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imranahmed · 20 April 2010, 03:38 PM

I have always enjoyed myself being 'looked down'by various ADs in London. To be fair to them I am always in tourist attire when I visit them. I cannot possibly dress in a suit to honour them.

At Wempe, New Bond Street. There was an Indian guy Sunil Madhvani who greeted me. It was very pleasant but the impression was that I should be honoured to buy from them !! I told the guy come on and get straight. As after he prattled on on about Rolex , I gave him some info on vintage models which I have and heis attitude changed. I told him show me the sports models in their inventory. To be fair he did get some but when I mentioned a discount , I thought he would sink in the ground. Anyhow I did buy a dd for my son and later when he wheeled out the Breitling Navitimer plain with blue leather strap (the one John Travolta wears) I told him no discount or no deal. He reluctantly gave me GBP 50 but when I took out the Amex, he wanted a visa card. I said sorry. I bought these watches in 2007 and with recent price increases cannot complain ! Rolex must be told to educate their dealers in customer relations as when I worked for Exxon we were constantly told that "Customer is King".

sea-dweller · 20 April 2010, 05:28 PM

I was in London last week visiting and stopped by some AD's and pre-owned places. In a word, shocked at the prices compared to the US !

jrpb · 20 April 2010, 10:44 PM

customer service is non-existent in most places in UK wether they are AD's shoe shops or supermarkets, alot of people who work in these shops look down their nose's at people and it stinks.
I had a girl in Costa Coffee pull me on my pronuciation of the word latte a few weeks ago in front of a cue of at least 10 other people, being from London i sometimes do not pronounce my T's very clearly and it would have been quite embaressing for some people but seeing as im a bit of a scumbag (joke) i let her have it both barrells and told the shop girl to be a good little waitress and get my f'ing coffee and be quick.
this sums up how you get treated here so imagine how important the people who work in RAD's think they are.

Puffy · 20 April 2010, 11:03 PM

Agree Jon - customer services does not exist in London.

In the rest of England it's a different story, thankfully a better one.

veidtadrian · 21 April 2010, 12:28 AM

Having done my schooling in London..just wear nice shoes and speak in a "neutral accent"! The ones located nearer to The City usually offer decent service.

tkc324 · 21 April 2010, 12:47 AM

This is why i love about this forum... a chance to learn and hear others' stories about their culture and experiences.
I am sad to hear that you were not treated the right way. I think Rolex should have a system for customers to complaint about poor customer service... and appropriate punishment should be handed down.
By the way... there is NO WAY, i am buying from an AD that doesn't have respect for me... I don't care if I visited their AD in my pajamas... customer is always right.

jas55 · 21 April 2010, 12:56 AM

I saw about 5 AD's in London recently, there was small one inside Harrod's too.

learnmore60 · 21 April 2010, 12:57 AM

I was in NY during easter.. and it just made me realise how poor customer service in UK really is across all industries.. and we are just attuned to accepting it!!

Dylan Wade · 21 April 2010, 01:02 AM

Quote:

Originally Posted by jrpb

customer service is non-existent in most places in UK wether they are AD's shoe shops or supermarkets, alot of people who work in these shops look down their nose's at people and it stinks.
I had a girl in Costa Coffee pull me on my pronuciation of the word latte a few weeks ago in front of a cue of at least 10 other people, being from London i sometimes do not pronounce my T's very clearly and it would have been quite embaressing for some people but seeing as im a bit of a scumbag (joke) i let her have it both barrells and told the shop girl to be a good little waitress and get my f'ing coffee and be quick.
this sums up how you get treated here so imagine how important the people who work in RAD's think they are.

Now that's a classic response: "be a good little waitress and get my f'ing coffee and be quick." Sorry but I had to laugh at this one, I bet you wanted her to be quick indeed and watched every move she made behind the counter with your uncontaminated coffee

Dylan Wade · 21 April 2010, 01:04 AM

Quote:

Originally Posted by learnmore60

I was in NY during easter.. and it just made me realise how poor customer service in UK really is across all industries.. and we are just attuned to accepting it!!

I think there are simply many more unhappy people today.....Sad but True I fear..........

Psmith · 21 April 2010, 01:10 AM

Have to say I had good customer service in the UK a couple of years ago - London and elsewhere. But surprisingly, in Harrods watch room I found the two chaps in the small Rolex area to be rather offhand.

I remember Wempe, WOS, etc being friendly and helpful.

Cheers

Quicksilver · 21 April 2010, 01:13 AM

I have always had good experiences with London AD's - nothing to complain of.

