ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

slashd0t · 2 September 2011, 05:26 AM

As posted yesterday, I mentioned that I purchased a GMT-IIc from a local TRF'r.. I received it yesterday (beautiful) and today brought it in my a local AD here in Edmonton to check out. (Swedish Jewellers).

I actually took the watch to SJ to have a water resistance check done on it.. Any used watch, I usually do this as I want to make sure if I hop in the pool I'm not going to destroy my watch

Today I decided to take it to SJ instead of my regular watchmaker as they are a Rolex AD and have a certified Rolex watchmaker on staff. It should be noted that I've only every purchased 1 watch from this dealer (2 years ago) and it was a Hamilton.

When I approached I asked the very friendly staff how much it would cost to have a watch waterproof tested and they responded $80. They said it would take about 30-45 mins. I agreed, took off my GMT and they look at it puzzled and asked how long I had it. I responded "24hrs". He then asked "why are you testing it?" I responded "It was pre-owned and I want to just make sure as to not flood the watch when I hop in the pool". He said np, come back in an hr..

An hour later I showed up and he said "Your watch sir was purchased 3 years ago from an AD in New York. It is absolutely in amazing condition and you really lucked out with this beautiful piece as even we are having a hard time getting them to sell right now".

I was surprised they went through the extra effort to find out the history of the watch, but, further to that, when I went to pull out my credit card I was told "Don't worry, it's on us, you have a beautiful watch".

I've been in SJ quite a few times and every time has been an excellent experience. They are NEVER pushy and always extremely knowledgable. I then mentioned to them that this was my first Rolex, but, when I'm ready to buy another one new, this is the place I'm purchasing it from.

All AD's take note.. THIS IS HOW YOU EARN LIFELONG CUSTOMERS!

I know SJ has a great reputation in this city.. They could have easily just made a quick $80 off of an unknown from off the street, but, no, they were smart in making a tiny investment in a potential long term customer.

I wish all AD's were this fantastic!

mjclark32 · 2 September 2011, 05:32 AM

Nice.
Now in the future would you consider looking/buying a Rolex there?

thewatchguy93 · 2 September 2011, 05:33 AM

That sounds great!

There are many good AD's alike the one you just mensioned

slashd0t · 2 September 2011, 05:33 AM

Quote:

Originally Posted by mjclark32

Nice.
Now in the future would you consider looking/buying a Rolex there?

Yeah hands down. They have earned a customer for life. This will be the place I go to for any AD purchase or wife jewellery purchase just based on this simple gesture.

They are all WIN in my books!

mtrunner · 2 September 2011, 05:35 AM

Extremely nice AD. I really wish more ADs were like this and if they were they would build up a much bigger customer base!

Numismatist · 2 September 2011, 05:39 AM

This is a tough call for me personally. Of course, I appreciate the efforts they made and it's wonderful to have experiences like that; however, if I had to PAY for that experience, I'd pass. Meaning, if I can get the same watch for $500 less I'd go gray, $50 less I'd probably go to the AD - somewhere between $50 and $500 is the price I'm willing to pay for that experience.

It is nice to hear of places like this - I have one like this in Bath, Maine and another in St. Thomas, USVI.

tomallen · 2 September 2011, 07:26 AM

I would think they did a back ground check to make sure it wasn't reported stolen. I just bought this watch from a guy, will you check it out, will raise a flag. SOP check the serial number with Rolex. A very thorough and professional AD, everybody is happy.

Lanfor · 2 September 2011, 07:30 AM

I'm hearing more and more stories about great ADs, which is really good to hear

dddrees · 2 September 2011, 07:35 AM

Fantastic, always nice to recieve such great treatment.

B. Doggy · 2 September 2011, 07:36 AM

That's how they all should be IMHO.

ManUtd · 2 September 2011, 07:54 AM

Great customer service is always nice to hear. I wish there were more AD's like that. However, if I was in that same situation I gotta be honest. I can't promise to do all my future purchases there if the price difference is very significant (ex. in the order of at least several hundred $) when comparing that AD's prices vs. other sources.

Wrist Candy · 2 September 2011, 07:59 AM

SJ does get good press. Their name always comes up when anyone is looking for a watch in Edmonton or surrounding area.

The other local Edmonton dealer does not receive anywhere near the amount of praise.

MAWhite · 2 September 2011, 08:20 AM

Great story.
It seems that today people have no idea of the true $$ value of "good will". Nice to hear about an AD who looks past today.

In my city we have two Rolex AD's. A few years ago I spent $14k on two watches in one week with AD #1 who then told me I wasn't a good customer because I'd never bought any stones/diamonds from him and I was too knowledgeable about watch pricing and discounts.

AD #2 put my name on the list for the green sub before he'd even heard of it and called me several months later when one came in to purchase.

