Warranty Question (on glass)

[Solo118]

Ive only had my watch for a month or two, But I now have a scratch on my glass. Would Rolex cover this under their 1 year plan? Its hard to notice but its very annoying since I know where it is and these sapphires are supposed to be scratch proof!

Also since im going very into detail.... I noticed on my crown no matter what I do the coronet is always faced down, Is this something I should be concerned about or is it just a fluke that it always comes crown down whenever I wind or change time?

[montecristo]

The crystal is not covered, its scratch resistant not proof. Its hard but if you nail it with a diamond or something you can scratch it easily.

Don't worry about the crown, its like that, some people might be lucky enough to get one that faces up.

[OysterDavid]

There are lots and lots of materials that will scratch a Rolex sapphire crystal...concrete and many metals will gouge if scraped or bumped against the glass. I don't think Polywatch will work on the sapphire, but who knows?

The warrenty isn't meant for self inflicted wounds. If the watch is performing poorly, then that's when the warranty comes into play.

As for the Crown...Rolex owner's for years have pondered the final turn placement of the crown points. I've owned 4 Rolex's and 4 Tudor's in my lifetime and NONE of the crown's have ever lined up in the verticle position.

Learn to live with both issues. A new crystal will cost upwards of $100 and the crown placement is dependent on the tube placement and I don't think any watch repair person has the patience required to set the tube so the individual crown lines up.

[tonelar]

So your watch only had a 1 year warranty?

You might be able to make a case that you noticed the scratch and believe that it's a defect if you purchased the watch recently. This might work if it's not that easily noticed.

I have 7 watches and only on two of them are the winding crowns remotely vertical (when screwed down). It's not something that they quality control for because of reasons David already stated.

[Solo118]

I guess ill leave it be, I just dont know why this watch is prone to so many scratches, The bracelet looks like ive been wearing it for years

[BHE]

i guess i've been lucky--the coronet on my lv faces up when screwed down.

[Alex Stylianou]

No

[Uncle-AJ]

I scratched the crystal on my TT sub when my wife caught it accidentally with her diamond ring. Fortunately it was replaced quite easily but I had to pay for it. Regarding the crown, you would be a lucky man to get one that lines up vertically, my new TT GMT's is upside down.

[padi56]

As others have said Sapphire has a lot of good points yes its hard to scratch.But quite easy to chip on edges,scratches chips only thing to do is replace it.Would cost more to have a scratch polished out, that a replacement crystal And in some ways myself prefer the acrylic type very easy to polish the odd scratch out when needed.

[dnr21]

Hi All,

I am new to this forum and i must say i have enjoy reading all information shared by all the members here.

I actually stumbled in this forum while trying to find rolex owners with a scratched crystal, as i am trying to find ways to deal with such a trauma both physically and emotionally.

My Explorer II had a scratch since i bought it from a dealer. Notice it on the day 1 but thought it will not bother me that much, as i have been collecting used watches since my 1st Heuer.

But after just 1 week of wearing it, i found that it bother me alot, perhaps because i was always scrutinizing it in the hotel(looking at my watch is something i love to do when im alone).

And i even got to the point of looking at the scratches under a 15x loupe.

Under strong lighting, the scratches are even less visible than normal lighting.

Am i also sharing the extreme compulsive behavior of Rolex owners now?

Btw, there's a few things i will like to do when i get back to my home country.

To regulate my watch movement.
To test the waterproofness.

I think the scratches will not possibly affect the waterproofness, but i think it will be a good idea to just send it in for some checks for a peace of mind.

Does anyone know whether Rolex Service Centre charge any fees for the above 2 service?


thanks and regards to all
DNR21

[padi56]

First lock loupe back in draw if not you will be always looking for any tiny scratch just wear and enjoy your watch.Rolex will not cover scratches under warranty forget about the crown,the simple answerer is some do line up some don't but its no big deal.Yes you can remove scratches from sapphire crystals.Yes believe it or not they do scratch,you will need some good quality diamond paste. I have used 3 micron to remove the main scratch going across the scratch first,it takes a fair bit of elbow grease.Just a tiny bit on a cloth like a spectacles cloth or similar.Then just a fine polish after with the quarter micron,and scratch will be gone,and good as new. Cost for the two tubes in the UK around £20 expect cheaper out of the UK.And far cheaper than a new crystal takes a bit of time,if scratch is very deep then should replace.

