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Mickey® · 22 December 2011, 03:01 AM

If you send watch head only into RSC and don't send a bracelet will the charge be cheaper or do they still charge the same?

I'm thinking that on the invoice the polishing of bracelet isn't a itemized charge and/or it's included in price so they probably don't discount???

Also, The GMTII I bough has a nice jubilee bracelet in my opinion for it almost being 20 years old but I'm confident Rolex would be appalled!

What do they do about bracelets that "they think" are no longer "good"? I think I remember seeing a post where Rolex literally MADE someone buy a clasp or something. Almost against the person's will?

Sounds weird but...Will they do return my bracelet? I know they will try to pressure me to buy another but what if I don't want to? Thus my original question about not even sending it to them....

Hope this ramble made sense!!!

Riseman Weather · 22 December 2011, 03:03 AM

Sorry, I can't answer your question, but nice watch. The gold infused ceramic bezel is cool.

smallcandle · 22 December 2011, 03:07 AM

These sounds like excellent questions for RSC themselves...

Mr. Greene · 22 December 2011, 03:18 AM

when I sent a watch in and the band was cracked they pressured me to replace it which I was going to do anyway. I think they will pessure you to buy a new one if one is not sent in on the watch or if it is broken. but they cant make you buy a replacement one.

Tools · 22 December 2011, 03:18 AM

They don't pressure you for anything !!!

If you send in the head only, that's all they will service, but they will not discount the price..

They will not force you to buy a clasp.. If the bracelet is considered non-serviceable, they will tell you.. but you don't have to buy a new one, nor do they ever confiscate yours.. they will sell you one on trade-in only though..

If the bracelet is considered "non-serviceable", they will not reattach it to the watch..

Mickey® · 22 December 2011, 03:21 AM

Quote:

Originally Posted by Riseman Weather

Sorry, I can't answer your question, but nice watch. The gold infused ceramic bezel is cool.

Quote:

Originally Posted by Mr. Greene

when I sent a watch in and the band was cracked they pressured me to replace it which I was going to do anyway. I think they will pessure you to buy a new one if one is not sent in on the watch or if it is broken. but they cant make you buy a replacement one.

Quote:

Originally Posted by Tools

They don't pressure you for anything !!!

If you send in the head only, that's all they will service, but they will not discount the price..

They will not forced you to buy a clasp.. If the bracelet is considered non-serviceable, they will tell you.. but you don't have to buy a new one, nor do they ever confiscate yours.. they will sell you one on trade-in only though..

If the bracelet is considered "non-serviceable", they will not reattach it to the watch..

Thank You Gentlemen.

Mickey® · 22 December 2011, 03:22 AM

Quote:

Originally Posted by smallcandle

These sounds like excellent questions for RSC themselves...

Probably 90% of our posts could be answered by Rolex...but where's the fun in that!???

kkwn98 · 22 December 2011, 04:18 AM

Quote:

Originally Posted by Riseman Weather

Sorry, I can't answer your question, but nice watch. The gold infused ceramic bezel is cool.

That is not a ceramic bezel.

Mickey® · 22 December 2011, 04:21 AM

Quote:

Originally Posted by kkwn98

That is not a ceramic bezel.

How do you know????

Yeah didn't see he said ceramic...it's the better classic version!!!

smallcandle · 22 December 2011, 06:41 AM

Quote:

Originally Posted by Mickey®

Probably 90% of our posts could be answered by Rolex...but where's the fun in that!???

And how would members inflate their post counts? I'm still waiting for someone to take the advice of forum members and use it against Rolex when they do what pleases them. What are you going to say, "But people I've never met over on TRF said you'd do ......."?

Mickey® · 22 December 2011, 07:18 AM

Quote:

Originally Posted by smallcandle

And how would members inflate their post counts? I'm still waiting for someone to take the advice of forum members and use it against Rolex when they do what pleases them. What are you going to say, "But people I've never met over on TRF said you'd do ......."?

I've ready that 5 times and I am not sure what to reply!

I would obviously not tell Rolex what TRF members said...as I know they wouldn't care! I'd just like to hear what TRF members thoughts were because I value them.

TSW · 22 December 2011, 07:44 AM

No discount on it, And the will give you a option on the cost estimate on a new bracelet.

smallcandle · 22 December 2011, 08:44 AM

Quote:

Originally Posted by Mickey®

I've ready that 5 times and I am not sure what to reply!

I would obviously not tell Rolex what TRF members said...as I know they wouldn't care! I'd just like to hear what TRF members thoughts were because I value them.

Well I gave you MY thoughts. What, you don't value them?

Alcan · 22 December 2011, 08:45 AM

Of the several watches I've sent to the Toronto RSC, each has generated an estimate of required and recommended services. If everything on the required list is done, they'll service the watch and guarantee it. If the customer balks at any of the required items, they wont service it.

Recommended services such as a bezel insert, a sapphire crystal with a minor edge chip, etc, that won't affect the integrity of the watch, you can pass on and they'll still service it.