Care to guess which AD I shop at and which AD I buy from?
Or which one I just ordered a new 116528 PN from two days ago?

Good or bad; attitude means alot!
Best,
Mike

mrbill2mrbill2 · 2 September 2011, 09:05 AM

When did AD #1 say you were not a good customer?

NBB · 2 September 2011, 09:11 AM

Quote:

Originally Posted by Lanfor

I'm hearing more and more stories about great ADs, which is really good to hear

We have some really great Jewellry stores and watch boutiques in the UK. Why by from some bloke off the street only to find he's gone within a year or two selling the latest shampoo to someone else.

Jinder · 2 September 2011, 09:13 AM

That is a great AD, little things like that really go a long way.

mjclark32 · 2 September 2011, 09:26 AM

Quote:

Originally Posted by slashd0t

Yeah hands down. They have earned a customer for life. This will be the place I go to for any AD purchase or wife jewellery purchase just based on this simple gesture.

They are all WIN in my books!

MAWhite · 2 September 2011, 11:22 AM

A few months after I had already dropped $14k in his store and asked for a discount on the next purchase. Needless to say there was not a third purchase!
Mike

sleddog · 2 September 2011, 11:50 AM

Good to hear you were happy with the service at Swedish.....and I have to say, I'm not surprised~!!~
Having known the AD for many years now, it's always a treat to stop in and say hi from time to time!

Just a heads up however, and not to put a downer on the story, SJ always refers to the Rolex data base before issuing any work orders for an incoming watch if not sold directly by themselves!
It's smart business to do so..

2 September 2011, 05:33 AM	#3
thewatchguy93 "TRF" Member Join Date: Dec 2010 Real Name: thewatchguy Location: UK Watch: me buy gold.. Posts: 7,441	That sounds great! There are many good AD's alike the one you just mensioned __________________ Instagram.. @thewatchguy www.thewatchguyofficial.co.uk Got a GREEN Submariner 116610LV.. Visit the official thread here! http://www.rolexforums.com/showthread.php?t=179580 Don't forget to visit the Rolex & Attire thread too! http://www.rolexforums.com/showthread.php?t=215077

2 September 2011, 05:39 AM	#6
Numismatist "TRF" Member Join Date: Nov 2007 Real Name: Chris Location: Camden ME & STT Watch: 116600 Posts: 6,350	This is a tough call for me personally. Of course, I appreciate the efforts they made and it's wonderful to have experiences like that; however, if I had to PAY for that experience, I'd pass. Meaning, if I can get the same watch for $500 less I'd go gray, $50 less I'd probably go to the AD - somewhere between $50 and $500 is the price I'm willing to pay for that experience. It is nice to hear of places like this - I have one like this in Bath, Maine and another in St. Thomas, USVI. __________________ Rolex 116600 Sea-dweller Montblanc Solitaire Doué Black & White Legrand FP Montblanc Solitaire Doué Black & White RB Montblanc Meisterstück Diamond Mozart BP Montblanc Meisterstück Mozart BP

2 September 2011, 07:26 AM	#7
tomallen 2024 SubLV41 Pledge Member Join Date: Apr 2010 Real Name: Tom Location: Connecticut Watch: Rolex SubC,GMTIIC Posts: 966	I would think they did a back ground check to make sure it wasn't reported stolen. I just bought this watch from a guy, will you check it out, will raise a flag. SOP check the serial number with Rolex. A very thorough and professional AD, everybody is happy. __________________ Unless you are the lead dog the scenery never changes

2 September 2011, 07:30 AM	#8
Lanfor "TRF" Member Join Date: Jun 2011 Real Name: Matt Location: London Watch: Submariner-16610LV Posts: 1,798	I'm hearing more and more stories about great ADs, which is really good to hear __________________ Rolex Submariner - 16610LV

2 September 2011, 07:35 AM	#9
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Fantastic, always nice to recieve such great treatment. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

