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WatchTimes · 4 April 2009, 04:49 AM

OK
As many of you know I got a 233, it was a trade and
it was running fast so I sent it in expecting them to just
fix that and suggest a total overhaul at my expense as the
warranty ends this month.

I was a little worried when I had not heard from them yet
as I sent the watch about 2 weeks ago. I asked them to
call,Email or fax me. Today in the mail I got a letter from them

First page says the suggest a complete service (oh oh I see the $ signs!!)
Next page more detail dial "spotted/stained debris)
OH OH MORE $$$

WAIT!!
At the bottom of the page in all caps

ALSO NOTE: THIS REPAIR WILL BE DONE AT NO CHARGE. THIS IS ONLY FOR YOUR REVIEW.

WOW!!
I just thought they would calibrate the time and then suggest I purchase an overhaul, I didn't even see any debris on the face

Big thumbs up for Piaget Service!!!!! (Panerai handles their service through the Piaget center in TX now)

mfer · 4 April 2009, 04:53 AM

Good news Jeremy, but how long. I've heard horror stories about waits.

Good luck.

tuisquash · 4 April 2009, 04:54 AM

that's great news!
you will receive a almost bnib watch.
it makes me more happy with panerai.

WatchTimes · 4 April 2009, 05:32 AM

Yes I am shocked
Do you think Rolex would ever replace a dial under warranty when a customer didn't even notice a problem (not likely!) nor do I think they would do a complete service free of charge (nor would I expect it)

I was told I will have the watch back as early as 2 weeks BUT could take up to 6 weeks... I am not complaining!

Its funny, I have a 090 coming right now BUT don't think I am gonna keep it....
I am debating trading up into the Flyback Chrono or an 8 day chrono BUT it frustrates me as I swore Id never buy a Chrono as I have NO use for them whatsoever!

argee1977 · 4 April 2009, 05:41 AM

Quote:

Originally Posted by JYogi

Yes I am shocked
Do you think Rolex would ever replace a dial under warranty when a customer didn't even notice a problem (not likely!) nor do I think they would do a complete service free of charge (nor would I expect it)

I was told I will have the watch back as early as 2 weeks BUT could take up to 6 weeks... I am not complaining!

Its funny, I have a 090 coming right now BUT don't think I am gonna keep it....
I am debating trading up into the Flyback Chrono or an 8 day chrono BUT it frustrates me as I swore Id never buy a Chrono as I have NO use for them whatsoever!

Don't get caught in the trap, people buy chronos and think they'll use them or like the look, but 99 times out of 100 they'll never use it and feel that the dial is too cluttered, i tend to think that any chrono i buy lasts a couple of months before i get buyers remorse and start looking at something else!

The 90 is a nice enough watch as well, but with a 233 in your watchbox i can't see it being of any use, unless of course you're wanting a day to day watch and keeping the 233 for special occasions, i'm thinking about that as well, although i'm looking at the 177, but then again i'm not 100% happy at the prices these days and might move away from Panerai and Rolex

B. Doggy · 4 April 2009, 05:43 AM

Good to hear! I was worried because I've heard stories about Panerai service. I know where I'll be sending my 190 when it eventually needs it!!

karmatp · 4 April 2009, 06:06 AM

Wow, great service. I am happy for you Jeremy.

JF23 · 4 April 2009, 08:04 AM

Great news brotha!!! You'll have a practically brand new watch coming home to ya...

argee1977 · 4 April 2009, 09:11 AM

I'm glad to hear you're getting a great job done, at least it's better than the UK service centre, knowing my luck they'd do a crapper job than usual and as an apology send me a complimentary watchwinder for my 233

Omega_Precision · 4 April 2009, 09:40 AM

Very good service on their part.

They are exceeding expectations.

JF23 · 4 April 2009, 10:44 AM

Quote:

Originally Posted by argee1977

I'm glad to hear you're getting a great job done, at least it's better than the UK service centre, knowing my luck they'd do a crapper job than usual and as an apology send me a complimentary watchwinder for my 233

Nica64 · 4 April 2009, 11:06 AM

Congrats Jeremy and big

for the Panerai service center.

TswaneNguni · 4 April 2009, 12:29 PM

I have nothing but good things to say about the local Vendome service centre.Excellent and fast service.

