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Z-Sub · 21 June 2011, 08:39 AM

I'm sure Rolex will get that fixed for you without cost. As others mention, human do make errors and what's important is that the error is acknowledged and corrected and lesson learned.

RJK · 21 June 2011, 09:12 AM

[QUOTE=richard.howe;2569698]OK...not to be a whiny baby....but I think I'm bugged about something else too now.

I would think they are suppose to pop off the bezel before they polish your case...it sounds like they skipped that part.

I'm sure the employee will get reprimanded or be put through remedial training, but in the end RSC will make it right and you'll get your baby back.

Cheers, Ji

Watchdog · 21 June 2011, 09:15 AM

That is almost unbelievable.

WOW!

The Joker · 21 June 2011, 09:37 AM

occam's razor, the simplest explanation is most likely the correct one - It was the twat at RSC.

The dinner bell prob went off at RSC, and he slapped it in and rushed off.

MortgageGuy · 21 June 2011, 01:22 PM

OH NO

So sorry to see/hear of this, please let us know this is resolved and how

Watch Professor · 21 June 2011, 02:04 PM

I kinda like the look. Maybe we'll see this as a new style at Basel next year.

Seriously, I'm sure that they will make good on a repair.

Jason71 · 21 June 2011, 07:39 PM

Another good reason to use Bob Ridley.

Hope you get it sorted

BeekerMuppet · 22 June 2011, 08:56 PM

So weird. I can't believe they deliberately send it back in this condition. Something is going on. Reputation is everything for Rolex so this should never happen!

MrCowboy99 · 22 June 2011, 10:32 PM

Just send it back and I'm sure they will fix it. Probably not someone fault but a faulty part.

They will correct even things out of warranty when I've dropped them off, so I'm sure they will fix this also.

z32turbo · 23 June 2011, 03:19 AM

Any resolution yet?

scottielover · 23 June 2011, 03:48 AM

What about the scratch on the bezel between 14 and 16 or is this an artifact?

Dr.B · 23 June 2011, 04:03 AM

Sad, very sad....

Golden Ellipse · 23 June 2011, 07:57 AM

I put it in the mail Monday this week (20 June) back to RSC detailing the issue. They should receive it later this week; I hope to hear something by Friday. The text of my note is below.

That scratch is actually just a bit of packing material.

-----------------------------------------------------------
-----------------------------------------------------------

RWUSA
Dallas Service Center
2651 North Harwood
Dallas, TX 75201
(214) 871-0500

Monday, 20-June, 2011

Dear Rolex Watch USA,

I just received my GMT Master II back in the mail (serial V15xxxxx, reference/invoice 21066-8828) after Rolex received it on 19-May. When I sent the watch in, it was running a little slowly and needed to be polished up.

Upon receipt of the watch, I noticed two new and serious problems with it:

1. Second hand short end is bent backwards
2. Bezel points, once nice and sharp, have all been polished away leaving dull and slippery nubs all the way around

I’ve had service performed at the Dallas RSC before with excellent results, and have always been incredibly happy with the quality and speed of the service. However, this time, I am disappointed with what my $600 has purchased. Can you please help resolve these issues soon (and call upon receipt)?

Thank you,

Rich Howe
(713) 240-5090
[email protected]

Johny · 23 June 2011, 09:09 PM

hi richard i'm sure that it will all be sorted out.

Blue Lantern · 23 June 2011, 09:53 PM

Nice job with the letter--short, to the point, and very polite. Good luck!

dethswatch · 24 June 2011, 02:48 AM

Did you send it directly to the center? What's the chance your jeweler sent it to an independent?

lortap · 24 June 2011, 02:55 AM

It is summer break for all the kids over here, maybe RSC is reducing some costs by letting the High School/Grade School kids (interns?) put all the hands back on?

Did you dare check when the date rolls over now?

ev8296 · 24 June 2011, 06:55 AM

look's like someone in quality control was sleeping and let that get by. the watchmaker should of changed the hand before returning it to you. i'm sure rsc will fix it.

ptugolf · 24 June 2011, 07:52 AM

I can't believe what I just saw.

GTS Dean · 26 June 2011, 07:40 AM

My experience with RSC Dallas has been mixed, but never anything as bad as that! I'm seriously considering future service opportunities at other Rolex facilities.

____________________________
TT OysterQuartz
SS/Black "U" Daytona
TT GMT II-C
DD OysterQuartz
Brietling Aero
Omega Speedmaster Pro

Golden Ellipse · 28 June 2011, 06:15 AM

Just got word from the service center -- they're replacing the second hand and bezel for free. No explanation on the reason for the problems; I'll reserve judgement until when I get it back, expected sometime in mid-July, but I am encouraged that they elected to replace the bezel.

