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akohclocks · 25 January 2024, 10:51 AM

I bought a 40mm YM from our local AD about 3 years ago and the thing is running about a minute slow per day and so I wanted to bring it in to get serviced under warranty. I go to find my warranty card and turns out I have the warranty card for a 37mm YM instead (I guess my fault for not double checking at the time of purchase).

So presumably I have someone in the world's warranty card and they have mine. Anyone have any experience with this / is it even possible to get the AD to get me a matching warranty card?

chris242 · 25 January 2024, 10:53 AM

Just reach out to your AD

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Bxtek · 25 January 2024, 11:37 AM

Yikes! I have never heard of this. Sounds like a true honest mistake though. Your AD should be able to contact the YM37 owner and arrange the swap. Hopefully it's just between you two clients and doesn't involve more people. Or, hopefully the YM37 didn't sell their watch and the card was already passed along with it.

996marty · 25 January 2024, 03:52 PM

Mistakes do happen in life and hopefully your AD can put this one right

hojlund · 25 January 2024, 07:06 PM

your AD will take care of it, don't worry.

THC · 25 January 2024, 07:43 PM

3 years is a long time…Many ADs are no longer, sadly.. good luck OP

nighthawk77 · 25 January 2024, 07:57 PM

Contact your AD. Hopefully they should be able to sort this out.

I’m not sure if this is still correct, but I was advised a few years ago that ADs can in fact order replacement warranty cards but this needs to be direct from Rolex and there has to be a pretty good reason. This came from an AD who noted they were waiting for Rolex to issue new warranty cards on watches they had received back where customers wanted a refund/exchange. I was advised this process usually takes a few weeks.

Good luck

brandrea · 25 January 2024, 08:22 PM

Quote:

Originally Posted by THC

3 years is a long time…Many ADs are no longer, sadly.. good luck OP

That’s where my mind went … and especially if they’re giving out incorrect warranty cards

travisb · 25 January 2024, 08:27 PM

This happened to me but luckily I caught it one day later.
I got a 124060 from an AD and noticed they had given me the warranty card for a 126610. They gave me the correct card as they still had it in their possession.
Hopefully your AD will get it sorted out.

1William · 25 January 2024, 10:18 PM

Go back to the AD and have the conversation and see what they tell you.

Mystro · 25 January 2024, 10:26 PM

I like older warranty cards that have printing on them. It’s easier to see the model and serial number..

alphadweller · 25 January 2024, 10:43 PM

Happened to me with Omega. Bought a PO at an airport Omega boutique. Arrived at my home country and noticed the difference in serial number between card and watch. Got in touch, had to send the incorrect card and wait for the correct one. Took a few weeks on their part to send it but it ended well eventually. In my case, I was lucky they still had it.

Good luck, OP.

Marcjvr · 25 January 2024, 11:36 PM

Would have been far worse if they had sold you the wrong watch. You got lucky

enjoythemusic · 26 January 2024, 12:06 AM

Easy solution, visit your AD with the timepiece

Calatrava r · 26 January 2024, 12:28 AM

Too bad they don't give the out wrong watch. Oops, I had no idea my SS Sub was a SS Daytona. LOL

KatGirl · 26 January 2024, 01:39 AM

Quote:

Originally Posted by akohclocks

I bought a 40mm YM from our local AD about 3 years ago and the thing is running about a minute slow per day and so I wanted to bring it in to get serviced under warranty. I go to find my warranty card and turns out I have the warranty card for a 37mm YM instead (I guess my fault for not double checking at the time of purchase).

So presumably I have someone in the world's warranty card and they have mine. Anyone have any experience with this / is it even possible to get the AD to get me a matching warranty card?

Sounds like a mini nightmare, to me. It’s probably going to take some doing, to straighten this out. My guess is they will have to issue you a new warranty card, backdated to day of sale, obviously. No telling where the original might be. Good luck!

Kat

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Rolex1982 · 26 January 2024, 05:08 AM

Visit your AD, explain what you think happened and see how they react.

BNA/LION · 26 January 2024, 05:18 AM

Bummer! Take your receipt and or any other documentation you have to your AD and let them know the situation. Perhaps they can look up who bought the watch that matches the card you got and at least get it back to that person and if you are Lucky they can figure out who got yours.

Humans most likely put the cards in the boxes and we all know humans are capable of making all kinds of mistakes. Good Luck To You!

ArtNouveau · 26 January 2024, 05:29 AM

I’m pretty sure Rolex does not/will not issue a new card. The RSC will know though if your watch is still under warranty, you won’t need the card.
If the AD is still around by all means go see them but I think too much time has passed for them to find the original.

yankeeromeo · 26 January 2024, 06:01 AM

A replacement/new warranty card is very very unlikely.

Im very invested please update us with the outcome

KatGirl · 26 January 2024, 07:05 AM

When they service it, perhaps they can at least provide a 2 year warranty card, similar to what they provide with a CPO watch? As I said earlier, a mini nightmare, indeed….

Kat

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painexpert · 26 January 2024, 09:56 AM

A lesson for all of us. Check the card number with your watches case or rehaut number before you leave the store.

Milkshake · 26 January 2024, 11:46 AM

I feel bad for you, that would really bother me.

25 January 2024, 10:51 AM	#1
akohclocks "TRF" Member Join Date: Jul 2016 Location: San Francisco, CA Posts: 5	AD gave me wrong warranty card I bought a 40mm YM from our local AD about 3 years ago and the thing is running about a minute slow per day and so I wanted to bring it in to get serviced under warranty. I go to find my warranty card and turns out I have the warranty card for a 37mm YM instead (I guess my fault for not double checking at the time of purchase). So presumably I have someone in the world's warranty card and they have mine. Anyone have any experience with this / is it even possible to get the AD to get me a matching warranty card?