Trurolexer · 4 April 2009, 08:01 PM

That's a great news!!! You never ever get free in RSC.

hflee55 · 5 April 2009, 01:51 PM

fantastic news! i hope my service center in malaysia will be just as kind when i sent my 233 in next time.

mdtddd2007 · 5 April 2009, 02:23 PM

that's great news....good for you....bet you can't wait to have it back. Congrats on a beautiful piece.

louie · 29 April 2009, 03:06 AM

Jeremy, would you get another 12 months warranty after the service?

WatchTimes · 29 April 2009, 06:30 AM

Louie, I have NO clue
I guess we will see when I get it back??

Im sure if anything they fixed goes wrong in a year they
will stand behind it.

kokok24 · 7 January 2010, 06:04 PM

Quote:

Originally Posted by JYogi

OK
As many of you know I got a 233, it was a trade and
it was running fast so I sent it in expecting them to just
fix that and suggest a total overhaul at my expense as the
warranty ends this month.

I was a little worried when I had not heard from them yet
as I sent the watch about 2 weeks ago. I asked them to
call,Email or fax me. Today in the mail I got a letter from them

First page says the suggest a complete service (oh oh I see the $ signs!!)
Next page more detail dial "spotted/stained debris)
OH OH MORE $$$

WAIT!!
At the bottom of the page in all caps

ALSO NOTE: THIS REPAIR WILL BE DONE AT NO CHARGE. THIS IS ONLY FOR YOUR REVIEW.

WOW!!
I just thought they would calibrate the time and then suggest I purchase an overhaul, I didn't even see any debris on the face

Big thumbs up for Piaget Service!!!!! (Panerai handles their service through the Piaget center in TX now)

Can I ask for the address of panerai service center in malaysia? Do you know If they accept buffing service?

uscmex · 7 January 2010, 06:06 PM

Actually the service center in TX is not Piaget but a new, wholly PASC center. Clad they took care of it!

kokok24 · 7 January 2010, 06:13 PM

Quote:

Originally Posted by uscmex

Actually the service center in TX is not Piaget but a new, wholly PASC center. Clad they took care of it!

Do you know the exact location? Thank you.

brkanand · 7 January 2010, 06:17 PM

Too shocked to believe this. Good luck anyway

dannyjak · 7 January 2010, 08:01 PM

nice work!!

A1000 · 7 January 2010, 08:26 PM

Great news. It's good to hear of exemplary customer service.

4 April 2009, 04:49 AM	#1
WatchTimes 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2008 Real Name: JYogi/Jeremy Location: Metro Detroit USA Watch: It's a Rolex! Posts: 5,787	I am in SHOCK!!! Panerai Service Center report on my 233 OK As many of you know I got a 233, it was a trade and it was running fast so I sent it in expecting them to just fix that and suggest a total overhaul at my expense as the warranty ends this month. I was a little worried when I had not heard from them yet as I sent the watch about 2 weeks ago. I asked them to call,Email or fax me. Today in the mail I got a letter from them First page says the suggest a complete service (oh oh I see the $ signs!!) Next page more detail dial "spotted/stained debris) OH OH MORE $$$ WAIT!! At the bottom of the page in all caps ALSO NOTE: THIS REPAIR WILL BE DONE AT NO CHARGE. THIS IS ONLY FOR YOUR REVIEW. WOW!! I just thought they would calibrate the time and then suggest I purchase an overhaul, I didn't even see any debris on the face Big thumbs up for Piaget Service!!!!! (Panerai handles their service through the Piaget center in TX now) __________________ "You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun

4 April 2009, 04:53 AM	#2
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	Good news Jeremy, but how long. I've heard horror stories about waits. Good luck. __________________ member#3242

4 April 2009, 04:54 AM	#3
tuisquash "TRF" Member Join Date: Dec 2008 Real Name: tui Location: são paulo-brasil Watch: panerai rolex Posts: 772	that's great news! you will receive a almost bnib watch. it makes me more happy with panerai. __________________ panerai and rolex

4 April 2009, 05:32 AM	#4
WatchTimes 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2008 Real Name: JYogi/Jeremy Location: Metro Detroit USA Watch: It's a Rolex! Posts: 5,787	Yes I am shocked Do you think Rolex would ever replace a dial under warranty when a customer didn't even notice a problem (not likely!) nor do I think they would do a complete service free of charge (nor would I expect it) I was told I will have the watch back as early as 2 weeks BUT could take up to 6 weeks... I am not complaining! Its funny, I have a 090 coming right now BUT don't think I am gonna keep it.... I am debating trading up into the Flyback Chrono or an 8 day chrono BUT it frustrates me as I swore Id never buy a Chrono as I have NO use for them whatsoever! __________________ "You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun

