The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Forum > Rolex & Tudor Watch Topics > Rolex General Discussion

Reply
 
Thread Tools Display Modes
Old 13 August 2020, 10:43 PM   #1
zen123
"TRF" Member
 
zen123's Avatar
 
Join Date: Feb 2016
Location: UK
Posts: 396
RSC UK fail follow up

For those that don't know the story, I took my LV for service via AD & with explicit instructions to RSC not to polish the watch but they did.

So got the call yesterday to collect my Kermit after servicing. I've attached a couple of before and after pictures of my watch. As can clearly see the polished watch has lost all of it original sharp edges and has gained the infamous Bexley bevel. Even the definition of the Rolex crown on the clasp has diminished.

The AD was very apologetic but it wasn't their fault. I was offered a few incentives to soften my disappointment but as for RSC, still waiting to hear back from them.

Sent from my ELE-L29 using Tapatalk
zen123 is offline   Reply With Quote
Old 13 August 2020, 10:53 PM   #2
Ranger67
"TRF" Member
 
Join Date: Mar 2020
Real Name: Gary
Location: London UK
Watch: 116613LB Bluesy
Posts: 1,066
It’s so annoying when firm instructions given are overlooked, don’t know if you will have the same feeling for the watch now, on the upside to me it doesn’t look too bad but it’s not my watch, hope they compensate you well (as previous post) but whatever they do it may not be enough to bring back the love, please let us know the outcome.
Ranger67 is offline   Reply With Quote
Old 13 August 2020, 10:58 PM   #3
vh2k
"TRF" Member
 
Join Date: Jun 2020
Location: USA
Posts: 3,018
I think it looks better AFTER the polish. But, it’s not my watch.
vh2k is offline   Reply With Quote
Old 13 August 2020, 11:06 PM   #4
james_turk
"TRF" Member
 
Join Date: Aug 2017
Location: Wales
Posts: 60
My watch gained the Bexley Bevel many years ago now, but it has annoyed me ever since. Back then, I didn't know very much about polishing or the process, I just took my watch for a service as I thought it was the right thing to do. Anyway, when I got it back it came as a big and quite unpleasant surprise that the case shape had changed so much.

For a long time now, my plan was to have as much of the original case shape as possible restored via laser welding. I originally though that shipping my watch to Rolliworks in the USA was the only option, which I was always a little anxious about.

Anyway, I've now found Watchworks in Bristol. My watch is booked in with them for a service and laser welding. It will never be 'unpolished', but if all goes to plan, at least the shape of the case will be more sympathetic to that which left the factory in Geneva. I'll post up the result when the work is done.
james_turk is offline   Reply With Quote
Old 13 August 2020, 11:09 PM   #5
Yzord
"TRF" Member
 
Yzord's Avatar
 
Join Date: Jun 2017
Real Name: Alyx
Location: Universe
Watch: The Gibeon watch
Posts: 894
Ouch, i feel you. Specially the crown guards :(
__________________
2022 126720VTNR Sprite - 2020 126719BLRO Meteorite dial - 2018 126333 DJ41 Wimbledon Dial - 2017 114060 SubC No Date - 2017 116613LN SubC Date Two Tone - 2017 116508 Daytona 18K YG Green Dial
Yzord is offline   Reply With Quote
Old 13 August 2020, 11:10 PM   #6
JRell
"TRF" Member
 
JRell's Avatar
 
Join Date: Jun 2020
Location: Pittsburgh
Watch: 126710BLNR Jubilee
Posts: 7,084
My opinion Rolex owes you a new Hulk
JRell is offline   Reply With Quote
Old 13 August 2020, 11:46 PM   #7
Greg.A
"TRF" Member
 
Join Date: May 2020
Location: Hillside
Posts: 364
Besides the case, the crown Guards also appears to thin down quite a bit
Greg.A is offline   Reply With Quote
Old 13 August 2020, 11:49 PM   #8
denmanproject
"TRF" Member
 
denmanproject's Avatar
 
Join Date: Jan 2015
Real Name: Wayne
Location: Canada
Posts: 4,407
Ugh, this would bother me a lot especially if clear instructions were given
denmanproject is offline   Reply With Quote
Old 14 August 2020, 12:03 AM   #9
ec00421
Banned
 
Join Date: Apr 2013
Location: NY
Posts: 513
That really sucks... I, too, once had a rather disappointing experience with RSC U.K. and their default mode was to deny any wrongdoing.

Luckily my AD stood by me and covered all the associated costs but it still wasn't a pleasant experience overall, especially given how much time and energy I've wasted going backwards and forwards.

In your case, I don't know what RSC would be able to offer at this stage (maybe a refund of the service cost?) but I hope you conclude this situation in a satisfactory manner.

