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gregmoeck · 9 April 2010, 03:49 AM

I have a question.

I ordered 2 new Rolex watches from an AD. One for my wife and one for myself. My wife's watch came in within 2 weeks. My watch is taking a week or more longer to arrive at the AD. Why the delay, did my wifes come from a distribution center in the US, but mine is coming in from Geneva? It just seems like 3-4 weeks for a standard Rolex is a long time. Maybe they get stuck in customs or something?

just curious

The GMT Master · 9 April 2010, 04:05 AM

Well, Rolex USA will keep a stock of watches on site - if they don't have a particular model in stock, then they'll have to wait for a shipment from Geneva

vivC · 9 April 2010, 04:35 AM

So if an AD doesn't have the Rolex you want, say one with a salmon dial, they can order it? And will they charge extra for that?

Thanks for the help, researching for my first Rolex.

GerardoG · 9 April 2010, 04:36 AM

Quote:

Originally Posted by vivC

So if an AD doesn't have the Rolex you want, say one with a salmon dial, they can order it? And will they charge extra for that?

Thanks for the help, researching for my first Rolex.

They can order anything you want and will not charge more; but you will have to wait. When I got my 118238 I had to wait 7 months (it was just released @ Basel). Also, popular models (GMT, EXPy, DJ) are usually in stock @ New York.

vivC · 9 April 2010, 04:43 AM

Thanks! I can handle the wait... it's well worth it to get the exact watch I want.

The GMT Master · 9 April 2010, 05:47 AM

I'm not sure if it's the case in the US, but the RSC here carries a stock of dials as well, and are able to do a dial change on a new watch free of charge. Should be a bit quicker than waiting to take delivery of one

Family Man · 9 April 2010, 09:10 AM

Quote:

Originally Posted by The GMT Master

I'm not sure if it's the case in the US, but the RSC here carries a stock of dials as well, and are able to do a dial change on a new watch free of charge. Should be a bit quicker than waiting to take delivery of one

Chris,

Thanks for the information once again.

I have to say it is good to have your insider knowledge available to us on this forum.

The GMT Master · 9 April 2010, 09:50 AM

Quote:

Originally Posted by Family Man

Chris,

Thanks for the information once again.

I have to say it is good to have your insider knowledge available to us on this forum.

No problem, Peter, glad I can be of assistance

9 April 2010, 03:49 AM	#1
gregmoeck "TRF" Member Join Date: Mar 2010 Location: Maui Watch: Patek Posts: 2,032	question about Rolex distribution I have a question. I ordered 2 new Rolex watches from an AD. One for my wife and one for myself. My wife's watch came in within 2 weeks. My watch is taking a week or more longer to arrive at the AD. Why the delay, did my wifes come from a distribution center in the US, but mine is coming in from Geneva? It just seems like 3-4 weeks for a standard Rolex is a long time. Maybe they get stuck in customs or something? just curious

9 April 2010, 04:05 AM	#2
The GMT Master "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: England Posts: 8,150	Well, Rolex USA will keep a stock of watches on site - if they don't have a particular model in stock, then they'll have to wait for a shipment from Geneva

9 April 2010, 04:35 AM	#3
vivC Member Join Date: Mar 2010 Real Name: Vivian Location: USA Posts: 18	So if an AD doesn't have the Rolex you want, say one with a salmon dial, they can order it? And will they charge extra for that? Thanks for the help, researching for my first Rolex.

9 April 2010, 04:43 AM	#5
vivC Member Join Date: Mar 2010 Real Name: Vivian Location: USA Posts: 18	Thanks! I can handle the wait... it's well worth it to get the exact watch I want.

9 April 2010, 05:47 AM	#6
The GMT Master "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: England Posts: 8,150	I'm not sure if it's the case in the US, but the RSC here carries a stock of dials as well, and are able to do a dial change on a new watch free of charge. Should be a bit quicker than waiting to take delivery of one

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