4 April 2009, 05:43 AM	#6
B. Doggy "TRF" Member Join Date: Aug 2008 Real Name: Bryan Location: Oregon Posts: 7,399	Good to hear! I was worried because I've heard stories about Panerai service. I know where I'll be sending my 190 when it eventually needs it!! __________________ Rolex / Panerai / Omega

4 April 2009, 06:06 AM	#7
karmatp "TRF" Member Join Date: Sep 2007 Real Name: Trevor Location: Arizona Posts: 5,740	Wow, great service. I am happy for you Jeremy. __________________ My grails:

4 April 2009, 08:04 AM	#8
JF23 "TRF" Member Join Date: Dec 2006 Location: S Florida Posts: 1,899	Great news brotha!!! You'll have a practically brand new watch coming home to ya...

4 April 2009, 09:11 AM	#9
argee1977 "TRF" Member Join Date: Oct 2008 Real Name: Ryan Location: England Watch: AP ROC Posts: 1,462	I'm glad to hear you're getting a great job done, at least it's better than the UK service centre, knowing my luck they'd do a crapper job than usual and as an apology send me a complimentary watchwinder for my 233 __________________ PANERAI, MORE THAN A WATCH, LESS THAN A KITKAT

4 April 2009, 09:40 AM	#10
Omega_Precision Banned Join Date: Dec 2008 Real Name: Henry Location: CA, US Watch: ing basketball Posts: 2,977	Very good service on their part. They are exceeding expectations.

4 April 2009, 11:06 AM	#12
Nica64 "TRF" Member Join Date: Nov 2008 Location: USA Posts: 2,596	Congrats Jeremy and big for the Panerai service center. __________________ ______________________________ You can't turn back the clock. But you can wind it up again.

4 April 2009, 12:29 PM	#13
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,609	I have nothing but good things to say about the local Vendome service centre.Excellent and fast service.

4 April 2009, 08:01 PM	#14
Trurolexer Banned Join Date: Dec 2007 Location: USA Watch: 5513MaxiI+PreComex Posts: 18,421	That's a great news!!! You never ever get free in RSC.

5 April 2009, 01:51 PM	#15
hflee55 "TRF" Member Join Date: Oct 2008 Real Name: Andy Location: Kuala Lumpur, MY Watch: Me Watching You!! Posts: 3,260	fantastic news! i hope my service center in malaysia will be just as kind when i sent my 233 in next time.

5 April 2009, 02:23 PM	#16
mdtddd2007 2024 Pledge Member Join Date: Oct 2007 Location: U.S Watch: Rolex, PP, AP, GS Posts: 5,785	that's great news....good for you....bet you can't wait to have it back. Congrats on a beautiful piece.

29 April 2009, 03:06 AM	#17
louie "TRF" Member Join Date: May 2008 Real Name: Lewis Location: Earth Watch: The Beast Posts: 1,352	Jeremy, would you get another 12 months warranty after the service? __________________ " I THINK PERFECTION IS UGLY. SOMEWHERE IN THE THINGS HUMANS MAKE, I WANT TO SEE SCARS, FAILURE, DISORDER AND DISTORTION" - YOHJI YAMAMOTO

29 April 2009, 06:30 AM	#18
WatchTimes 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2008 Real Name: JYogi/Jeremy Location: Metro Detroit USA Watch: It's a Rolex! Posts: 5,787	Louie, I have NO clue I guess we will see when I get it back?? Im sure if anything they fixed goes wrong in a year they will stand behind it. __________________ "You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun

7 January 2010, 06:06 PM	#20
uscmex "TRF" Member Join Date: Jul 2008 Location: San Diego Posts: 77	Actually the service center in TX is not Piaget but a new, wholly PASC center. Clad they took care of it!

7 January 2010, 06:17 PM	#22
brkanand 2024 Pledge Member Join Date: Jul 2009 Real Name: DrK Location: India Watch: 4=YMDaytonaGMTHulk Posts: 7,052	Too shocked to believe this. Good luck anyway

7 January 2010, 08:01 PM	#23
dannyjak "TRF" Member Join Date: Nov 2009 Location: Sydney Posts: 194	nice work!!

7 January 2010, 08:26 PM	#24
A1000 "TRF" Member Join Date: Jan 2009 Real Name: Adrian Location: UK Posts: 953	Great news. It's good to hear of exemplary customer service. __________________ Rolex 16610LV (2007) PAM 312K (2009) PAM 292K (2009)

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