2018, 04:05 AM

Thanks guys for the help, not sure if it was a floor model, maybe it was and as far a discount I got like 16%

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Cru Jones · 28 April 2018, 05:28 AM

Quote:

Originally Posted by solrac6262

Thanks guys for the help, not sure if it was a floor model, maybe it was and as far a discount I got like 16%

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Don't second guess yourself. Demand what you paid for: a new watch.

solrac6262 · 28 April 2018, 05:33 AM

Thanks Cru Jones, emailed the store, the owner is a very good person, he told me he would look for a replacement, I was thinking of keeping it that way, eventually hair lines and scratches would come up, but not sure those look a little too much for a new watch :(

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Cru Jones · 28 April 2018, 08:05 AM

Quote:

Originally Posted by solrac6262

Thanks Cru Jones, emailed the store, the owner is a very good person, he told me he would look for a replacement, I was thinking of keeping it that way, eventually hair lines and scratches would come up, but not sure those look a little too much for a new watch :(

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Marks will come (and Panerais look better with them), but you wanted (and paid for) the privilege of being the one to scuff up the watch.

Glad it seems like you're getting a happy ending. Soon enough, you'll have your pristine beauty on your wrist.

Auto16610 · 28 April 2018, 09:19 AM

Quote:

Originally Posted by Cru Jones

Marks will come (and Panerais look better with them), but you wanted (and paid for) the privilege of being the one to scuff up the watch.

Glad it seems like you're getting a happy ending. Soon enough, you'll have your pristine beauty on your wrist.

I thought happy endings cost more! Nice watch. Enjoy your new one when it arrives!

lguevara91 · 28 April 2018, 06:11 AM

NO!!! send it back! the ones of the 6o'clock range look bad and are going to bug you! such a beautiful watch though!

dnpina · 28 April 2018, 07:47 AM

Okay to send back. That looks like it was in an out of jewelry case a few times. Great watch though.

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solrac6262 · 28 April 2018, 07:49 AM

Thanks guys, yes, AD is ordering a new one and getting a return label, love the watch :( but yes they are very noticeable

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solrac6262 · 28 April 2018, 08:06 AM

True

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antbkny · 28 April 2018, 10:00 AM

Keep it and ask for a discount

chris nyc · 4 May 2018, 04:25 AM

Quote:

Originally Posted by antbkny

Keep it and ask for a discount

This! Or a free strap... As soon as you start wearing the piece those marks will return....and then some! I would have taken a discount instead and been perfectly happy.

solrac6262 · 28 April 2018, 10:01 AM

Yeah but that’s hard how much of a discount would be good ? $200 bucks ? That’s the cost of shipping new one and prepaid label, any suggestions ?

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nick c · 28 April 2018, 10:23 AM

Give them hell, maybe they will give you some straps.

solrac6262 · 28 April 2018, 10:32 AM

Honestly for a strap I still want a new watch, if it was a good discount definitely Something to think about, but I was not offered a discount, probably they can polish those marks and sell the watch as new ?

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Urosfan · 28 April 2018, 10:38 AM

Send it back

Mystro · 28 April 2018, 01:04 PM

Panerai fit and finish is soooo good I would want mine perfect. Micro hairline scratches are one thing but some of those scratches are deep at 9 o’clock bezel.

solrac6262 · 28 April 2018, 11:29 PM

The term hair line was used, but this looks more of a scratch

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Bt122 · 28 April 2018, 11:34 PM

Send it back.

brandrea · 28 April 2018, 11:37 PM

Glad the AD is working with you to resolve the matter.