Please do keep us posted.
ec00421 is offline   Reply With Quote
Old 14 August 2020, 12:23 AM   #10
Denvertimeguy
Banned
 
Join Date: Jul 2020
Location: Denver
Posts: 122
Quote:
Originally Posted by JRell View Post
My opinion Rolex owes you a new Hulk

This is a Kermit and it’s not in production anymore! Like others said not my watch but I think it looks great!


Sent from my iPhone using Tapatalk
Denvertimeguy is offline   Reply With Quote
Old 14 August 2020, 12:29 AM   #11
Ihatecheese
Banned
 
Join Date: Dec 2019
Location: London
Posts: 978
I suppose they are very flippant with the bracelets since they must see millions of them.
But its unfortunate if they polished when you didn't want them to.
Ihatecheese is offline   Reply With Quote
Old 14 August 2020, 12:31 AM   #12
scooba
2024 Pledge Member
 
Join Date: Oct 2008
Location: Europe
Watch: Anything
Posts: 2,586
How much would you take for it as it is now ? . It looks very nice to me I would have no problem wearing it .

Would £10k buy it ?
scooba is offline   Reply With Quote
Old 14 August 2020, 12:34 AM   #13
Bucky
"TRF" Member
 
Join Date: Jul 2012
Location: UK
Posts: 601
Had that with my Sub 16610. Went in for a service and I did ask for it to be polished but the crown on the clasp they virtually took down so it is non existent.
Bucky is online now   Reply With Quote
Old 14 August 2020, 12:36 AM   #14
Wahlberg
"TRF" Member
 
Wahlberg's Avatar
 
Join Date: Nov 2011
Location: Paris
Posts: 3,590
Quote:
Originally Posted by Denvertimeguy View Post
This is a Kermit and it’s not in production anymore! Like others said not my watch but I think it looks great!


Sent from my iPhone using Tapatalk
They can give him a Hulk so he can flip it and make a 4-5k profit.
Wahlberg is offline   Reply With Quote
Old 14 August 2020, 12:36 AM   #15
MARTIN1264
"TRF" Member
 
Join Date: Nov 2010
Location: CT
Posts: 756
Looks good.... nice new bezel insert.
MARTIN1264 is offline   Reply With Quote
Old 14 August 2020, 12:38 AM   #16
GlossSwiss
Banned
 
Join Date: Jun 2020
Location: West Palm Beach
Posts: 46
wow even the top crown guard is pointy and rounded... You would think It was made at Rolex and will come back looking like it came off the production line. And what happened to the pearl?
GlossSwiss is offline   Reply With Quote
Old 14 August 2020, 12:48 AM   #17
rootbeer7
2024 Pledge Member
 
rootbeer7's Avatar
 
Join Date: Jan 2014
Location: london
Posts: 6,157
This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?
__________________
@imrootbeer7
rootbeer7 is offline   Reply With Quote
Old 14 August 2020, 12:51 AM   #18
Bucky
"TRF" Member
 
Join Date: Jul 2012
Location: UK
Posts: 601
Bucky is online now   Reply With Quote
Old 14 August 2020, 12:51 AM   #19
Bucky
"TRF" Member
 
Join Date: Jul 2012
Location: UK
Posts: 601
Bucky is online now   Reply With Quote
Old 14 August 2020, 12:53 AM   #20
Token74
"TRF" Member
 
Join Date: Dec 2012
Real Name: Vince
Location: England
Watch: Too many!
Posts: 5,744
When I read most the complaints on here I tend to think ‘get a grip’! But I would be spitting feathers over this one. Will be interesting to see what RSC come back with.


Sent from my iPhone using Tapatalk
__________________
Time is limited, make every second count.

Patek Philippe Nautilus 5990 - AP Royal Oak 15300 - AP Royal Oak 15450 Blue - AP Royal Oak 15450 Silver - AP Royal Oak Offshore 26480 - Royal Oak Offshore 15710 - Rolex Sea Dweller 116600 - Rolex Daytona 116519 - Rolex GMT 126710 BLRO - Omega Speedmaster Reduced - JLC Reverso GMT Moonphase - TAG Microtimer - Dent Pocket Watch - JLC Atmos Phases de lune
Token74 is offline   Reply With Quote
Old 14 August 2020, 12:53 AM   #21
Wobbly
"TRF" Member
 
Wobbly's Avatar
 
Join Date: Dec 2017
Location: 🇬🇧
Posts: 1,421
I was hoping that you were going to be ok, with the polish, when you received your watch back.

