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Etschell · 25 May 2021, 11:12 AM

I learned something new today. Perhaps this is why service quality varies....

https://watchesbysjx.com/2021/05/rol...n-atelier.html

"Rolex World Service encompasses the brand’s global after-sales service network, which is primarily made up of Rolex subsidiaries but occasionally run by third-party distributors in certain markets."

ThornappleWatch · 25 May 2021, 08:42 PM

Interesting read; thank you for posting.

padi56 · 25 May 2021, 09:38 PM

Quite true but they all got to comply with RSC service and use the same tools,but they do not service all Rolex watches some are still RSC only.

fskywalker · 25 May 2021, 10:03 PM

Quote:

Originally Posted by ThornappleWatch

Interesting read; thank you for posting.

+1

Sent from my iPhone using Tapatalk Pro

JodyHighroller · 25 May 2021, 10:10 PM

+1, great read! Thank you for sharing.

It looks like Rolex revamped their website in terms of the servicing details, video user guides showing how to set/operate watch, and FAQs. Much more detailed now. I quite enjoyed the video user guides of setting each watch.

dannyp · 25 May 2021, 10:22 PM

We used to have one such service center in Chicago, Sutters. Still exists, but no longer a "Rolex Authorized Service Center" and sign now just says "Rolex Specialists" since Rolex seems to have discontinued that relationship. Not sure whether there are others like it still.

173rdabn · 25 May 2021, 10:24 PM

Thanks for the info. Very interesting.

Harry-57 · 26 May 2021, 02:37 AM

My AD can service and repair Rolex watches to RSC accredited standards and supply a warranty on the work, as would a RSC. But only up to a point. Some work needs to go to the mothership.

They fixed a faulty Z-Blue under its original 5 year warranty for me last year. Took four days. Would have taken in the region of 8 weeks had it needed to go back to the main UK RSC.

25 May 2021, 11:12 AM	#1
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	Not all RSC is owned by Rolex I learned something new today. Perhaps this is why service quality varies.... https://watchesbysjx.com/2021/05/rol...n-atelier.html "Rolex World Service encompasses the brand’s global after-sales service network, which is primarily made up of Rolex subsidiaries but occasionally run by third-party distributors in certain markets." __________________ If you wind it, they will run. 25 or 6 to 4.

25 May 2021, 09:38 PM	#3
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,063	Quite true but they all got to comply with RSC service and use the same tools,but they do not service all Rolex watches some are still RSC only. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

25 May 2021, 08:42 PM	#2
ThornappleWatch "TRF" Member Join Date: Mar 2021 Location: United States Posts: 104	Interesting read; thank you for posting.

25 May 2021, 10:10 PM	#5
JodyHighroller Banned Join Date: Dec 2018 Location: DFW, TX Posts: 2,149	+1, great read! Thank you for sharing. It looks like Rolex revamped their website in terms of the servicing details, video user guides showing how to set/operate watch, and FAQs. Much more detailed now. I quite enjoyed the video user guides of setting each watch.

25 May 2021, 10:22 PM	#6
dannyp Banned Join Date: Aug 2009 Location: usa Posts: 6,765	We used to have one such service center in Chicago, Sutters. Still exists, but no longer a "Rolex Authorized Service Center" and sign now just says "Rolex Specialists" since Rolex seems to have discontinued that relationship. Not sure whether there are others like it still.

25 May 2021, 10:24 PM	#7
173rdabn 2024 SubLV41 Pledge Member Join Date: Jan 2013 Real Name: George Location: Cape Cod Watch: 216570 Explorer II Posts: 2,422	Thanks for the info. Very interesting.

26 May 2021, 02:37 AM	#8
Harry-57 2024 Pledge Member Join Date: Apr 2018 Real Name: Harry Location: England Posts: 10,676	My AD can service and repair Rolex watches to RSC accredited standards and supply a warranty on the work, as would a RSC. But only up to a point. Some work needs to go to the mothership. They fixed a faulty Z-Blue under its original 5 year warranty for me last year. Took four days. Would have taken in the region of 8 weeks had it needed to go back to the main UK RSC.

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