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bulldogdaddy · 31 July 2018, 01:40 AM

My DateJust is about 8 years old. I purchased it new at an AD. Unfortunately, seem to have lost my paperwork, etc.

So the watch has stopped. Tried 30 to 40 manual winds, giving it a few shakes, etc.

AD says warranty within the time frame I purchased was only 2 years, and now it's 5 "because they're making them better."

Bottom line - AD has a certified Rolex tech, says it will be 10 weeks or so to repair, but still less time than sending it straight to Rolex. Approx cost for their tech to repair - $600-950.

Does this all sound right?

watchwatcher · 31 July 2018, 01:45 AM

Yep.

Bigblu10 · 31 July 2018, 01:50 AM

10 weeks is a long time. I would contact RSC Dallas and get an ETA on their service and a price. RSC service is $750 currently as was mentioned by a member here.

You can also use an independent CW21. Rik at Time Care Inc. is highly recommended by many members here. I believe he charges $500+parts.

I would be hesitant to use an AD watchmaker unless you thoroughly vet them and see plenty of references. There have been many horror stories here on the forum pertaining to some of these "in house" watchmakers.

Easy E · 31 July 2018, 01:50 AM

Quote:

Originally Posted by watchwatcher

Yep.

Yep

SLS · 31 July 2018, 01:52 AM

I would call the RSC and see what their cost and turn around is. Time seems longer and the price is close to the same point though your AD. You also get a 2 year warranty from Rolex with a RSC service.

padi56 · 31 July 2018, 01:59 AM

Quote:

Originally Posted by bulldogdaddy

My DateJust is about 8 years old. I purchased it new at an AD. Unfortunately, seem to have lost my paperwork, etc.

So the watch has stopped. Tried 30 to 40 manual winds, giving it a few shakes, etc.

AD says warranty within the time frame I purchased was only 2 years, and now it's 5 "because they're making them better."

Bottom line - AD has a certified Rolex tech, says it will be 10 weeks or so to repair, but still less time than sending it straight to Rolex. Approx cost for their tech to repair - $600-950.

Does this all sound right?

The 5 year warranty has nothing to do with like your AD put it making them better.It's simply marketing as other manufactures started giving a 5 year warranty so Rolex just followed.They have not put some sort of magic phoo phoo dust in the movements.And basically the cal 3135 in your watch and even in today's watches is the same cal 3135 that was introduced way back in 1988.Sure some cal 3135 have the in-house made escapement parts like parchrome hairspring but no big deal there.

gt0279a · 31 July 2018, 02:02 AM

I would call the RSC as others suggested.

I wonder if the AD you brought it to would sent it to the RSC for you.

Heard many AD stories where the customer expects factory service and the AD has 'their guy' work on it. Not suggesting that is the case here.

beshannon · 31 July 2018, 02:15 AM

Quote:

Originally Posted by SLS

I would call the RSC and see what their cost and turn around is. Time seems longer and the price is close to the same point though your AD. You also get a 2 year warranty from Rolex with a RSC service.

This is what I would do, I would not use the AD

Brazicano · 31 July 2018, 02:20 AM

Everything sounds right except the 10 weeks. Should be 4-6 maybe.

jcdeng · 31 July 2018, 02:21 AM

there is RSC in Manhattan too, so turn around should be faster by mail. But I do trust the certified tech at the AD, it just comes down to cost and turn around time.

Soarer · 31 July 2018, 02:22 AM

If you lost your paperwork, it is better to send to RSC. On top of Rolex warranty they give, there will be Rolex service card and papers for you.

Sent from my SM-G950W using Tapatalk

D O C · 31 July 2018, 02:25 AM

Ten weeks is a long time. Should only take less than half that time. Cost is probably about right. Use RSC though in my opinion.

ALF61 · 31 July 2018, 02:29 AM

There is no one here qualified to vouch positively or negatively about your AD Rolex certified tech, so most are advicing you to go the safer and longer route. Any references on your AD tech service ? some of them can be just as good as RSC. Even at an RSC I have heard horror stories about emerging service.

Fujiman · 31 July 2018, 04:21 AM

I had a horrible experience with a Rolex certified tech at an AD (not where I bought the watch). It was so badly botched, twice, that I contacted Rolex Dallas and told them the story. They sent me a prepaid label, redid all the work this clown screwed up and sent it back to me with their complements (meaning, I was not charged). The Rolex tech lost his certification and ended up being fired by the AD. "This never happened before!" the AD claimed. Bull.

Anyway, the only place I would send my Rolex would be RSC Dallas.

Rolex addict · 31 July 2018, 04:41 AM

I had to learn the hard way. Just send it to RSC.

Bigblu10 · 31 July 2018, 05:27 AM

Quote:

Originally Posted by Rolex addict

I had to learn the hard way. Just send it to RSC.

Yup. Dallas, Tx.

tudorbaja27 · 31 July 2018, 05:56 AM

I just got my black bay back from RSC dallas. 4-5 week end-to-end turnaround. 10 weeks seems high. Also, call them to send you a box and send it yourself.

bulldogdaddy · 31 July 2018, 06:50 AM

Thanks all for your help. Dallas RSC it is!