But I can see, why you are upset, I hope the RSC has something constructive to help.
Wobbly is offline   Reply With Quote
Old 14 August 2020, 12:54 AM   #22
padi56
"TRF" Life Patron
 
padi56's Avatar
 
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 53,062
Quote:
Originally Posted by rootbeer7 View Post
This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?
Have to agree and would hardly call it a fail,as it looks all good to me..
__________________

ICom Pro3

All posts are my own opinion and my opinion only.

"The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever."
Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again.

www.mc0yad.club

Second in command CEO and left handed watch winder
padi56 is offline   Reply With Quote
Old 14 August 2020, 12:59 AM   #23
Ranger67
"TRF" Member
 
Join Date: Mar 2020
Real Name: Gary
Location: London UK
Watch: 116613LB Bluesy
Posts: 1,066
Quote:
Originally Posted by rootbeer7 View Post
This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?
I had to google Bexley Bevel.
Ranger67 is offline   Reply With Quote
Old 14 August 2020, 01:00 AM   #24
77T
2024 SubLV41 Pledge Member
 
77T's Avatar
 
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 42,016
I am almost afraid to ask as it might put you over the edge...

Did they also leave you a small “gift” in the form of a dust speck on your dial? Hopefully the white dot is on the crystal.




Sent from my iPhone using Tapatalk Pro
__________________


Does anyone really know what time it is?
77T is offline   Reply With Quote
Old 14 August 2020, 01:06 AM   #25
sammy11
"TRF" Member
 
Join Date: Jun 2009
Real Name: Sam Thomas
Location: United Kingdom
Watch: GMT Meteorite
Posts: 108
Quote:
Originally Posted by MARTIN1264 View Post
Looks good.... nice new bezel insert.
Personally I'd have asked for the original back. This is the bit that shows true patina. I had a Pepsi and prior to service I removed it so they put in a new insert and didn't take the old one... they still charge the same.

As for the polishing... don't worry about it. Wear the watch and enjoy it. It's only the forum hype that you 'shouldn't get it polished'... for me, it looks great and ready to accommodate some fresh memories.
sammy11 is offline   Reply With Quote
Old 14 August 2020, 01:10 AM   #26
Verdi
"TRF" Member
 
Verdi's Avatar
 
Join Date: May 2015
Real Name: Mitch
Location: UAE
Watch: Big Ben
Posts: 2,451
One of the reasons Im reluctant to use RSC.
I feel for you.

It means nothing that some say it looks better polished. You wanted to keep this watch unpolished and they messed it up badly.
__________________
IG: @watch_idiot_savant
Verdi is offline   Reply With Quote
Old 14 August 2020, 01:18 AM   #27
Ferdelious
2024 SubLV41 Pledge Member
 
Ferdelious's Avatar
 
Join Date: May 2013
Real Name: Matt
Location: Tampa, FL
Watch: Hulk/SD4K/SeaQ/P39
Posts: 3,203
Not acceptable. I would ask for a new case.
__________________
Why is it, "A penny for your thoughts," but, "you have to put your two cents in?" Somebody's making a penny.
Ferdelious is offline   Reply With Quote
Old 14 August 2020, 01:22 AM   #28
JRell
"TRF" Member
 
JRell's Avatar
 
Join Date: Jun 2020
Location: Pittsburgh
Watch: 126710BLNR Jubilee
Posts: 7,084
Quote:
Originally Posted by Denvertimeguy View Post
This is a Kermit and it’s not in production anymore! Like others said not my watch but I think it looks great!


Sent from my iPhone using Tapatalk
I know but they can’t make the Kermit just for him, hulk is the closest alternative.
JRell is offline   Reply With Quote
Old 14 August 2020, 01:35 AM   #29
zen123
"TRF" Member
 
zen123's Avatar
 
Join Date: Feb 2016
Location: UK
Posts: 396
Quote:
Originally Posted by MARTIN1264 View Post
Looks good.... nice new bezel insert.
Bezel insert is the original one, they never changed it.

Sent from my ELE-L29 using Tapatalk
zen123 is offline   Reply With Quote
Old 14 August 2020, 01:40 AM   #30
Denvertimeguy
Banned
 
Join Date: Jul 2020
Location: Denver
Posts: 122
Quote:
Originally Posted by JRell View Post
I know but they can’t make the Kermit just for him, hulk is the closest alternative.

For sure! Unfortunately I think the best offer you will get from RSC is maybe offering to pay for the service... I still think that is a stretch too. In their eyes they did nothing wrong and probably even made it “better”.


Sent from my iPhone using Tapatalk
Denvertimeguy is offline   Reply With Quote
Reply

Tags
customer service , service centre


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

My Watch LLC

WatchesOff5th

DavidSW Watches

Takuya Watches

OCWatches

Asset Appeal

Wrist Aficionado


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.