Mickey® · 22 December 2011, 08:47 AM

Quote:

Originally Posted by smallcandle

Well I gave you MY thoughts. What, you don't value them?

matt4hand · 22 December 2011, 08:57 AM

Quote:

Originally Posted by Mickey®

How do you know????

Yeah didn't see he said ceramic...it's the better classic version!!!

blackreplica · 22 December 2011, 11:02 AM

I don't think they can force you to change the bracelet but they may refuse to work on the watch if the bracelet is unservicable and you refuse to change it.

Mickey® · 22 December 2011, 11:04 AM

Quote:

Originally Posted by blackreplica

I don't think they can force you to change the bracelet but they may refuse to work on the watch if the bracelet is unservicable and you refuse to change it.

So that's interesting and kind of what I had heard others talk about...
You've heard of them not working on a watch head because the bracelet is un-serviceable and someone refuses to change it?

Freelance · 23 December 2011, 05:25 AM

Advice would be to pick up the phone, and/or ask one the larger AD's with on staff Rolex trained watch smiths that would know the policy.

DJ Hawaii · 23 December 2011, 05:53 AM

Quote:

Originally Posted by blackreplica

I don't think they can force you to change the bracelet but they may refuse to work on the watch if the bracelet is unservicable and you refuse to change it.

So why do these RSC's think they own the watch? Seems the customer is doing them a favor for having them service their Rolex, not the other way around.

Mickey® · 23 December 2011, 06:31 AM

Quote:

Originally Posted by Freelance

Advice would be to pick up the phone, and/or ask one the larger AD's with on staff Rolex trained watch smiths that would know the policy.

Agreed. Let's just close down the forum. NO reason to ask any questions to fellow TRF members. Just call Rolex.

mrbill2mrbill2 · 23 December 2011, 07:49 AM

Quote:

Originally Posted by blackreplica

I don't think they can force you to change the bracelet but they may refuse to work on the watch if the bracelet is unservicable and you refuse to change it.

Exactly! If you think the bracelet is questionable send in the head. Don't expect a discount.

Freelance · 23 December 2011, 01:04 PM

Quote:

Originally Posted by Mickey®

Agreed. Let's just close down the forum. NO reason to ask any questions to fellow TRF members. Just call Rolex.

Well, when you can't get a straight or accurate answer, might as well go to the source. My AD has an onsite watchsmith well versed in RSC policy.

Rolex WILL take your money, the bracelet is probably irrelevant.

slawnyc · 23 December 2011, 01:13 PM

Since we're on the subject... I have a question regarding service. I have a white gold Daytona that I've been using as a everyday beater for a year. Needless to say this watch has endured it's fair share of battle scars. If I were to send it into the RSC for service. Would they take off the factory markings on the bezel and reapply them after polishing? I can't see how else they would be able to polish the thing without removing the numbers.

matt4hand · 23 December 2011, 01:24 PM

Quote:

Originally Posted by slawnyc

Since we're on the subject... I have a question regarding service. I have a white gold Daytona that I've been using as a everyday beater for a year. Needless to say this watch has endured it's fair share of battle scars. If I were to send it into the RSC for service. Would they take off the factory markings on the bezel and reapply them after polishing? I can't see how else they would be able to polish the thing without removing the numbers.

From what I understand they do not re finish the gold bezels on Daytona's. They will replace it for north of 2k though. You can do it your self with a cape cod cloth and re paint your numbers. You can make it look very good with this method.

slawnyc · 23 December 2011, 01:37 PM

Quote:

Originally Posted by matt4hand

From what I understand they do not re finish the gold bezels on Daytona's. They will replace it for north of 2k though. You can do it your self with a cape cod cloth and re paint your numbers. You can make it look very good with this method.

DIY re paint!? No disrespect but

I have 0 skills in that department.

blackreplica · 23 December 2011, 02:09 PM

Quote:

Originally Posted by Mickey®

So that's interesting and kind of what I had heard others talk about...
You've heard of them not working on a watch head because the bracelet is un-serviceable and someone refuses to change it?

My specific experience (my dad with a 20 + year old GMT who has sent his watch to RSC every 3-4 years since the mid 1980s) is that rolex has 2 types of things which they can carry out when the watch is sent for service. Mandatory items, and optional items (usually the cosmetic stuff). Refusal to carry out the mandatory items means rolex doesn't work on the watch. Not sure how RSCs in other countries manage this but over here that's how it works. You can skip the optional items if you want. Only question is whether an unworkable bracelet is considered a mandatory item or optional one. But IMO if it were considered unservicable, i am pretty sure RSC would consider replacing it mandatory.

This is a pic of my dad's GMT. I am not sure what model it is (rootbeer i think?) but i am pretty sure the bracelet is not the one it originally came with. He has only ever serviced his watch with RSC. If this watch is on a newer, modern bracelet, then I think they might have mandated a bracelet change during one of his services as some point (he just does everything they ask him to do)

Incidentally, this pic is only a couple of months old. how fabulous it looks after nearly 30 years of countless hard knocks and smashes and even a case of water getting into the case is testament to the quality of the service by the guys over at RSC

Rolex77 · 23 December 2011, 03:09 PM

RSC charged me the same costs for datejust 2004 (overhaul and polish) and datejust 1989 (more parts replaced). I asked them to inspect my GMT 1997, they found nothing was wrong, so no charge for this GMT.

