Sub-C bezel lining up. fixed!!!

[Time2time]

Was very impressed with Rolex (UK) London St.James's Square.

My bezel on my 1 year old Sub-c didn't line up 100%, triangle just off 12 o'clock. Tried to ignore it and know one else noticed but it bugged me.
So popped in to Rolex's London HQ, showed them and they did it in 10 mins in their service dept. VERY impressed with their service.

Basically the ceraminc insert wasn't lined up true so it was just taken out and lined up better.

Anyone with a problem who's within travelling distance go and see them. Very friendly and attentive.

[gwalker]

Glad it was such an easy fix. That would bug me too but my bezel is always turned to something other than 12 anyway.

[tomallen]

Of all the Subs and GMTs I own or have owned I never had one where the bezel lined up perfectly at 12:00.

[Atomant]

I wonder if it would be as easily fixed as like a 16610 bezel.

[padi56]

Originally Posted by gwalker

Glad it was such an easy fix. That would bug me too but my bezel is always turned to something other than 12 anyway.

You actually turn the bezel and use it at it supposed too.

Originally Posted by tomallen

Of all the Subs and GMTs I own or have owned I never had one where the bezel lined up perfectly at 12:00.

Well the line up within a cats whisker to the 12O'Clock position is purely a slight cosmetic thing.And bares no real function to the watch as with watches like the sub you line the bezel up to where ever the minute hand is on the dial.Yes folks the bezel does move and in most cases its not supposed to be left permanently lined up within a cat whisker of the 12O'Clock triangle.

[Dob]

Originally Posted by padi56

You actually turn the bezel and use it at it supposed too.


Well the line up within a cats whisker to the 12O'Clock position is purely a slight cosmetic thing.And bares no real function to the watch as with watches like the sub you line the bezel up to where ever the minute hand is on the dial.Yes folks the bezel does move and in most cases its not supposed to be left permanently lined up within a cat whisker of the 12O'Clock triangle.

Yes, it is a "cosmetic" thing that does not harm performance of the watch for its function but when you spend thousands of dollars on a watch - you have an expectation of a little QC. I don't think having the bezel properly line up is very much to ask for.

If you bought a new car and the alignment of the door in the frame was off - leaving a gap where there should not be one - even though the door still opened and closed fine - would your response be, "it's just a door and you only use it to get in and out of the car." ? I guess we just disagree on this point.

[masterserg]

Originally Posted by Dob

Yes, it is a "cosmetic" thing that does not harm performance of the watch for its function but when you spend thousands of dollars on a watch - you have an expectation of a little QC. I don't think having the bezel properly line up is very much to ask for.

If you bought a new car and the alignment of the door in the frame was off - leaving a gap where there should not be one - even though the door still opened and closed fine - would your response be, "it's just a door and you only use it to get in and out of the car." ? I guess we just disagree on this point.

Couldn't agree more.

[tifosi]

Originally Posted by masterserg

Couldn't agree more.

I agree as well. These things bug me, too.

[Christian B]

Originally Posted by tifosi

I agree as well. These things bug me, too.

+1

[Dob]

Originally Posted by tifosi

I agree as well. These things bug me, too.

I don't let lay awake at night obsessing over them but I have never understood the point of view of those who seem to justify crappy quality control by saying that spotty lume, misaligned bezels, etc are just cosmetic and don't impact the function of the watch.

If we did not care about the overall appearance and the level of fit and finish of our watches, we'd likely sport a quartz Timex or Casio - both of which would likely be more "functional".

Rolex needs to pay more attention to these things. Bottom-line. And that, my friends, is a FACT :)

[buke45]

Great to hear!!

[cupm]

i agree its a luxury watch i believe !!

[Darlinboy]

If the bezel being a bit off bothers you that much, just scratch or ding the watch. A smart rap against a rock will work nicely.

I promise you won't notice the bezel position being a bit off after that!

[dddrees]

As long as you are happy and it sounds like you are, that is all that matters.

[bondtoys]

If we wouldn't care about these little details, we could buy a fake.

Seriously, Rolex charges a bunch of money and claim to give the best possible quality, what's so bad to keep them up on this?

btw, I find the car door comparison spot on!

[tomallen]

Originally Posted by padi56

You actually turn the bezel and use it at it supposed too.


Well the line up within a cats whisker to the 12O'Clock position is purely a slight cosmetic thing.And bares no real function to the watch as with watches like the sub you line the bezel up to where ever the minute hand is on the dial.Yes folks the bezel does move and in most cases its not supposed to be left permanently lined up within a cat whisker of the 12O'Clock triangle.

I wasn't whining or complaining, I just made a statement. It doesn't bother me. I just never saw a triangle line up perfectly a 12:00.

[Puffy]

Agee st James's will do everything to help you !!!

[Time2time]

Originally Posted by Dob

Yes, it is a "cosmetic" thing that does not harm performance of the watch for its function but when you spend thousands of dollars on a watch - you have an expectation of a little QC. I don't think having the bezel properly line up is very much to ask for.

If you bought a new car and the alignment of the door in the frame was off - leaving a gap where there should not be one - even though the door still opened and closed fine - would your response be, "it's just a door and you only use it to get in and out of the car." ? I guess we just disagree on this point.

X2

[Time2time]

As I say, I know it isn't the end of the world but I paid a lot for quality and knew St.James's would help.

It's now not bugging me so i'm happy!!

Padi, sounds like your'e an easily pleased customer

I'm taking my watches there when the services are due. No waiting months sending it to Kent!!

[texex91]

That's amazing that you could just 'pop into' the Rolex HQ and they fixed it while you waited. Don't think that would happen here in US.

[brady]

Originally Posted by padi56

You actually turn the bezel and use it at it supposed too.


Well the line up within a cats whisker to the 12O'Clock position is purely a slight cosmetic thing.And bares no real function to the watch as with watches like the sub you line the bezel up to where ever the minute hand is on the dial.Yes folks the bezel does move and in most cases its not supposed to be left permanently lined up within a cat whisker of the 12O'Clock triangle.

Posts like this always crack me up. Wow yes, the bezel does move. So what if someone never uses theirs? Or if when they are done, they return the bezel to it's proper 12 o'clock spot? Your post brought absolutely no value to this thread other than to promote those who "use" their bezel and try to call out people who don't.

[Time2time]

Originally Posted by texex91

That's amazing that you could just 'pop into' the Rolex HQ and they fixed it while you waited. Don't think that would happen here in US.

It's the U.K HQ. They have a service desk in reception and if they're not too busy they'll do it there and then. If they can't they'll keep it and its ready in a few days depending on the problem of course. If you go via an A.D they'll send it to a huge service centre in the south of England and it could take weeks.

So yeah, very lucky if you live in/near London.

[TSW]

Great to hear that they sorted it out while waiting!