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elevensheep · 15 December 2010, 09:10 PM

I bought a GMT IIc in October from a local AD. Before this, I owned a sub date.

Been very happy with the purchase, and I wore the GMT consistently. Even though I was careful, there are a few unfortunate scratches.

Yesterday, all of sudden, I noticed a tiny peck of dust inside the watch case. It bothered me a little, so I contacted my AD to inquire about potentially getting the watch serviced and the dust removed. The Rolex local service center in my area was also contacted and notified of the issue.

Today, Rolex service center gave me a call, and asked me to bring my old GMT (along with box and papers) to my AD.

So I did.

Waiting at the AD was a brand new GMT IIc. Rolex exchanged my watch for a brand new one.

Needless to say, I was IMPRESSED!

Rolex service far exceeded all my expectations.

Rolex

Frankie13 · 15 December 2010, 10:38 PM

That's awesome, I think it can't get any better. I'm a strong believer in good service.

Watch Professor · 15 December 2010, 11:09 PM

Very impressive. I wonder if the USA RSC would do the same.

YYD · 15 December 2010, 11:24 PM

Same thing happened with my GV. I took it back to the AD (also in HK) and got a brand new one. I did take it back on the same day though.

MortgageGuy · 16 December 2010, 01:21 AM

WOW

NMS75 · 16 December 2010, 02:27 AM

TOP service and two TOP watches!

Mind you I have the same two watches as you so I am slightly biased

M

rickyslam · 16 December 2010, 03:11 AM

Top notch service. It's good to know that there are companies that go above the bar to take care of their customers.

sea-dweller · 16 December 2010, 03:19 AM

That's great to hear!

JBat · 16 December 2010, 03:41 AM

Welcome to TRF.

buz-lh · 16 December 2010, 03:46 AM

That is great! I really can't imagine that happening here in the US.

elevensheep · 16 December 2010, 09:10 PM

Thanks for all the replies. Think my next watch will be a Rolex too

Cannop · 16 December 2010, 10:25 PM

Nice to hear a good service story.

15 December 2010, 09:10 PM	#1
elevensheep "TRF" Member Join Date: Jul 2009 Real Name: David Location: Australia Posts: 321	My rolex experience I bought a GMT IIc in October from a local AD. Before this, I owned a sub date. Been very happy with the purchase, and I wore the GMT consistently. Even though I was careful, there are a few unfortunate scratches. Yesterday, all of sudden, I noticed a tiny peck of dust inside the watch case. It bothered me a little, so I contacted my AD to inquire about potentially getting the watch serviced and the dust removed. The Rolex local service center in my area was also contacted and notified of the issue. Today, Rolex service center gave me a call, and asked me to bring my old GMT (along with box and papers) to my AD. So I did. Waiting at the AD was a brand new GMT IIc. Rolex exchanged my watch for a brand new one. Needless to say, I was IMPRESSED! Rolex service far exceeded all my expectations. Rolex Attached Images

16 December 2010, 01:21 AM	#5
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	WOW __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

16 December 2010, 03:19 AM	#8
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	That's great to hear! __________________ TRF Member #6699 (since September 2007)

16 December 2010, 03:46 AM	#10
buz-lh "TRF" Member Join Date: Dec 2007 Real Name: Buz Location: Atlanta Watch: Rolex Tudor Pam Posts: 5,108	That is great! I really can't imagine that happening here in the US. __________________ Buz The faster you move, the slower time passes, the longer you live. Peter Diamandis

16 December 2010, 10:25 PM	#12
Cannop "TRF" Member Join Date: Nov 2010 Real Name: Duncan Location: UK Watch: Lots Posts: 443	Nice to hear a good service story. __________________ - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - "The quality is remembered long after the price is forgotten" - Sir Henry Royce (1863 -1933) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

15 December 2010, 10:38 PM	#2
Frankie13 2024 Pledge Member Join Date: Apr 2010 Location: US Watch: 116610LV Posts: 434	That's awesome, I think it can't get any better. I'm a strong believer in good service.

15 December 2010, 11:09 PM	#3
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	Very impressive. I wonder if the USA RSC would do the same.

15 December 2010, 11:24 PM	#4
YYD "TRF" Member Join Date: Jul 2008 Location: Hong Kong Posts: 40	Same thing happened with my GV. I took it back to the AD (also in HK) and got a brand new one. I did take it back on the same day though.

16 December 2010, 02:27 AM	#6
NMS75 Member Join Date: Jul 2010 Real Name: Mark Location: United Kingdom Watch: 16610 & 116710LN Posts: 559	TOP service and two TOP watches! Mind you I have the same two watches as you so I am slightly biased M

16 December 2010, 03:11 AM	#7
rickyslam "TRF" Member Join Date: Feb 2008 Real Name: Ricky Location: City of Sin Watch: Hulk, DaytonaC, DJ Posts: 1,152	Top notch service. It's good to know that there are companies that go above the bar to take care of their customers.

16 December 2010, 03:41 AM	#9
JBat "TRF" Member Join Date: Dec 2007 Real Name: John Location: Washington Watch: 16710, 16610, DJ Posts: 7,329	Welcome to TRF.

16 December 2010, 09:10 PM	#11
elevensheep "TRF" Member Join Date: Jul 2009 Real Name: David Location: Australia Posts: 321	Thanks for all the replies. Think my next watch will be a Rolex too

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