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masterserg · 27 January 2012, 11:42 PM

Can the AD you bought from do something about it? In any case, two weeks is not much in the grand scheme of things since this will bother you for much longer.

Bangel · 28 January 2012, 12:17 AM

I feel your frustration, but I agree with dddrees and masterserg. Looking at the big picture, 2 weeks is a small burden to endure to get the watch the way it should have been in the first place. If it was my watch, I'd send it in and tell myself the wait would be a character building experience!

Daniel Tan · 28 January 2012, 12:45 AM

My brand new black dial Explorer II also have big dust and a big scratches... i sent it back to RSC to claim the warranty... but after getting it back from RSC my case back and bracelet get scratches and the main issue still havent solve yet?! New scratches on the black dial has been found on the other side... Haiz... RSC told me this kind of black dial sure got scraches due to its polishing before it was instale into the oyster case.. I really really cannot accept this explaination given by RSC!

elevensheep · 28 January 2012, 01:21 AM

Quote:

Originally Posted by Daniel Tan

My brand new black dial Explorer II also have big dust and a big scratches... i sent it back to RSC to claim the warranty... but after getting it back from RSC my case back and bracelet get scratches and the main issue still havent solve yet?! New scratches on the black dial has been found on the other side... Haiz... RSC told me this kind of black dial sure got scraches due to its polishing before it was instale into the oyster case.. I really really cannot accept this explaination given by RSC!

this is totally unacceptable

Fifth Ave Rolex Man · 28 January 2012, 01:11 AM

The AD will not think you are a pain.
Call and discuss it first and then let them
remove it & clean the hands. They are equipped to correct this.
A new sale is a priority to them and they'll want to make this correct!

elevensheep · 28 January 2012, 01:20 AM

happened to me when i got my GMTc

took back to the AD, and ended up getting a brand new replacement

Fifth Ave Rolex Man · 28 January 2012, 01:33 AM

I'm thinking the AD's where this kind of stuff this happens at may be doing dial swaps, and things they shouldn't be doing after the watches leave Rolex's Geneva factory.
Rolex has many checks and procedures; I find it hard to believe a new Rolex watch would have smudges on the hands.

Anstruther · 28 January 2012, 07:59 AM

Spoke to the AD [Watches of Switzerland] this afternoon by phone [I'm abroad till Sun] and they were really helpful. Said I should bring it in next week and they'd get their watchmaker to put it to the front of the queue so that I could have it back on the same day. If they're as helpful as the guy on the phone was [Richard] I'll be delighted. Can't complain at that level of service.

Anstruther · 1 February 2012, 06:10 AM

Well, all respect to Watches of Switzerland. I took it in this morning. Their watchmaker had a look with light and lupe, admitted that there was dust and marks. It was then fixed in half an hour and re-sealed/ tested etc. Couldn't ask for better service.

27 January 2012, 11:42 PM	#1
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	Can the AD you bought from do something about it? In any case, two weeks is not much in the grand scheme of things since this will bother you for much longer. __________________ How can you have any pudding if you don't eat yer meat????

28 January 2012, 12:17 AM	#2
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	I feel your frustration, but I agree with dddrees and masterserg. Looking at the big picture, 2 weeks is a small burden to endure to get the watch the way it should have been in the first place. If it was my watch, I'd send it in and tell myself the wait would be a character building experience!

28 January 2012, 12:45 AM	#3
Daniel Tan Member Join Date: Dec 2011 Real Name: daniel tan Location: Malaysia Watch: DSSD DJ EXPII PAM Posts: 210	My brand new black dial Explorer II also have big dust and a big scratches... i sent it back to RSC to claim the warranty... but after getting it back from RSC my case back and bracelet get scratches and the main issue still havent solve yet?! New scratches on the black dial has been found on the other side... Haiz... RSC told me this kind of black dial sure got scraches due to its polishing before it was instale into the oyster case.. I really really cannot accept this explaination given by RSC!

28 January 2012, 01:11 AM	#5
Fifth Ave Rolex Man Member Join Date: Nov 2011 Location: NYC area Watch: 16520A30 Posts: 538	The AD will not think you are a pain. Call and discuss it first and then let them remove it & clean the hands. They are equipped to correct this. A new sale is a priority to them and they'll want to make this correct!

28 January 2012, 01:20 AM	#6
elevensheep "TRF" Member Join Date: Jul 2009 Real Name: David Location: Australia Posts: 321	happened to me when i got my GMTc took back to the AD, and ended up getting a brand new replacement

28 January 2012, 01:33 AM	#7
Fifth Ave Rolex Man Member Join Date: Nov 2011 Location: NYC area Watch: 16520A30 Posts: 538	I'm thinking the AD's where this kind of stuff this happens at may be doing dial swaps, and things they shouldn't be doing after the watches leave Rolex's Geneva factory. Rolex has many checks and procedures; I find it hard to believe a new Rolex watch would have smudges on the hands.

28 January 2012, 07:59 AM	#8
Anstruther "TRF" Member Join Date: Dec 2011 Location: London Watch: OP DATE & EXP1 36 Posts: 180	Spoke to the AD [Watches of Switzerland] this afternoon by phone [I'm abroad till Sun] and they were really helpful. Said I should bring it in next week and they'd get their watchmaker to put it to the front of the queue so that I could have it back on the same day. If they're as helpful as the guy on the phone was [Richard] I'll be delighted. Can't complain at that level of service.

1 February 2012, 06:10 AM	#9
Anstruther "TRF" Member Join Date: Dec 2011 Location: London Watch: OP DATE & EXP1 36 Posts: 180	Well, all respect to Watches of Switzerland. I took it in this morning. Their watchmaker had a look with light and lupe, admitted that there was dust and marks. It was then fixed in half an hour and re-sealed/ tested etc. Couldn't ask for better service.

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