[Andad]

Welcome Sol.

Nice Daytona.

Scratches are a very common problem.

Hi DNR21, three posts and I am frightened to death already.

Thanks Padi. Excellent information and advice as usual.

[s7horton]

I had my scratched crystal replaced in the US, it cost me 91 dollars. According to my AD, the ONLY thing covered under the warranty is the movement.

[ohlins]

Originally Posted by s7horton

According to my AD, the ONLY thing covered under the warranty is the movement.

well this is definitely not true of cos.............

[SPACE-DWELLER]

On a Datejust I had (ref. 16234), flipped LONG ago, I discovered a tiny scratch in the sapphire crystal. I went to my AD with the DJ and he had the crystal changed for me straight away, without ANY fee.

Here is the sapphire crystal which he gave me to keep:



About the crown: NOTHING to worry about. 90 % of all Rolex watches have a winding crown where the "Coronet" does not point upwards when the crown is fully screwed in.

[s7horton]

Originally Posted by ohlins

well this is definitely not true of cos.............

Think about it for a minute though, what else can go wrong on the outside except cosmetic damage (which is not covered)

Maybe a clasp won't latch? You would notice that before you bought it from the dealer.

[watchnut]

If I'm not mistaken, that is what your homeowners insurance covers if you have it listed on a separate schedule.

[ohlins]

Originally Posted by s7horton

Think about it for a minute though, what else can go wrong on the outside except cosmetic damage (which is not covered)

Maybe a clasp won't latch? You would notice that before you bought it from the dealer.

well......the entire watch is covered against manufacturing defects.....cosmetic or functional.......

as for what else can go wrong other than the movement........i think there is enough info in the forum to suggest otherwise......

[BiG JeEzY]

It might just be me but I find the warranty card kind of funny. It first said the

entire watch is covered by the warranty like the crystal, bezel, bracelet etc.

Then it goes on to say that this warranty does not cover wear and tear like

scratches on a crystal or bezel etc. Does it sound like its contradicting itself?

Am I just misinterpreting it? Sorry if I am but I was just wondering about it.

[S2000 Driver]

Originally Posted by BiG JeEzY

It might just be me but I find the warranty card kind of funny. It first said the

entire watch is covered by the warranty like the crystal, bezel, bracelet etc.

Then it goes on to say that this warranty does not cover wear and tear like

scratches on a crystal or bezel etc. Does it sound like its contradicting itself?

Am I just misinterpreting it? Sorry if I am but I was just wondering about it.

Sounds like Rolex's marketeers wrote the intro and their lawyers wrote the conclusion.

[ohlins]

contradiction??...not at all............

for example, a new bracelet should be tight, firm and yet smooth in operation......

however, after a few years, the links might have worn down abit and the bracelet may feel kinda stretched..........that's normal wear and tear.......

[BiG JeEzY]

Originally Posted by ohlins

contradiction??...not at all............

for example, a new bracelet should be tight, firm and yet smooth in operation......

however, after a few years, the links might have worn down abit and the bracelet may feel kinda stretched..........that's normal wear and tear.......

Oh I understand...I did not define the term "wear and tear" properly. Thank you

for clearing that up!

[s7horton]

Originally Posted by ohlins

well......the entire watch is covered against manufacturing defects.....cosmetic or functional.......

as for what else can go wrong other than the movement........i think there is enough info in the forum to suggest otherwise......

Don't think I agree with that. I haven't read on this forum about people having actual warranty issues with the bracelet, or case. If it was a manufacturing defect, you would notice it (on the outside of the watch) before you walk out of the store.

[ohlins]

u didnt read enough.....