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andy66db · 2 March 2019, 08:05 PM

I bought my Tudor GMT just before Christmas and just after three weeks, it developed the date issue. I took it to the London RSC in mid January and was told it was going to take 10 working days to fix.

Last week I called to see what was taking so long and was told that they were still waiting for a part from Geneva and the soonest I could expect it back would be early March.

It's a shame my watch developed the fault — I was really enjoying it — but I'm told these things can happen with new movement designs.

I just hope that whatever "part" is taking so long to get here actually sorts the problem. Something doesn't seem right to me...

tyler1980 · 2 March 2019, 08:07 PM

considering how many are being shipped, they have the part. The fact they dont want to use the part to fix an existing watch vs using it in the assembly process to make a new one isn't surprising. Its disappointing though

Onikage · 2 March 2019, 08:07 PM

There's probably a backlog of the things..

Art 1 · 2 March 2019, 09:59 PM

That must be frustrating. I would want a new watch. I know warranty doesn’t work that way but maybe it should.

Daveclock · 2 March 2019, 10:06 PM

Quote:

Originally Posted by Onikage

There's probably a backlog of the things..

We can only guess at the numbers involved.... it could be thousands of watches

samson66 · 2 March 2019, 10:12 PM

Quote:

Originally Posted by Art 1

That must be frustrating. I would want a new watch. I know warranty doesn’t work that way but maybe it should.

I agree. For something like this where obviously it is a manufacturing defect they should simply give people a brand new watch. Pretty shitty of them to make people wait like this and then (in some cases) return watches with scratched up cases and other battle scars.

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andy66db · 4 March 2019, 11:34 PM

[QUOTE=samson66;9397486]Pretty shitty of them to make people wait like this and then (in some cases) return watches with scratched up cases and other battle scars./QUOTE]

I really hope they don't damage the watch. That would be heart-breaking after only having had it for three weeks.

2 March 2019, 08:05 PM	#1
andy66db "TRF" Member Join Date: Apr 2012 Location: London, England Posts: 81	RSC have had my Tudor GMT longer than me... I bought my Tudor GMT just before Christmas and just after three weeks, it developed the date issue. I took it to the London RSC in mid January and was told it was going to take 10 working days to fix. Last week I called to see what was taking so long and was told that they were still waiting for a part from Geneva and the soonest I could expect it back would be early March. It's a shame my watch developed the fault — I was really enjoying it — but I'm told these things can happen with new movement designs. I just hope that whatever "part" is taking so long to get here actually sorts the problem. Something doesn't seem right to me...

2 March 2019, 08:07 PM	#2
tyler1980 "TRF" Member Join Date: Apr 2015 Location: Houston Posts: 17,622	considering how many are being shipped, they have the part. The fact they dont want to use the part to fix an existing watch vs using it in the assembly process to make a new one isn't surprising. Its disappointing though __________________ Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition)

2 March 2019, 08:07 PM	#3
Onikage "TRF" Member Join Date: Feb 2011 Location: England Watch: 16710, 16628 Posts: 7,757	There's probably a backlog of the things.. __________________ GMT II 16710 TRADITIONAL ( D- Serial #) ROLEXFANBOY P-Club Member #4

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2 March 2019, 09:59 PM	#4
Art 1 Banned Join Date: Feb 2008 Location: Florida, Canada Watch: Rol/Seik/Tud/Omega Posts: 30,244	That must be frustrating. I would want a new watch. I know warranty doesn’t work that way but maybe it should.

4 March 2019, 11:34 PM	#7
andy66db "TRF" Member Join Date: Apr 2012 Location: London, England Posts: 81	[QUOTE=samson66;9397486]Pretty shitty of them to make people wait like this and then (in some cases) return watches with scratched up cases and other battle scars./QUOTE] I really hope they don't damage the watch. That would be heart-breaking after only having had it for three weeks.

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