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compounddavid · 24 June 2012, 08:50 AM

I brought my Tudor Ducati to Rolex NY to get a second lether strap. I ordered it in may they just got it in. I had service done on my exp ii and they are sending the watch to me in Florida. The very nice rep told me I have to pickup the strap in person.

They will not send a Tudor strap. I have to bring the watch and they will put it on while I wait.

Why are they so scared. They know I bought it in Canada while visiting for a hockey tournament.

Crazy Huh?

azguy · 24 June 2012, 09:24 AM

RSC security measures

MortgageGuy · 24 June 2012, 09:38 AM

I agree that is quite silly

z32turbo · 24 June 2012, 09:40 AM

Gotta love it!

brietlingman · 25 June 2012, 12:40 AM

Seriously? Unless you've already paid for the strap, I would suggest you tell them "Thank you but no thank you".

Do you go to NYC with any sort of regularity? If not, that's gonna be one expensive strap, what with the plane fair, hotel and meals, even if done as an overnight trip.

The more I think about the situation, the more annoying it becomes; imagine this: you go to NYC, present the head for the strap, and they confiscate it because it's not a US model. "Won't happen" you say? Really? Is that a bet you're willing to place?

Good luck on this one ... maybe a nice Hirsch would look good?

compounddavid · 25 June 2012, 05:17 PM

I travel to NY a lot. I showed them the watch and bill of sale. I wanted a spare leather band. So I can just wear the original till its worn without worrying about finding a new one. I even dropped off my exp ii for service. the band is only $189. They refused to send it with my exp ii. I must bring the Ducati watch in so they can put the band on. This is just nutty behavior.

24 June 2012, 08:50 AM	#1
compounddavid "TRF" Member Join Date: Jan 2012 Real Name: David Location: South Florida Watch: SS Daytona Posts: 172	Crazy! Have to pickup new Tudor strap in NY I brought my Tudor Ducati to Rolex NY to get a second lether strap. I ordered it in may they just got it in. I had service done on my exp ii and they are sending the watch to me in Florida. The very nice rep told me I have to pickup the strap in person. They will not send a Tudor strap. I have to bring the watch and they will put it on while I wait. Why are they so scared. They know I bought it in Canada while visiting for a hockey tournament. Crazy Huh?

24 June 2012, 09:38 AM	#3
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	I agree that is quite silly __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

24 June 2012, 09:40 AM	#4
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	Gotta love it! __________________ Instagram @z32turbo

24 June 2012, 09:24 AM	#2
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	RSC security measures

25 June 2012, 12:40 AM	#5
brietlingman Member Join Date: Jul 2009 Real Name: Bill Location: central Florida Watch: Sea Dweller Posts: 97	Seriously? Unless you've already paid for the strap, I would suggest you tell them "Thank you but no thank you". Do you go to NYC with any sort of regularity? If not, that's gonna be one expensive strap, what with the plane fair, hotel and meals, even if done as an overnight trip. The more I think about the situation, the more annoying it becomes; imagine this: you go to NYC, present the head for the strap, and they confiscate it because it's not a US model. "Won't happen" you say? Really? Is that a bet you're willing to place? Good luck on this one ... maybe a nice Hirsch would look good?

25 June 2012, 05:17 PM	#6
compounddavid "TRF" Member Join Date: Jan 2012 Real Name: David Location: South Florida Watch: SS Daytona Posts: 172	I travel to NY a lot. I showed them the watch and bill of sale. I wanted a spare leather band. So I can just wear the original till its worn without worrying about finding a new one. I even dropped off my exp ii for service. the band is only $189. They refused to send it with my exp ii. I must bring the Ducati watch in so they can put the band on. This is just nutty behavior.

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