20 April 2010, 03:38 PM	#1
imranahmed Member Join Date: Oct 2007 Real Name: Imran Location: Karachi Watch: GMT IIc Posts: 146	AD experiences in London ? I have always enjoyed myself being 'looked down'by various ADs in London. To be fair to them I am always in tourist attire when I visit them. I cannot possibly dress in a suit to honour them. At Wempe, New Bond Street. There was an Indian guy Sunil Madhvani who greeted me. It was very pleasant but the impression was that I should be honoured to buy from them !! I told the guy come on and get straight. As after he prattled on on about Rolex , I gave him some info on vintage models which I have and heis attitude changed. I told him show me the sports models in their inventory. To be fair he did get some but when I mentioned a discount , I thought he would sink in the ground. Anyhow I did buy a dd for my son and later when he wheeled out the Breitling Navitimer plain with blue leather strap (the one John Travolta wears) I told him no discount or no deal. He reluctantly gave me GBP 50 but when I took out the Amex, he wanted a visa card. I said sorry. I bought these watches in 2007 and with recent price increases cannot complain ! Rolex must be told to educate their dealers in customer relations as when I worked for Exxon we were constantly told that "Customer is King".

20 April 2010, 05:28 PM	#2
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	I was in London last week visiting and stopped by some AD's and pre-owned places. In a word, shocked at the prices compared to the US ! __________________ TRF Member #6699 (since September 2007)

20 April 2010, 10:44 PM	#3
jrpb "TRF" Member Join Date: Mar 2010 Real Name: jon Location: london Watch: White Explorer II Posts: 332	customer service is non-existent in most places in UK wether they are AD's shoe shops or supermarkets, alot of people who work in these shops look down their nose's at people and it stinks. I had a girl in Costa Coffee pull me on my pronuciation of the word latte a few weeks ago in front of a cue of at least 10 other people, being from London i sometimes do not pronounce my T's very clearly and it would have been quite embaressing for some people but seeing as im a bit of a scumbag (joke) i let her have it both barrells and told the shop girl to be a good little waitress and get my f'ing coffee and be quick. this sums up how you get treated here so imagine how important the people who work in RAD's think they are. __________________ Explorer II Polar Zenith Class Elite 18ct Marathon SAR Auto plain dial Casio G-Shock MTG 910D

20 April 2010, 11:03 PM	#4
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	Agree Jon - customer services does not exist in London. In the rest of England it's a different story, thankfully a better one. __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

21 April 2010, 12:56 AM	#7
jas55 "TRF" Member Join Date: Dec 2008 Real Name: Lach Location: Western Australia Posts: 759	I saw about 5 AD's in London recently, there was small one inside Harrod's too. __________________ Explorer 2-Polar Omega Seamaster Quartz

21 April 2010, 12:28 AM	#5
veidtadrian "TRF" Member Join Date: Apr 2010 Real Name: Ozymandias Location: BKK/NO/LDN/MPLS Watch: (2) SS DJ + SS Sub Posts: 311	Having done my schooling in London..just wear nice shoes and speak in a "neutral accent"! The ones located nearer to The City usually offer decent service.

21 April 2010, 12:47 AM	#6
tkc324 "TRF" Member Join Date: Sep 2009 Real Name: Tom Location: Chi town Watch: Daytona AP DD Sub Posts: 3,717	This is why i love about this forum... a chance to learn and hear others' stories about their culture and experiences. I am sad to hear that you were not treated the right way. I think Rolex should have a system for customers to complaint about poor customer service... and appropriate punishment should be handed down. By the way... there is NO WAY, i am buying from an AD that doesn't have respect for me... I don't care if I visited their AD in my pajamas... customer is always right.

21 April 2010, 12:57 AM	#8
learnmore60 "TRF" Member Join Date: Jun 2008 Location: UK Watch: Love the Vintage Posts: 363	I was in NY during easter.. and it just made me realise how poor customer service in UK really is across all industries.. and we are just attuned to accepting it!!

21 April 2010, 01:10 AM	#11
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Have to say I had good customer service in the UK a couple of years ago - London and elsewhere. But surprisingly, in Harrods watch room I found the two chaps in the small Rolex area to be rather offhand. I remember Wempe, WOS, etc being friendly and helpful. Cheers __________________

21 April 2010, 01:13 AM	#12
Quicksilver "TRF" Member Join Date: Jul 2008 Real Name: David Location: London+Guangzhou Watch: ing watches Posts: 2,603	I have always had good experiences with London AD's - nothing to complain of. __________________ Rolex Sea Dweller 116600, GMT Master II 16710 (Pepsi) and 116710 BLNR, Daytona 116500LN, Submariner 14060M.

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