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CoachRolexRyan · 12 August 2011, 11:52 AM

Hey everyone, I had sent my new Pam to the service center in Dallas because of a faulty push button in the quick change strap system. I was a little worried to say the least because of some of the horror stories I'd heard. I had to take the plunge because it was under warranty and the only way this can be fixed is by replacing the entire case which is $$$$$. Well today I got it back and it is absolutely perfect! They replaced the case,put it through all the tests and fine tuning, and everything was covered under my warranty. Not only that, but both times I called the service center I got a very nice and helpful customer service person on the phone. It took 6 weeks which is reasonable,and in my case they actually got it to me a month earlier! Because they had to get the case shipped from Italy they had told me 10 weeks. I just wanted everyone to know so that if you ever have an issue and need to send your Pam for service you won't feel as nervous as I was. Sure my experience was as good as you can expect and I don't know if thats the norm or if having a bad experience is. All I can say is I couldn't be happier with my 320 and feel that Panerai delivered the kind of service one would EXPECT from a luxury watch line! So thank you Panerai! And thanks to all of you for helping me through this difficult situation and for all of your great advice. Good luck with all your beautiful watches and talk to you soon!!

Here's a few quick shots of her after her plastic,..I mean..metal surgery!

mfer · 12 August 2011, 12:27 PM

Glad you didn't have to pay for that. I'm telling you, that strap systems scares me!

MortgageGuy · 12 August 2011, 12:46 PM

Looking good, love the 320 and very happy to hear of a great experience

dddrees · 12 August 2011, 01:19 PM

Glad to hear it went so smoothly for you and you got your watch back so soon. Nice to know there customer service was top notch just in case I ever need it.

ocwatching · 12 August 2011, 02:25 PM

Nice to hear everything went smoothly...
did you send it thru an AD? or directly?

texex91 · 12 August 2011, 09:39 PM

Very glad to hear it all worked out. As Phil asked, did you sent it through your AD??

fc3s2k · 13 August 2011, 12:24 AM

Wow!
Dodge a bullet!!

I'm glad everything went fine.

B. Doggy · 13 August 2011, 06:12 AM

Good to hear a positive PASC experience. Sweet combo BTW!

PanosI · 13 August 2011, 06:15 AM

Glad that everything went Ok !!!!
Now enjoy

CoachRolexRyan · 13 August 2011, 09:07 AM

Quote:

Originally Posted by ocwatching

Nice to hear everything went smoothly...
did you send it thru an AD? or directly?

I sent it directly, but the online dealer I bought it from helped me through the whole process.

Christiaan · 13 August 2011, 11:32 AM

Excellent! I still feel that Panerai needs to speed up their service.

12 August 2011, 11:52 AM	#1
CoachRolexRyan "TRF" Member Join Date: Jan 2011 Real Name: Coach Location: Boston Watch: Rolex Deep Sea Posts: 1,297	UPDATE: Got my 320 back today... Hey everyone, I had sent my new Pam to the service center in Dallas because of a faulty push button in the quick change strap system. I was a little worried to say the least because of some of the horror stories I'd heard. I had to take the plunge because it was under warranty and the only way this can be fixed is by replacing the entire case which is $$$$$. Well today I got it back and it is absolutely perfect! They replaced the case,put it through all the tests and fine tuning, and everything was covered under my warranty. Not only that, but both times I called the service center I got a very nice and helpful customer service person on the phone. It took 6 weeks which is reasonable,and in my case they actually got it to me a month earlier! Because they had to get the case shipped from Italy they had told me 10 weeks. I just wanted everyone to know so that if you ever have an issue and need to send your Pam for service you won't feel as nervous as I was. Sure my experience was as good as you can expect and I don't know if thats the norm or if having a bad experience is. All I can say is I couldn't be happier with my 320 and feel that Panerai delivered the kind of service one would EXPECT from a luxury watch line! So thank you Panerai! And thanks to all of you for helping me through this difficult situation and for all of your great advice. Good luck with all your beautiful watches and talk to you soon!! Here's a few quick shots of her after her plastic,..I mean..metal surgery! Attached Images Last edited by dalip; 12 August 2011 at 09:45 PM..

12 August 2011, 12:27 PM	#2
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,724	Glad you didn't have to pay for that. I'm telling you, that strap systems scares me! __________________ member#3242

12 August 2011, 12:46 PM	#3
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Looking good, love the 320 and very happy to hear of a great experience __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

12 August 2011, 01:19 PM	#4
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Glad to hear it went so smoothly for you and you got your watch back so soon. Nice to know there customer service was top notch just in case I ever need it. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

12 August 2011, 02:25 PM	#5
ocwatching "TRF" Member Join Date: Jan 2009 Real Name: Phil Location: CA Posts: 5,374	Nice to hear everything went smoothly... did you send it thru an AD? or directly? __________________ too much into watches...

12 August 2011, 09:39 PM	#6
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	Very glad to hear it all worked out. As Phil asked, did you sent it through your AD??

13 August 2011, 12:24 AM	#7
fc3s2k "TRF" Member Join Date: Jul 2009 Real Name: Barry Location: california Watch: OFFICINE PANERAI Posts: 1,289	Wow! Dodge a bullet!! I'm glad everything went fine. __________________

13 August 2011, 06:12 AM	#8
B. Doggy "TRF" Member Join Date: Aug 2008 Real Name: Bryan Location: Oregon Posts: 7,399	Good to hear a positive PASC experience. Sweet combo BTW! __________________ Rolex / Panerai / Omega

13 August 2011, 06:15 AM	#9
PanosI 2024 Pledge Member Join Date: May 2008 Real Name: Panos Location: Athens, Greece Watch: 16710 Posts: 8,704	Glad that everything went Ok !!!! Now enjoy

13 August 2011, 11:32 AM	#11
Christiaan "TRF" Member Join Date: Jul 2009 Real Name: Christiaan Location: Fort Mill, SC Watch: 67' Breitling Navi Posts: 1,617	Excellent! I still feel that Panerai needs to speed up their service. __________________ "Give me the luxuries of life and I will willingly do without the necessities" Frank Lloyd Wright. "For once you have tasted flight you will walk the earth with your eyes turned skyward. For there you have been and there you will long to return." DaVinci

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