2 September 2011, 05:26 AM	#1
slashd0t "TRF" Member Join Date: Jul 2011 Real Name: Jamie Location: Edmonton, AB Watch: This & That Posts: 771	I wish all AD's were like this....... As posted yesterday, I mentioned that I purchased a GMT-IIc from a local TRF'r.. I received it yesterday (beautiful) and today brought it in my a local AD here in Edmonton to check out. (Swedish Jewellers). I actually took the watch to SJ to have a water resistance check done on it.. Any used watch, I usually do this as I want to make sure if I hop in the pool I'm not going to destroy my watch Today I decided to take it to SJ instead of my regular watchmaker as they are a Rolex AD and have a certified Rolex watchmaker on staff. It should be noted that I've only every purchased 1 watch from this dealer (2 years ago) and it was a Hamilton. When I approached I asked the very friendly staff how much it would cost to have a watch waterproof tested and they responded $80. They said it would take about 30-45 mins. I agreed, took off my GMT and they look at it puzzled and asked how long I had it. I responded "24hrs". He then asked "why are you testing it?" I responded "It was pre-owned and I want to just make sure as to not flood the watch when I hop in the pool". He said np, come back in an hr.. An hour later I showed up and he said "Your watch sir was purchased 3 years ago from an AD in New York. It is absolutely in amazing condition and you really lucked out with this beautiful piece as even we are having a hard time getting them to sell right now". I was surprised they went through the extra effort to find out the history of the watch, but, further to that, when I went to pull out my credit card I was told "Don't worry, it's on us, you have a beautiful watch". I've been in SJ quite a few times and every time has been an excellent experience. They are NEVER pushy and always extremely knowledgable. I then mentioned to them that this was my first Rolex, but, when I'm ready to buy another one new, this is the place I'm purchasing it from. All AD's take note.. THIS IS HOW YOU EARN LIFELONG CUSTOMERS! I know SJ has a great reputation in this city.. They could have easily just made a quick $80 off of an unknown from off the street, but, no, they were smart in making a tiny investment in a potential long term customer. I wish all AD's were this fantastic!

2 September 2011, 05:32 AM	#2
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Nice. Now in the future would you consider looking/buying a Rolex there? __________________ Last edited by mjclark32; 2 September 2011 at 05:32 AM.. Reason: edit

2 September 2011, 05:35 AM	#5
mtrunner 2024 SubLV41 Pledge Member Join Date: Jan 2008 Real Name: Gary Location: Bozeman, MT Watch: 126508 Paul Newman Posts: 7,835	Extremely nice AD. I really wish more ADs were like this and if they were they would build up a much bigger customer base!

2 September 2011, 07:36 AM	#10
B. Doggy "TRF" Member Join Date: Aug 2008 Real Name: Bryan Location: Oregon Posts: 7,399	That's how they all should be IMHO. __________________ Rolex / Panerai / Omega

2 September 2011, 07:54 AM	#11
ManUtd "TRF" Member Join Date: Jun 2011 Real Name: Eric Location: SF Bay Area Posts: 1,613	Great customer service is always nice to hear. I wish there were more AD's like that. However, if I was in that same situation I gotta be honest. I can't promise to do all my future purchases there if the price difference is very significant (ex. in the order of at least several hundred $) when comparing that AD's prices vs. other sources. __________________ 116520 116610LN 126334 126600 PAM986

2 September 2011, 07:59 AM	#12
Wrist Candy Member Join Date: Oct 2010 Location: Canada Posts: 329	SJ does get good press. Their name always comes up when anyone is looking for a watch in Edmonton or surrounding area. The other local Edmonton dealer does not receive anywhere near the amount of praise.

2 September 2011, 08:20 AM	#13
MAWhite Banned Join Date: Feb 2009 Real Name: Mike Location: St. Louis Watch: Never Just One! Posts: 308	Great story. It seems that today people have no idea of the true $$ value of "good will". Nice to hear about an AD who looks past today. In my city we have two Rolex AD's. A few years ago I spent $14k on two watches in one week with AD #1 who then told me I wasn't a good customer because I'd never bought any stones/diamonds from him and I was too knowledgeable about watch pricing and discounts. AD #2 put my name on the list for the green sub before he'd even heard of it and called me several months later when one came in to purchase. Care to guess which AD I shop at and which AD I buy from? Or which one I just ordered a new 116528 PN from two days ago? Good or bad; attitude means alot! Best, Mike

2 September 2011, 09:05 AM	#14
mrbill2mrbill2 "TRF" Member Join Date: Nov 2010 Real Name: Mr. Bill Location: South Florida Watch: 16610 Posts: 6,148	When did AD #1 say you were not a good customer? __________________ Card Carrying Member of the Global Association of the Retro-Grouch-Curmudgeons - ID # 13

2 September 2011, 09:13 AM	#16
Jinder Banned Join Date: Sep 2010 Real Name: Jinder Location: Ontario Watch: 116713 Posts: 601	That is a great AD, little things like that really go a long way.

2 September 2011, 11:22 AM	#18
MAWhite Banned Join Date: Feb 2009 Real Name: Mike Location: St. Louis Watch: Never Just One! Posts: 308	A few months after I had already dropped $14k in his store and asked for a discount on the next purchase. Needless to say there was not a third purchase! Mike

2 September 2011, 11:50 AM	#19
sleddog TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2007 Real Name: Rob Location: Nearby. Posts: 24,931	Good to hear you were happy with the service at Swedish.....and I have to say, I'm not surprised~!!~ Having known the AD for many years now, it's always a treat to stop in and say hi from time to time! Just a heads up however, and not to put a downer on the story, SJ always refers to the Rolex data base before issuing any work orders for an incoming watch if not sold directly by themselves! It's smart business to do so.. __________________ He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member..

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)