What My AD Said.

[mjm800]

Originally Posted by PeteNYC13

I find the story almost unbelievable.

I don't blame you Pete some of these stories are far reaching and it would be better for all of us if they were not true.

I left out the best part because I thought no no one will believe me I thought I have to leave this out I'll get call a liar no one will believe it.

I am standing there asking about RSC with my hands on the counter wearing my Sub and he's asks What brand of watch do you have?

I mean really, can he not see the Rolex on my wrist and why would I be asking about RSC if I didn't have a Rolex did he think I thought I could send a Timex there?

A few weeks ago I would have believed him before I joined TRF I had no idea about RSC's I figured if your Rolex needed service you had to send it to Switzerland.

[Luv rolex]

Originally Posted by Lion

It can take up to 6-8 weeks for service here in America from an RSC. I sent my Pepsi in for service and it took 6 weeks. But I've heard in other countries it can take up to 4 months to come back from servicing. So I'm glad to hear that we have students learning how to work on a Rolex watches here in America so maybe the turn around time will decrease as students enter the work force.....

let me tell you that here in egypt RSC takes 5 days for complete service and regulation.

[ayres]

Originally Posted by mjm800

To be fair they guy I normally deal with was not there today he is very knowledgeable and always give snon BS information. I go to Ben Bridge TimeWorks.

right... i think i know of the guy you're implying... one chap there is really on top of his rolex info - he might actually be one of the managers. he wears a daytona. i've heard him speak japanese with customers, though he doesn't necessarily look japanese. he's the only one in there with whom i've talked shop.

others though i'm less certain about.

there is a young guy (forgot his name) at the rolex boutique in waikiki who really knows his stuff. and their repair person is the one who i trust the most on the island.

as for timeworks, and ben bridges in general... if you don't buy your watch from them, their service sucks!

[PeteNYC13]

Originally Posted by mjm800

I don't blame you Pete some of these stories are far reaching and it would be better for all of us if they were not true.

I left out the best part because I thought no no one will believe me I thought I have to leave this out I'll get call a liar no one will believe it.

I am standing there asking about RSC with my hands on the counter wearing my Sub and he's asks What brand of watch do you have?

I mean really, can he not see the Rolex on my wrist and why would I be asking about RSC if I didn't have a Rolex did he think I thought I could send a Timex there?

A few weeks ago I would have believed him before I joined TRF I had no idea about RSC's I figured if your Rolex needed service you had to send it to Switzerland.

__________________________________________________ _____________

I am not doubting your story, just doubting if this person has ever sold or repaired a watch before that day?

It would be interesting from a businessman's point of view to know what is going on allowing someone with zero knowledge to be the face of their company?!?!?!

-Pete

[cajerseyboy]

I love AD salesmen. Top notch.

[PeteNYC13]

Originally Posted by btcus

I love AD salesmen. Top notch.

__________________________________________________ ____________

Some are, some aren't... I don't like to paint anything with such a broad brush.

-Pete

[Art161]

Originally Posted by sakuraba

And yes, it will come with the 2 year service warranty and the suede pouch.

When did the length of the service warranty change? My Rolex warranty says Full One Year Service Warranty. This is from Giovanni at SF RSC, and is on a document from Rolex Watch U.S.A., Inc. It is dated 09/30/08.

[Chipmunk]

Are ADs smarter than a fifth grader?

[StarSovereign]

It's kind of scary an AD wouldn't know such basic information about the brand they are selling...

[sakuraba]

Originally Posted by Art161

When did the length of the service warranty change? My Rolex warranty says Full One Year Service Warranty. This is from Giovanni at SF RSC, and is on a document from Rolex Watch U.S.A., Inc. It is dated 09/30/08.

I believe it started around March this year, Art.

Here's a thread discussing the service extension to 2 years and the change to a warranty card instead of paper.

http://rolexforums.com/showthread.ph...hlight=service

Hope this helps.

[mailman]

Originally Posted by PeteNYC13

__________________________________________________ ___________
Did you talk to the watch salesperson or the security guard?
I find the story almost unbelievable.

I mean, I defend the AD's all the time that don't have a full staff of WIS that know the history of Rolex and the other ten brands they carry... but, I can't even imagine that they wouldn't know where the RSC's are?!?!?!?!

If this is true, it is indefensible!

-Pete

One long time employee of a local AD didn't even know there was an RSC in Beverly Hills when it was open. The AD has been family owned for 50+ years too.

Those that have well informed and trained employees are lucky

[buke45]

Nothing they say will surprise me anymore