Dealer scratched my watch while removing a link

[Hollie_Rollie]

Originally Posted by Casotakar

As others said, bergeon 7825 + horofix screw driver + thin yellow scotch tape + your labor = hassle free and fun watch tinkering.


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Exactly this!


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[Brny11]

Originally Posted by Casotakar

Damn, that would irritate anyone, sorry to see. I agree, scratches should be put there on your own accord, not a dealer doing a simple fix. The response from the manager sounds like they are now back peddling a bit.

As others said, bergeon 7825 + horofix screw driver + thin yellow scotch tape + your labor = hassle free and fun watch tinkering.


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Also a butane lighter as needed!

[Oyster_Jubilee]

Sorry to hear about this. It is a bad look for Rolex let alone the dealer. Such a shame on so many levels.

[Joearch]

Of course they did. Hate to have them touch my watch unless they have a watch maker.

[hambone1983]

I would have been more angered by this hack trying to get away with gouging your bracelet and then making unprofessional comments. I think I would have said since you have to expect nincompoops to vandalize your property why don't you tell me which car outside is yours. And then I would've ratted her out to her boss.

[hambone1983]

was this woman a watchmaker or just jewelry peddler?

[Bizcut1]

If they don't come through only one thing to do.

Shame them on social media. Facebook. Instagram. Yelp. Google (especially).

F-'em - that woman's comment was horrible.

Ben

[ap1]

That is horrible and I’d blow a gasket

[BNA/LION]

That's Not Right! I hope they take responsibility and repair it at the very least.

[dukie748]

Totally unacceptable on a $100 watch, let alone a high value timepiece.

[eddiemonster]

I'm sorry to add to your frustration, but OMG that is terrible! He/she even mangled the screw heads! I have sized numerous late model Rolexes and whatever Loc-Tite that might be used is not that difficult to break with a precision screwdriver. I just recently sized my own solid 18K piece (a first for me) and while I was nervous as it's a softer than SS, I left zero blemishes. You just need a quality screwdriver and for good measure, scotch tape.

DOYFvPcQScC9GNVS+yAsRA by tm3machine, on Flickr

[Andad]

Is that screw a bit second hand already?

[Cwillis0001]

Lemme tell you something. If that happened to me, I'd find the miscreant in the mall parking lot, probably the nearest exit to Sbarro, and proceed to key his Rav4 right in front of his face. I mean, we're talking about a scratch on a link on a watch bracelet here. Shoot, Rolex bracelet I meant. That's even worse!

[Cheng]

Originally Posted by Cwillis0001

Lemme tell you something. If that happened to me, I'd find the miscreant in the mall parking lot, probably the nearest exit to Sbarro, and proceed to key his Rav4 right in front of his face. I mean, we're talking about a scratch on a link on a watch bracelet here. Shoot, Rolex bracelet I meant. That's even worse!

[Gamora]

I got a BLNR few days back from an AD. The watchmaker had apparently left early for the day. The sales associate removed the stickers and resized the bracelet. When I got home, I noticed quite a few hairline scratches on the bracelet and some deep scratches on the side where the screw heads are located. 3 screw heads were badly mangled. It pissed me no end but I thought it was no use calling the manager or SA as they would at most offer polish. It took the SA few years to allocate me the BLNR so if I complained, I would be thought of as ungrateful. That’s my assumption based on today’s environment. I also wanted the jubilee bracelet instead of the oyster which was on the BLNR. I reached out a grey dealer and got it traded for an unworn jubilee BLNR. I have learned a valuable lesson and will never let a SA resize the bracelet again. Either wait for the in-house watchmaker or if there isn’t one, insist on doing the resizing yourself at home or through a professional watchmaker.

[zaphod777]

What is the proper size screwdriver required to size the jubilee bracelet on a DJ36 126234? From my searching it seems I need a 1.3mm driver?

[stylinleems]

Originally Posted by zaphod777

What is the proper size screwdriver required to size the jubilee bracelet on a DJ36 126234? From my searching it seems I need a 1.3mm driver?

Yes, I believe it is the 1.3mm driver.

[t60]

Name and shame.

[philhendrix]

So what's the best way to deal with this then? Obviously a bad polish can ruin the watch even more. Making a scene might reduce our chances on the sought after pieces...So whats left?

[wb55]

Did you buy your watch from this AD? Shocking treatment.

[kwingy]

Definitely don't drop this matter - longer it goes on, longer they are gonna wash their hands of it or deny. Call back for an update. Honestly they have butchered your watch beyond belief.

As others have said, get the right tools and change the link yourself next time. It's easy to do and you can take your time which clearly they did not.

[t60]

Looks like the AD owes OP a new clasp and screw.

[SeaAndSky]

I'm firmly in the scratch them up and enjoy them camp but that only applies to me doing the scratching while wearing. That would irritate me. How do watch professionals even let things like that happen? I'd never let that AD touch one one my watches again.

[M45]

I can post pictures of my rusty, scratched, and dented Toyota 4Runner.

[garyk]

Originally Posted by M45

I can post pictures of my rusty, scratched, and dented Toyota 4Runner.

nice

[WatchtraderNY]

that hurts

[Geckobros]

Yowch… hopefully you can get it resolved quickly. Good luck.

[EEpro]

I like Gary's stuff.

[garyk]

Originally Posted by EEpro

I like Gary's stuff.

Thank you!

[Richard2]

Probably a rookie