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Hawksfan · 19 February 2022, 03:39 PM

Hi all,

My GMT II is about 4 years old. I bought it from a gray dealer. A few days ago, after adjusting the time, the crown would not go back in. I noticed the O-ring was missing (probably what is making it stuck in the out position). I dropped it off at a local Rolex authorized repair center. They said it needs a "full service" for $850 and $50 for a new crown. They did not give an option to simply fix the crown. They said the movement was "exposed" so it needs a full service.

Does that seem right? Is there a warrantee, or is that voided when I am not the original owner (I have the original warrantee card but it is obviously not in my name)?

If that is right then I can live with it. I am looking for a sanity check please.

Moondoggy · 19 February 2022, 03:49 PM

Warranty runs with the watch not the owner.

alllexandru · 19 February 2022, 04:07 PM

I guess your local Rolex ad knows better, you bought from greys do you have the warranty card? It is still on or ever had warranty ?

Even if it is not covered by warranty it is what it is, shit happenes and needs to be fixed, play and pay

Mellow-Yellow · 19 February 2022, 04:21 PM

If you have the original warranty card and it is dated less than 5 years ago then you should be covered. Unless they deem the issues to be due to misuse.
You could try a different service Center/AD.

28mm · 19 February 2022, 04:25 PM

You don't need the card. The watch is under warranty.

You could have it repaired by an independent shop or get a price and decide.

OrangeSport · 19 February 2022, 04:39 PM

It’ll be under warranty at that age. You can call your RSC to confirm.

Hawksfan · 20 February 2022, 02:42 AM

Thanks everyone. I do have the card, I will give them a call. Not sure why the serial number didn't give them that info (age) though?

scottywein · 20 February 2022, 03:49 AM

The warranty only covers movement issues, no? What about water pressure or a failed gasket?

OrangeSport · 20 February 2022, 04:59 AM

Quote:

Originally Posted by scottywein

The warranty only covers movement issues, no?

No

scottywein · 20 February 2022, 06:21 AM

Quote:

Originally Posted by OrangeSport

No

Thanks, good to know. For some reason I thought it as movement only.

Rocket_Man · 20 February 2022, 08:20 AM

Sorry, but what Rolex Service Center did you take it to in Chicago? As far as I know there is not one. You may have taken it to a Rolex Authorized Dealer but they are not a Service Center. If you bought it 'new' from a grey dealer 4 years ago it may or may not be under warranty. An actual grey dealer like Jomashop offers their own warranty and are not covered by Rolex. But it sounds like you have the card. Assuming the card was somehow scanned when you bought it, it will be in Rolex's system. I've never gone through an AD to get a watch serviced. Call an RSC directly (like the one in Dallas) and send it straight to them. This puts you in charge of the service, not working through a middle man like an AD. Some unscrupulous AD's might charge you the RSC service fee but get it serviced locally and pocket the difference. $850 sounds about right for a GMT service if it is not covered by the warranty. Damaged caused by the owner is not covered. But this sounds like it is covered and should not cost you anything. Well maybe some shipping costs. And the RSC will give you a 2 year warranty on the service. So I'd go straight to the RSC. They can even send you a shipping kit and specific instructions on how to ship it. Make sure you follow those instructions.

GGGMT · 20 February 2022, 08:47 AM

OP, this all sounds perfectly right. With the noted exception that this should be warranty work.

Sent from my iPhone using Tapatalk

chro.nic · 20 February 2022, 10:27 AM

I think Rocket Man (post #11) is correct.

This sounds like an AD hoping you don't know your warranty rights, and they wanna charge you for the repairs.

Send directly to RSC!!

.nic

Jpccarguy · 20 February 2022, 11:09 AM

One thought is… if there’s a missing gasket/O ring, I can imagine the RSC might claim that the watch has been opened, which may mean the repair is not covered under warranty.

You never really know what’s previously been done to a watch that doesn’t come from an AD.

Hawksfan · 20 February 2022, 03:46 PM

Thanks for the replies. I am guilty of mixing term so i apologize. I brought it to C.D Peacock which has a certified Rolex tech (probably also the wrong term) and that is where the estimate is from.

I do not know when the O-ring went missing, I suspect it broke and then got stuck when I pulled the crown and it what caused the crown not to go back in.

I will call then on Tuesaday armed with the info I have...... thanks to you all.