Stay tuned!

757doc001 · 28 June 2011, 06:22 AM

Quote:

Originally Posted by tomchicago

this is new feature on the 3186 movement: the ability to bend time.

nice

etp095 · 22 July 2011, 04:27 AM

Quote:

Originally Posted by richard.howe

Just got word from the service center -- they're replacing the second hand and bezel for free. No explanation on the reason for the problems; I'll reserve judgement until when I get it back, expected sometime in mid-July, but I am encouraged that they elected to replace the bezel.

Stay tuned!

Glad they are going to replace the parts in question.Wish the best for your watch.

mjm800 · 22 July 2011, 04:34 AM

They better make that right...the good news is they will.

Recently I had a non-Rolex service issue my watch came back from service with a scratch on the dial.

They gave me a new dial, replaced the crystal (which had some of the anti-glare coating rubbed off which was 100% my fault as the watch sat too high in the winder and it rubbed again the glass), a new strap and deployment clasp...and they thew in a pair of cufflinks.

Basically I felt like I got a new watch!

Mr. K · 22 July 2011, 05:34 PM

collectors item?

But really, sorry to hear about your issue.

21 June 2011, 08:39 AM	#61
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	I'm sure Rolex will get that fixed for you without cost. As others mention, human do make errors and what's important is that the error is acknowledged and corrected and lesson learned. __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

21 June 2011, 01:22 PM	#65
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	OH NO So sorry to see/hear of this, please let us know this is resolved and how __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

21 June 2011, 02:04 PM	#66
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	I kinda like the look. Maybe we'll see this as a new style at Basel next year. Seriously, I'm sure that they will make good on a repair. __________________

21 June 2011, 07:39 PM	#67
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	Another good reason to use Bob Ridley. Hope you get it sorted __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

22 June 2011, 10:32 PM	#69
MrCowboy99 "TRF" Member Join Date: Mar 2008 Real Name: Mac Location: Dallas, Texas Posts: 1,367	Just send it back and I'm sure they will fix it. Probably not someone fault but a faulty part. They will correct even things out of warranty when I've dropped them off, so I'm sure they will fix this also. __________________ I do not offer or provide any Rolex investment advice or opinion regarding the nature, potential, value, suitability or profitability of any particular watch, collections of watches, transaction or investment watch collecting strategy, and you shall be fully responsible for any watch decisions you make, and such decisions will be based solely on your evaluation of your financial circumstances, watch objectives, risk tolerance, and what looks good in yoru opinion on your wrist.

21 June 2011, 09:12 AM	#62
RJK "TRF" Member Join Date: May 2011 Real Name: Rob Location: NCR Watch: Out for that tree! Posts: 285	[QUOTE=richard.howe;2569698]OK...not to be a whiny baby....but I think I'm bugged about something else too now. I would think they are suppose to pop off the bezel before they polish your case...it sounds like they skipped that part. I'm sure the employee will get reprimanded or be put through remedial training, but in the end RSC will make it right and you'll get your baby back. Cheers, Ji

21 June 2011, 09:15 AM	#63
Watchdog "TRF" Member Join Date: Feb 2009 Real Name: Junkyard Dog Location: The Doghouse Watch: I can't tell time Posts: 6,822	That is almost unbelievable. WOW!

21 June 2011, 09:37 AM	#64
The Joker "TRF" Member Join Date: Sep 2010 Location: Gotham Posts: 9,641	occam's razor, the simplest explanation is most likely the correct one - It was the twat at RSC. The dinner bell prob went off at RSC, and he slapped it in and rushed off.

22 June 2011, 08:56 PM	#68
BeekerMuppet "TRF" Member Join Date: May 2011 Real Name: Yuri Location: NL Watch: 14000M, 16570 Posts: 574	So weird. I can't believe they deliberately send it back in this condition. Something is going on. Reputation is everything for Rolex so this should never happen!

23 June 2011, 03:19 AM	#70
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	Any resolution yet? __________________ Instagram @z32turbo

23 June 2011, 03:48 AM	#71
scottielover "TRF" Member Join Date: Jul 2010 Location: Iowa Posts: 33	What about the scratch on the bezel between 14 and 16 or is this an artifact?

