Rolex HQ has run out of Jubilee Links

[Lol-x]

Telephoned Rolex yesterday and enquired about getting 2 additional Jubilee links fitted for my GMT BLNR.

The receptionist checked the Rolex stock inventory, I was told the links were available in stock and I could come in anytime between 10am and 4pm and the links were $96 each.

So today I took a day off work and arrived at Rolex Headquarters (5 storey Rolex Building with major service centre) at 2pm.

I had to produce photo ID to get the links and surrender personal information to Rolex. The receptionist insisted on measuring my wrist with a special measuring tape and agreed that 2 links would be appropriate.

I was then told I would have to come back tomorrow to collect the watch.

After I exclaimed my surprise as it was just fitting 2 links and that I did not wish to take another day off work, I was told there was nothing Rolex could do and that if I wanted the links fitted on the same day I had to bring the watch in before 11am...OK!

I then said, when I had enquired yesterday I was told I could come in anytime and there was no mention of having to leave my GMT and pick it up the next day. Now I'm going to have to take 2 days off work. I was somewhat exasperated by this unexplained non-disclosure, but non-the-less retained my composure.

I asked to speak to the receptionist's manager.

At that stage, the receptionist must have pressed the panic button as out of no where appeared a security guard and 3 other people (total 5 people now focusing on me which was intimidating).

All of a sudden the story changed and I was told that there were no Jubilee links in stock, so I could leave or take my GMT and be notified when the links would be available.

This new version of the situation was extraordinary to say the least, but what choice did I have....none.

But my question is "Why?"