19 February 2022, 04:25 PM	#5
28mm "TRF" Member Join Date: Nov 2020 Location: USA Posts: 1,318	You don't need the card. The watch is under warranty. You could have it repaired by an independent shop or get a price and decide. __________________ 126610LV • 16613 • 116710LN • 16710 116713 • 126710BLNR • 116520 • 16570 • 214270 • 16622 • 116400V • 124300 • 114300 * 116334 • 116519LN • 126720VTNR

19 February 2022, 04:39 PM	#6
OrangeSport "TRF" Member Join Date: Oct 2011 Real Name: Jason Location: Essex, UK Watch: 14060M Posts: 2,943	It’ll be under warranty at that age. You can call your RSC to confirm. __________________

19 February 2022, 03:39 PM	#1
Hawksfan "TRF" Member Join Date: Mar 2019 Location: Chicago Watch: GMT II Posts: 34	Broken GMT Hi all, My GMT II is about 4 years old. I bought it from a gray dealer. A few days ago, after adjusting the time, the crown would not go back in. I noticed the O-ring was missing (probably what is making it stuck in the out position). I dropped it off at a local Rolex authorized repair center. They said it needs a "full service" for $850 and $50 for a new crown. They did not give an option to simply fix the crown. They said the movement was "exposed" so it needs a full service. Does that seem right? Is there a warrantee, or is that voided when I am not the original owner (I have the original warrantee card but it is obviously not in my name)? If that is right then I can live with it. I am looking for a sanity check please.

19 February 2022, 03:49 PM	#2
Moondoggy "TRF" Member Join Date: Jan 2015 Real Name: Knackers Location: NI/Aust/USA Watch: and wait Posts: 3,299	Warranty runs with the watch not the owner.

19 February 2022, 04:07 PM	#3
alllexandru 2024 SubLV41 Pledge Member Join Date: Mar 2012 Real Name: Alex Location: Old continent Posts: 2,465	I guess your local Rolex ad knows better, you bought from greys do you have the warranty card? It is still on or ever had warranty ? Even if it is not covered by warranty it is what it is, shit happenes and needs to be fixed, play and pay

19 February 2022, 04:21 PM	#4
Mellow-Yellow "TRF" Member Join Date: Aug 2021 Location: England Posts: 4	If you have the original warranty card and it is dated less than 5 years ago then you should be covered. Unless they deem the issues to be due to misuse. You could try a different service Center/AD.

20 February 2022, 02:42 AM	#7
Hawksfan "TRF" Member Join Date: Mar 2019 Location: Chicago Watch: GMT II Posts: 34	Thanks everyone. I do have the card, I will give them a call. Not sure why the serial number didn't give them that info (age) though?

20 February 2022, 03:49 AM	#8
scottywein "TRF" Member Join Date: Feb 2018 Location: NYC Posts: 141	The warranty only covers movement issues, no? What about water pressure or a failed gasket?

20 February 2022, 08:20 AM	#11
Rocket_Man "TRF" Member Join Date: Jun 2015 Location: Houston TX Posts: 1,332	Sorry, but what Rolex Service Center did you take it to in Chicago? As far as I know there is not one. You may have taken it to a Rolex Authorized Dealer but they are not a Service Center. If you bought it 'new' from a grey dealer 4 years ago it may or may not be under warranty. An actual grey dealer like Jomashop offers their own warranty and are not covered by Rolex. But it sounds like you have the card. Assuming the card was somehow scanned when you bought it, it will be in Rolex's system. I've never gone through an AD to get a watch serviced. Call an RSC directly (like the one in Dallas) and send it straight to them. This puts you in charge of the service, not working through a middle man like an AD. Some unscrupulous AD's might charge you the RSC service fee but get it serviced locally and pocket the difference. $850 sounds about right for a GMT service if it is not covered by the warranty. Damaged caused by the owner is not covered. But this sounds like it is covered and should not cost you anything. Well maybe some shipping costs. And the RSC will give you a 2 year warranty on the service. So I'd go straight to the RSC. They can even send you a shipping kit and specific instructions on how to ship it. Make sure you follow those instructions.

20 February 2022, 08:47 AM	#12
GGGMT 2024 SubLV41 Pledge Member Join Date: Aug 2013 Location: Itinerant Watch: 79010sg Posts: 8,346	OP, this all sounds perfectly right. With the noted exception that this should be warranty work. Sent from my iPhone using Tapatalk

20 February 2022, 10:27 AM	#13
chro.nic "TRF" Member Join Date: Feb 2019 Real Name: .nic Location: Toronto Posts: 434	I think Rocket Man (post #11) is correct. This sounds like an AD hoping you don't know your warranty rights, and they wanna charge you for the repairs. Send directly to RSC!! .nic

20 February 2022, 11:09 AM	#14
Jpccarguy 2024 Pledge Member Join Date: Dec 2019 Location: In the Present Posts: 1,018	One thought is… if there’s a missing gasket/O ring, I can imagine the RSC might claim that the watch has been opened, which may mean the repair is not covered under warranty. You never really know what’s previously been done to a watch that doesn’t come from an AD.

20 February 2022, 03:46 PM	#15
Hawksfan "TRF" Member Join Date: Mar 2019 Location: Chicago Watch: GMT II Posts: 34	Thanks for the replies. I am guilty of mixing term so i apologize. I brought it to C.D Peacock which has a certified Rolex tech (probably also the wrong term) and that is where the estimate is from. I do not know when the O-ring went missing, I suspect it broke and then got stuck when I pulled the crown and it what caused the crown not to go back in. I will call then on Tuesaday armed with the info I have...... thanks to you all.

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