22 December 2011, 03:01 AM	#1
Mickey® Banned Join Date: Aug 2011 Real Name: Mickey® Location: Atlanta, GA Watch: Swiss Made Posts: 5,801	RSC Question If you send watch head only into RSC and don't send a bracelet will the charge be cheaper or do they still charge the same? I'm thinking that on the invoice the polishing of bracelet isn't a itemized charge and/or it's included in price so they probably don't discount??? Also, The GMTII I bough has a nice jubilee bracelet in my opinion for it almost being 20 years old but I'm confident Rolex would be appalled! What do they do about bracelets that "they think" are no longer "good"? I think I remember seeing a post where Rolex literally MADE someone buy a clasp or something. Almost against the person's will? Sounds weird but...Will they do return my bracelet? I know they will try to pressure me to buy another but what if I don't want to? Thus my original question about not even sending it to them.... Hope this ramble made sense!!!

22 December 2011, 03:07 AM	#3
smallcandle "TRF" Member Join Date: Mar 2009 Real Name: Brian Location: Kansas Watch: 16610, Omega PO Posts: 1,898	These sounds like excellent questions for RSC themselves... __________________ Things got out of control and I had to stab a clown...

22 December 2011, 03:18 AM	#4
Mr. Greene "TRF" Member Join Date: Apr 2010 Real Name: Jeff Location: arizona Watch: Seiko 7A28 7049 Posts: 371	when I sent a watch in and the band was cracked they pressured me to replace it which I was going to do anyway. I think they will pessure you to buy a new one if one is not sent in on the watch or if it is broken. but they cant make you buy a replacement one. __________________ Submariner 16610 Explorer II 1655 Panerai 915 President of the Royal Commanders Club

22 December 2011, 03:18 AM	#5
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	They don't pressure you for anything !!! If you send in the head only, that's all they will service, but they will not discount the price.. They will not force you to buy a clasp.. If the bracelet is considered non-serviceable, they will tell you.. but you don't have to buy a new one, nor do they ever confiscate yours.. they will sell you one on trade-in only though.. If the bracelet is considered "non-serviceable", they will not reattach it to the watch.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member Last edited by Tools; 22 December 2011 at 11:13 AM..

22 December 2011, 07:44 AM	#12
TSW "TRF" Member Join Date: Feb 2009 Real Name: TSW Location: Le Brassus Watch: Rolex & AP's Posts: 27,449	No discount on it, And the will give you a option on the cost estimate on a new bracelet. __________________ AP Owners Club IG @swiss.watch.connection

22 December 2011, 03:03 AM	#2
Riseman Weather Banned Join Date: Feb 2011 Location: U.S.A. Watch: G-Shock Riseman Posts: 198	Sorry, I can't answer your question, but nice watch. The gold infused ceramic bezel is cool.

22 December 2011, 08:45 AM	#14
Alcan 2024 Pledge Member Join Date: Nov 2006 Real Name: Al Location: Way Up North Watch: your P's & Q's Posts: 10,473	Of the several watches I've sent to the Toronto RSC, each has generated an estimate of required and recommended services. If everything on the required list is done, they'll service the watch and guarantee it. If the customer balks at any of the required items, they wont service it. Recommended services such as a bezel insert, a sapphire crystal with a minor edge chip, etc, that won't affect the integrity of the watch, you can pass on and they'll still service it. __________________ Member #1,315 I don't want to get technical, but according to chemistry alcohol IS a solution!

22 December 2011, 11:02 AM	#17
blackreplica Member Join Date: Nov 2011 Location: 35,000ft Watch: GMT II C Posts: 29	I don't think they can force you to change the bracelet but they may refuse to work on the watch if the bracelet is unservicable and you refuse to change it.

23 December 2011, 05:25 AM	#19
Freelance "TRF" Member Join Date: Sep 2009 Location: USA Watch: 1675 Posts: 171	Advice would be to pick up the phone, and/or ask one the larger AD's with on staff Rolex trained watch smiths that would know the policy.

23 December 2011, 01:13 PM	#24
slawnyc Member Join Date: Nov 2011 Location: NYC Posts: 18	Since we're on the subject... I have a question regarding service. I have a white gold Daytona that I've been using as a everyday beater for a year. Needless to say this watch has endured it's fair share of battle scars. If I were to send it into the RSC for service. Would they take off the factory markings on the bezel and reapply them after polishing? I can't see how else they would be able to polish the thing without removing the numbers.

23 December 2011, 03:09 PM	#28
Rolex77 "TRF" Member Join Date: Jul 2010 Real Name: Indra Location: Jakarta Watch: ROLEXes, OMEGAs Posts: 154	RSC charged me the same costs for datejust 2004 (overhaul and polish) and datejust 1989 (more parts replaced). I asked them to inspect my GMT 1997, they found nothing was wrong, so no charge for this GMT.

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