Rolex Service Centre fees

[opfanboy]

Hi all - I purchased an OP online, but had issues with the crown/time-keeping. I took it to an AD and they said they can post to the RSC for a £30 fee and also mentioned that if the watch wasn't purchased in the UK, I'd be liable to pay tax on it.

Is this right? I was under the impression that I wouldn't have to pay a penny to return a watch to the RSC?

And as for tax - it would fall on me to pay, despite me not being the original purchaser? (I purchased from an online Jewellery store).

[Tools]

I'm surprised that an AD would charge to send a watch in for service work, most do not. You can take or mail it in yourself or seek a qualified watchmaker.

As to tax, I understand that any import that has not had VAT paid would be liable for it, it doesn't matter where you got it from.

[Calatrava r]

In the US, RSC reimburses owners for the Registered Mail fee to send the watch to them for warranty service. Interesting, they do not re-imburse the ADs, from what I am told, for the same mailing fees.

[ZOOK]

Are you located in London? I think there is an RSC located near you. Hopefully someone near you will post more information.

[77T]

Kings Hill is the nearby RSC.
55 minutes on the M20 - enjoy the ride.

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[opfanboy]

Thanks all. I've opted to return the watch to the seller instead (a non-AD) as I suspect they knew the watch had issues keeping time but tried to palm it off anyway.

I'll just continue waiting for a black 41mm OP from the AD. I've been waiting 14 months so far, AD told me another 8-10 is likely, but I think I'll feel much happier and more secure getting it from an AD than a non-affiliated jewellery shop.