ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
21 August 2012, 01:22 PM | #31 |
2024 Pledge Member
Join Date: Nov 2009
Real Name: Pete
Location: USA
Watch: Rolex
Posts: 1,607
|
FANTASTIC!
Great to hear some good customer service for a change. Would love to know what was wrong that they were quick to replace the watch parts at no charge. Enjoy your "NEW" watch.
__________________
SS Submariner K16610 SS Submariner F16610LV SS/P Yachtmaster M16622 SS Black Dial Daytona M116520 SS Explorer II D16570 |
21 August 2012, 01:34 PM | #32 |
"TRF" Member
Join Date: Mar 2012
Real Name: A
Location: Austin, TX
Posts: 2,180
|
Wow, great outcome! Rolex has done good! Make their annual price hikes a little more easier to bear if they put customer satisfaction as a top priority ;-)
|
21 August 2012, 01:42 PM | #33 |
"TRF" Member
Join Date: Aug 2009
Location: Manitoba
Posts: 586
|
Awesome.
|
21 August 2012, 02:10 PM | #34 | |
"TRF" Member
Join Date: Jan 2011
Location: texas
Posts: 245
|
Quote:
I thought (maybe mistakenly) that each movement has a serial number that is different from the one on the case, and that Rolex records show what movement is in which case, which they verify before performing warranty work. I'd think it would be good to have the new movement serial # on the service receipt so if it goes back in for service, there'd be no confusion or denial because of 'wrong movement.' I was thinking it would also confirm that the movement had in fact been replaced, but now that I think of it, that would require an owner to know the original movement's #, but we don't. |
|
21 August 2012, 05:03 PM | #35 |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 53,063
|
Have to agree Steve myself have never heard of a movement being replaced unless completely water damaged and beyond economical repair.
__________________
ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder |
21 August 2012, 05:08 PM | #36 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,279
|
This is one of the reasons we love this company.
|
21 August 2012, 05:34 PM | #37 |
"TRF" Member
Join Date: Feb 2010
Location: Philippines
Posts: 208
|
|
21 August 2012, 05:56 PM | #38 | |
2024 SubLV41 Pledge Member
Join Date: Nov 2006
Real Name: Eddie
Location: Australia
Watch: A few.
Posts: 37,533
|
Quote:
You are correct. Each watch has a serial number as does each movement. The movement serial number is logged at Rolex but an owner would not normally know this number it unless they have removed the case back and noted it.
__________________
E |
|
21 August 2012, 08:36 PM | #39 |
2024 SubLV41 Pledge Member
Join Date: Aug 2009
Real Name: Travis
Location: FL / NYC
Watch: Yes..
Posts: 33,493
|
Great service!
Glad to hear it worked out well for you. |
21 August 2012, 08:50 PM | #40 |
"TRF" Member
Join Date: Jun 2012
Location: Spain
Posts: 37
|
WOW, sure there must be "something".., otherways it would have been repaired. Congrats on your new watch, and very glad to see that Rsc performed like that.
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.