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TopNotchChach · 26 July 2020, 04:24 AM

Greetings,

I dropped off my pam112(Panerai Boutique) and a 2 days later I received an email about the estimate of service. It wouldn't stop winding, luckily just needs to be serviced.

Is it normal procedure for Panerai to pay the full deposit before servicing the watch? Rolex makes you pay after it gets serviced. Interesting. Sorry for the dumb question.

horrible customer service at the Panerai boutique.

thanks,

enjoythemusic · 26 July 2020, 08:15 AM

Wow, only two-day turnaround for estimate is very fast service. Sure, pay before is normal. Why do you say horrible customer service???

TopNotchChach · 27 July 2020, 02:01 AM

Sales rep was pretty cold. I was the only person in there(2 other associates and security). Didn't offer me to sit down or anything, I was just standing the whole time. Once i was give the receipt that I dropped off my watch, I noticed my address was incorrect(didn't open it until I got into my car). Maybe im just being whiny. haha

Flying Clog · 27 July 2020, 02:41 AM

Quote:

Originally Posted by TopNotchChach

Greetings,

I dropped off my pam112(Panerai Boutique) and a 2 days later I received an email about the estimate of service. It wouldn't stop winding, luckily just needs to be serviced.

Is it normal procedure for Panerai to pay the full deposit before servicing the watch? Rolex makes you pay after it gets serviced. Interesting. Sorry for the dumb question.

horrible customer service at the Panerai boutique.

thanks,

Funny - I just dropped off my PAM115 and Rolex BLNR for service. Paid nothing in advance.

Was told the PAM would be EUR450 and 10-12 weeks and the Rolex EUR690 and 8-10 weeks

Sent from my iPhone using Tapatalk

TopNotchChach · 27 July 2020, 04:14 AM

very interesting. something is sus I feel. oh well. I want my watch. haha

Skyman · 27 July 2020, 05:10 AM

Why did you need to sit down?

ajas · 27 July 2020, 10:21 PM

Mine 000 been in service since early March and still in progress.
Dont blame them as it is long way from KL to wherever they service the watch.

Sent from my SM-N935F using Tapatalk

brnalkn · 27 July 2020, 10:25 PM

I have owned pam base twice and a pam312,they all broke down and never dropped.I really hate panerai and its service.Please never meet again.

ajsqm2 · 28 July 2020, 11:47 AM

OP mind sharing which boutique? Just curious as I'm "near the ocean" as well...lol

The best, and most consistent, service I've received has been from the NYC boutique on Madison Ave. Those associates are excellent.

TopNotchChach · 29 July 2020, 06:17 AM

Quote:

Originally Posted by Skyman

Why did you need to sit down?

Not sure. I was quite tired that day.

But I have been to other establishments, Rolex, and they ask you to sit or get comfortable. It was just weird that I was the only one in there and the rep didnt really talk to me. just felt cold thats all. like I said im making a big deal about it.

TopNotchChach · 29 August 2020, 08:57 AM

wow, I didn't think polishing was an extra $100.

topgear · 30 August 2020, 05:39 PM

I dropped off my PAM at the boutique for servicing a few days ago, paid nothing, which is understandable since they have my watch.
I expressly did not opt for any polishing. I will get a free PAM strap. I spent some time to choose it and will get to bring it away with me when I pick up the watch upon the completion of the service.

26 July 2020, 04:24 AM	#1
TopNotchChach "TRF" Member Join Date: Jul 2010 Location: Near the Ocean! Watch: 116610 Posts: 1,306	Question about Service Greetings, I dropped off my pam112(Panerai Boutique) and a 2 days later I received an email about the estimate of service. It wouldn't stop winding, luckily just needs to be serviced. Is it normal procedure for Panerai to pay the full deposit before servicing the watch? Rolex makes you pay after it gets serviced. Interesting. Sorry for the dumb question. horrible customer service at the Panerai boutique. thanks,

26 July 2020, 08:15 AM	#2
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,161	Wow, only two-day turnaround for estimate is very fast service. Sure, pay before is normal. Why do you say horrible customer service??? __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

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27 July 2020, 02:01 AM	#3
TopNotchChach "TRF" Member Join Date: Jul 2010 Location: Near the Ocean! Watch: 116610 Posts: 1,306	Sales rep was pretty cold. I was the only person in there(2 other associates and security). Didn't offer me to sit down or anything, I was just standing the whole time. Once i was give the receipt that I dropped off my watch, I noticed my address was incorrect(didn't open it until I got into my car). Maybe im just being whiny. haha

27 July 2020, 04:14 AM	#5
TopNotchChach "TRF" Member Join Date: Jul 2010 Location: Near the Ocean! Watch: 116610 Posts: 1,306	very interesting. something is sus I feel. oh well. I want my watch. haha

27 July 2020, 05:10 AM	#6
Skyman Banned Join Date: Jan 2013 Location: South West Posts: 75	Why did you need to sit down?

27 July 2020, 10:21 PM	#7
ajas "TRF" Member Join Date: Nov 2013 Real Name: Will Location: Kuala Lumpur Watch: SubC, Pam, Speede Posts: 3,146	Mine 000 been in service since early March and still in progress. Dont blame them as it is long way from KL to wherever they service the watch. Sent from my SM-N935F using Tapatalk

27 July 2020, 10:25 PM	#8
brnalkn "TRF" Member Join Date: Apr 2020 Location: Turkey Posts: 300	I have owned pam base twice and a pam312,they all broke down and never dropped.I really hate panerai and its service.Please never meet again.

28 July 2020, 11:47 AM	#9
ajsqm2 "TRF" Member Join Date: Dec 2018 Location: San Diego Watch: PAM 335 Posts: 57	OP mind sharing which boutique? Just curious as I'm "near the ocean" as well...lol The best, and most consistent, service I've received has been from the NYC boutique on Madison Ave. Those associates are excellent.

29 August 2020, 08:57 AM	#11
TopNotchChach "TRF" Member Join Date: Jul 2010 Location: Near the Ocean! Watch: 116610 Posts: 1,306	wow, I didn't think polishing was an extra $100.

30 August 2020, 05:39 PM	#12
topgear "TRF" Member Join Date: Sep 2011 Location: Middle East Watch: 116710 LN, PAM390 Posts: 887	I dropped off my PAM at the boutique for servicing a few days ago, paid nothing, which is understandable since they have my watch. I expressly did not opt for any polishing. I will get a free PAM strap. I spent some time to choose it and will get to bring it away with me when I pick up the watch upon the completion of the service.

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