23 June 2011, 04:03 AM	#72
Dr.B "TRF" Member Join Date: Nov 2008 Real Name: Fernando Location: North Carolina Watch: SS White Daytona Posts: 1,944	Sad, very sad.... __________________ The real voyage of discovery consists not in seeking new lands but seeing with new eyes. —Marcel Proust

23 June 2011, 07:57 AM	#73
Golden Ellipse 2024 Pledge Member Join Date: Jul 2010 Location: Family first Posts: 652	I put it in the mail Monday this week (20 June) back to RSC detailing the issue. They should receive it later this week; I hope to hear something by Friday. The text of my note is below. That scratch is actually just a bit of packing material. ----------------------------------------------------------- ----------------------------------------------------------- RWUSA Dallas Service Center 2651 North Harwood Dallas, TX 75201 (214) 871-0500 Monday, 20-June, 2011 Dear Rolex Watch USA, I just received my GMT Master II back in the mail (serial V15xxxxx, reference/invoice 21066-8828) after Rolex received it on 19-May. When I sent the watch in, it was running a little slowly and needed to be polished up. Upon receipt of the watch, I noticed two new and serious problems with it: 1. Second hand short end is bent backwards 2. Bezel points, once nice and sharp, have all been polished away leaving dull and slippery nubs all the way around I’ve had service performed at the Dallas RSC before with excellent results, and have always been incredibly happy with the quality and speed of the service. However, this time, I am disappointed with what my $600 has purchased. Can you please help resolve these issues soon (and call upon receipt)? Thank you, Rich Howe (713) 240-5090 [email protected]

23 June 2011, 09:09 PM	#74
Johny "TRF" Member Join Date: Mar 2010 Real Name: john Location: Scotland Watch: sub 16610Lv Posts: 13,523	hi richard i'm sure that it will all be sorted out. __________________ "AFTER DARK" BAR AND NIGHT CLUB GM.

23 June 2011, 09:53 PM	#75
Blue Lantern "TRF" Member Join Date: Jul 2009 Location: Delaware Watch: Tudor 79190 Posts: 366	Nice job with the letter--short, to the point, and very polite. Good luck!

24 June 2011, 02:48 AM	#76
dethswatch "TRF" Member Join Date: Apr 2011 Location: lala land Posts: 35	Did you send it directly to the center? What's the chance your jeweler sent it to an independent?

24 June 2011, 02:55 AM	#77
lortap "TRF" Member Join Date: Jan 2011 Real Name: Mike Location: Oregon Watch: Sea Dweller Posts: 147	It is summer break for all the kids over here, maybe RSC is reducing some costs by letting the High School/Grade School kids (interns?) put all the hands back on? Did you dare check when the date rolls over now?

24 June 2011, 06:55 AM	#78
ev8296 "TRF" Member Join Date: Jan 2009 Real Name: eduardo Location: new jersey Watch: 116610LV 126600 Posts: 254	look's like someone in quality control was sleeping and let that get by. the watchmaker should of changed the hand before returning it to you. i'm sure rsc will fix it.

24 June 2011, 07:52 AM	#79
ptugolf "TRF" Member Join Date: Mar 2011 Real Name: Alan Location: Bay Area, CA Watch: SubC Date Posts: 676	I can't believe what I just saw.

26 June 2011, 07:40 AM	#80
GTS Dean "TRF" Member Join Date: Feb 2011 Location: NB, TX Watch: 3570.50 Posts: 1,016	My experience with RSC Dallas has been mixed, but never anything as bad as that! I'm seriously considering future service opportunities at other Rolex facilities. ____________________________ TT OysterQuartz SS/Black "U" Daytona TT GMT II-C DD OysterQuartz Brietling Aero Omega Speedmaster Pro

28 June 2011, 06:15 AM	#81
Golden Ellipse 2024 Pledge Member Join Date: Jul 2010 Location: Family first Posts: 652	Just got word from the service center -- they're replacing the second hand and bezel for free. No explanation on the reason for the problems; I'll reserve judgement until when I get it back, expected sometime in mid-July, but I am encouraged that they elected to replace the bezel. Stay tuned!

22 July 2011, 04:34 AM	#84
mjm800 "TRF" Member Join Date: Jul 2010 Location: USA Posts: 1,950	They better make that right...the good news is they will. Recently I had a non-Rolex service issue my watch came back from service with a scratch on the dial. They gave me a new dial, replaced the crystal (which had some of the anti-glare coating rubbed off which was 100% my fault as the watch sat too high in the winder and it rubbed again the glass), a new strap and deployment clasp...and they thew in a pair of cufflinks. Basically I felt like I got a new watch! __________________

22 July 2011, 05:34 PM	#85
Mr. K "TRF" Member Join Date: May 2005 Real Name: Mark Location: Seattle-ish Posts: 6,078	collectors item? But really, sorry to hear about your issue.

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