31 July 2018, 01:40 AM	#1
bulldogdaddy "TRF" Member Join Date: Jan 2011 Real Name: Tom Location: Boston Area Watch: ing my dogs sleep Posts: 74	Certified Tech at AD My DateJust is about 8 years old. I purchased it new at an AD. Unfortunately, seem to have lost my paperwork, etc. So the watch has stopped. Tried 30 to 40 manual winds, giving it a few shakes, etc. AD says warranty within the time frame I purchased was only 2 years, and now it's 5 "because they're making them better." Bottom line - AD has a certified Rolex tech, says it will be 10 weeks or so to repair, but still less time than sending it straight to Rolex. Approx cost for their tech to repair - $600-950. Does this all sound right?

31 July 2018, 01:52 AM	#5
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	I would call the RSC and see what their cost and turn around is. Time seems longer and the price is close to the same point though your AD. You also get a 2 year warranty from Rolex with a RSC service. __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

31 July 2018, 02:02 AM	#7
gt0279a "TRF" Member Join Date: Jan 2011 Real Name: Steve Location: Georgia Watch: All of them Posts: 579	I would call the RSC as others suggested. I wonder if the AD you brought it to would sent it to the RSC for you. Heard many AD stories where the customer expects factory service and the AD has 'their guy' work on it. Not suggesting that is the case here. __________________ Current: Rolex Daytona 116500 \| Rolex Submariner 116610 \| Zenith El Primero 03.2150.400/69 Past: Rolex Sea Dweller 126600 \| Rolex Sea Dweller 116600 \| Rolex Sea Dweller 16600 \| Rolex Submariner 16610 \| Rolex Submariner 1680

31 July 2018, 02:22 AM	#11
Soarer "TRF" Member Join Date: Nov 2013 Real Name: Albert Location: Toronto Watch: Submariner LV Posts: 1,083	If you lost your paperwork, it is better to send to RSC. On top of Rolex warranty they give, there will be Rolex service card and papers for you. Sent from my SM-G950W using Tapatalk __________________ What you gotta do, you gotta do!

31 July 2018, 02:25 AM	#12
D O C "TRF" Member Join Date: Jul 2010 Real Name: Jim Location: US Watch: Rolex 116710LN Posts: 600	Ten weeks is a long time. Should only take less than half that time. Cost is probably about right. Use RSC though in my opinion. __________________ ROLEX 116710 LN GMTII "Random" ROLEX 16710 GMTII Pepsi "P" ROLEX 16622 SS/PL YM 29mm "V"

31 July 2018, 01:45 AM	#2
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,047	Yep.

31 July 2018, 01:50 AM	#3
Bigblu10 Banned Join Date: Jul 2017 Real Name: Jaime Location: Here Posts: 5,606	10 weeks is a long time. I would contact RSC Dallas and get an ETA on their service and a price. RSC service is $750 currently as was mentioned by a member here. You can also use an independent CW21. Rik at Time Care Inc. is highly recommended by many members here. I believe he charges $500+parts. I would be hesitant to use an AD watchmaker unless you thoroughly vet them and see plenty of references. There have been many horror stories here on the forum pertaining to some of these "in house" watchmakers.

31 July 2018, 02:20 AM	#9
Brazicano "TRF" Member Join Date: Dec 2015 Location: Georgia Watch: 126710blnr Posts: 108	Everything sounds right except the 10 weeks. Should be 4-6 maybe.

31 July 2018, 02:21 AM	#10
jcdeng "TRF" Member Join Date: Jun 2015 Location: NYC Watch: BLNR, SD43, Bluesy Posts: 179	there is RSC in Manhattan too, so turn around should be faster by mail. But I do trust the certified tech at the AD, it just comes down to cost and turn around time.

31 July 2018, 02:29 AM	#13
ALF61 "TRF" Member Join Date: Oct 2017 Location: Middle America Posts: 1,085	There is no one here qualified to vouch positively or negatively about your AD Rolex certified tech, so most are advicing you to go the safer and longer route. Any references on your AD tech service ? some of them can be just as good as RSC. Even at an RSC I have heard horror stories about emerging service.

31 July 2018, 04:21 AM	#14
Fujiman Banned Join Date: May 2018 Location: USA Posts: 182	I had a horrible experience with a Rolex certified tech at an AD (not where I bought the watch). It was so badly botched, twice, that I contacted Rolex Dallas and told them the story. They sent me a prepaid label, redid all the work this clown screwed up and sent it back to me with their complements (meaning, I was not charged). The Rolex tech lost his certification and ended up being fired by the AD. "This never happened before!" the AD claimed. Bull. Anyway, the only place I would send my Rolex would be RSC Dallas.

31 July 2018, 04:41 AM	#15
Rolex addict Banned Join Date: Oct 2014 Real Name: The Enabler Location: South Cackalacky Watch: me crash my bike Posts: 5,564	I had to learn the hard way. Just send it to RSC.

31 July 2018, 05:56 AM	#17
tudorbaja27 "TRF" Member Join Date: Sep 2017 Location: Miami, FL Watch: Tudor & Cartier Posts: 2,499	I just got my black bay back from RSC dallas. 4-5 week end-to-end turnaround. 10 weeks seems high. Also, call them to send you a box and send it yourself. __________________ "Chi ha paura muore ogni giorno, chi non ha paura muore una volta sola" - Paolo Borsellino

31 July 2018, 06:50 AM	#18
bulldogdaddy "TRF" Member Join Date: Jan 2011 Real Name: Tom Location: Boston Area Watch: ing my dogs sleep Posts: 74	Thanks all for your help. Dallas RSC it is!

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