28 April 2018, 03:41 AM	#1
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	New watch and Hairlines Hello All, Just got my new Pam1312 but as I was opening the box and everything I noticed some hair lines on it, just wanting to get some opinions if should I complaint about it or just move on Sent from my iPhone using Tapatalk

28 April 2018, 03:59 AM	#8
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Was it bought as “brand new in box”? __________________

28 April 2018, 06:11 AM	#17
lguevara91 "TRF" Member Join Date: Feb 2018 Location: Texas Posts: 286	NO!!! send it back! the ones of the 6o'clock range look bad and are going to bug you! such a beautiful watch though! __________________

28 April 2018, 01:04 PM	#27
Mystro 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 15,509	Panerai fit and finish is soooo good I would want mine perfect. Micro hairline scratches are one thing but some of those scratches are deep at 9 o’clock bezel. __________________

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28 April 2018, 03:48 AM	#2
michaelodonnell123 Banned Join Date: Feb 2017 Real Name: Michael Location: NJ Watch: Panerai 112 Posts: 1,172	I would send it back and ask them to send you a new one that is free of all scratches.

28 April 2018, 03:50 AM	#3
RolexG1986 "TRF" Member Join Date: Apr 2018 Location: California Posts: 41	Call the special victims unit to get the specimen and run it through their data base. Offcourse you complain, tell them you want that watch for free since it's been abused by a hair follicle.

28 April 2018, 03:53 AM	#5
PanosI 2024 Pledge Member Join Date: May 2008 Real Name: Panos Location: Athens, Greece Watch: 16710 Posts: 8,704	Does it look to you as a Brand New In Box watch ?

28 April 2018, 03:52 AM	#6
RolexG1986 "TRF" Member Join Date: Apr 2018 Location: California Posts: 41	Kidding! Yes send it back

28 April 2018, 03:55 AM	#7
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	It was on the Pam protective case, I wonder if it was something dirty inside Sent from my iPhone using Tapatalk

28 April 2018, 04:05 AM	#12
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	Thanks guys for the help, not sure if it was a floor model, maybe it was and as far a discount I got like 16% Sent from my iPhone using Tapatalk

28 April 2018, 05:33 AM	#14
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	Thanks Cru Jones, emailed the store, the owner is a very good person, he told me he would look for a replacement, I was thinking of keeping it that way, eventually hair lines and scratches would come up, but not sure those look a little too much for a new watch :( Sent from my iPhone using Tapatalk

28 April 2018, 07:47 AM	#18
dnpina Banned Join Date: May 2009 Location: texas Watch: 126610 LV Posts: 1,529	Okay to send back. That looks like it was in an out of jewelry case a few times. Great watch though. Sent from my Pixel 2 using Tapatalk

28 April 2018, 07:49 AM	#19
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	Thanks guys, yes, AD is ordering a new one and getting a return label, love the watch :( but yes they are very noticeable Sent from my iPhone using Tapatalk

28 April 2018, 08:06 AM	#20
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	True Sent from my iPhone using Tapatalk

28 April 2018, 10:00 AM	#21
antbkny "TRF" Member Join Date: Dec 2013 Real Name: Anthony Location: Brooklyn, NY Watch: Dblue Posts: 6,723	Keep it and ask for a discount

28 April 2018, 10:01 AM	#23
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	Yeah but that’s hard how much of a discount would be good ? $200 bucks ? That’s the cost of shipping new one and prepaid label, any suggestions ? Sent from my iPhone using Tapatalk

28 April 2018, 10:23 AM	#24
nick c Banned Join Date: Feb 2012 Location: Canada Posts: 26,846	Give them hell, maybe they will give you some straps.

28 April 2018, 10:32 AM	#25
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	Honestly for a strap I still want a new watch, if it was a good discount definitely Something to think about, but I was not offered a discount, probably they can polish those marks and sell the watch as new ? Sent from my iPhone using Tapatalk

28 April 2018, 10:38 AM	#26
Urosfan "TRF" Member Join Date: Oct 2012 Location: NYC Watch: Me now Posts: 19,372	Send it back

28 April 2018, 11:29 PM	#28
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	The term hair line was used, but this looks more of a scratch Sent from my iPhone using Tapatalk

28 April 2018, 11:34 PM	#29
Bt122 Banned Join Date: Mar 2018 Location: Bi coastal Watch: Ok...Watching Posts: 937	Send it back.

28 April 2018, 11:37 PM	#30
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,075	Glad the AD is working with you to resolve the matter.

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