25 January 2024, 10:26 PM	#11
Mystro 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 15,511	I like older warranty cards that have printing on them. It’s easier to see the model and serial number.. __________________

25 January 2024, 11:36 PM	#13
Marcjvr "TRF" Member Join Date: Sep 2017 Location: Southeast Watch: 214270 Posts: 2,749	Would have been far worse if they had sold you the wrong watch. You got lucky __________________ Never place your happiness on something you have or can physically acquire

26 January 2024, 12:06 AM	#14
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,180	Easy solution, visit your AD with the timepiece __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

26 January 2024, 05:18 AM	#18
BNA/LION 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,654	Bummer! Take your receipt and or any other documentation you have to your AD and let them know the situation. Perhaps they can look up who bought the watch that matches the card you got and at least get it back to that person and if you are Lucky they can figure out who got yours. Humans most likely put the cards in the boxes and we all know humans are capable of making all kinds of mistakes. Good Luck To You! __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

25 January 2024, 10:53 AM	#2
chris242 2024 SubLV41 Pledge Member Join Date: Jan 2017 Location: The Bahamas Watch: 116610lv Posts: 1,078	Just reach out to your AD Sent from my iPad using Tapatalk

25 January 2024, 11:37 AM	#3
Bxtek "TRF" Member Join Date: May 2018 Location: CA Posts: 2,636	Yikes! I have never heard of this. Sounds like a true honest mistake though. Your AD should be able to contact the YM37 owner and arrange the swap. Hopefully it's just between you two clients and doesn't involve more people. Or, hopefully the YM37 didn't sell their watch and the card was already passed along with it.

25 January 2024, 03:52 PM	#4
996marty "TRF" Member Join Date: May 2019 Location: Uk Watch: RolexGMT/Tudor7928 Posts: 4,182	Mistakes do happen in life and hopefully your AD can put this one right

25 January 2024, 07:06 PM	#5
hojlund "TRF" Member Join Date: Sep 2023 Location: london Posts: 392	your AD will take care of it, don't worry.

25 January 2024, 07:43 PM	#6
THC 2024 SubLV41 Pledge Member Join Date: Jun 2013 Real Name: Tom Location: Mandeville La Watch: 126333 Posts: 10,666	3 years is a long time…Many ADs are no longer, sadly.. good luck OP

25 January 2024, 07:57 PM	#7
nighthawk77 2024 Pledge Member Join Date: Jul 2019 Location: UK Posts: 1,153	Contact your AD. Hopefully they should be able to sort this out. I’m not sure if this is still correct, but I was advised a few years ago that ADs can in fact order replacement warranty cards but this needs to be direct from Rolex and there has to be a pretty good reason. This came from an AD who noted they were waiting for Rolex to issue new warranty cards on watches they had received back where customers wanted a refund/exchange. I was advised this process usually takes a few weeks. Good luck

25 January 2024, 08:27 PM	#9
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,489	This happened to me but luckily I caught it one day later. I got a 124060 from an AD and noticed they had given me the warranty card for a 126610. They gave me the correct card as they still had it in their possession. Hopefully your AD will get it sorted out.

25 January 2024, 10:18 PM	#10
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,776	Go back to the AD and have the conversation and see what they tell you.

25 January 2024, 10:43 PM	#12
alphadweller "TRF" Member Join Date: Nov 2019 Real Name: Vic Location: Spain Watch: SD43 Posts: 6,198	Happened to me with Omega. Bought a PO at an airport Omega boutique. Arrived at my home country and noticed the difference in serial number between card and watch. Got in touch, had to send the incorrect card and wait for the correct one. Took a few weeks on their part to send it but it ended well eventually. In my case, I was lucky they still had it. Good luck, OP.

26 January 2024, 12:28 AM	#15
Calatrava r 2024 SubLV41 Pledge Member Join Date: Mar 2017 Location: United States Watch: Rolex and Patek Posts: 11,420	Too bad they don't give the out wrong watch. Oops, I had no idea my SS Sub was a SS Daytona. LOL

26 January 2024, 05:08 AM	#17
Rolex1982 2024 Pledge Member Join Date: Aug 2020 Real Name: Ron the Stoic Location: Netherlands Watch: GMT Meteorite Posts: 1,358	Visit your AD, explain what you think happened and see how they react.

26 January 2024, 05:29 AM	#19
ArtNouveau 2024 Pledge Member Join Date: Jan 2013 Location: NWA, USA Watch: BLRO/Daytona/OP41s Posts: 5,388	I’m pretty sure Rolex does not/will not issue a new card. The RSC will know though if your watch is still under warranty, you won’t need the card. If the AD is still around by all means go see them but I think too much time has passed for them to find the original.

26 January 2024, 06:01 AM	#20
yankeeromeo 2024 Pledge Member Join Date: Feb 2007 Location: London Posts: 634	A replacement/new warranty card is very very unlikely. Im very invested please update us with the outcome

26 January 2024, 07:05 AM	#21
KatGirl 2024 SubLV41 Pledge Member Join Date: Jul 2012 Real Name: Kat Location: CA, USA Watch: 126233 Wimbledon T Posts: 7,155	When they service it, perhaps they can at least provide a 2 year warranty card, similar to what they provide with a CPO watch? As I said earlier, a mini nightmare, indeed…. Kat Sent from my iPad using Tapatalk

26 January 2024, 09:56 AM	#22
painexpert Banned Join Date: Nov 2009 Location: USA Posts: 627	A lesson for all of us. Check the card number with your watches case or rehaut number before you leave the store.

26 January 2024, 11:46 AM	#23
Milkshake Banned Join Date: Jan 2024 Location: USA Posts: 99	I feel bad for you, that would really bother me.

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