The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Forum > Classifieds > Buyers/Sellers "Who's Who" ?!?!

Reply
 
Thread Tools Display Modes
Old 1 September 2012, 08:27 PM   #1
Aceboympk
"TRF" Member
 
Join Date: Mar 2012
Location: Oak Park, IL
Posts: 6
Icon13 connecticutrolex OK Transaction, but not the best

I purchased an Omega Aqua Terra Chronograph from Raja Tarabishy aka connecticutrolex http://rolexforums.com/showthread.php?t=250553

The watch arrived safely, but he shipped it in a letter carrier instead of a box and the inner red box was badly damaged.

After I questioned him about the packaging, he replied, "As far as the packaging is concerned, I do admit that it could have been better- without making excuses, my post office was not well equipped with boxes as they are undergoing renovation and in an effort to get the watch out to you in a timely fashion I used the best box available."

Then why did he quote me $40 for shipping? Shipping was $9.50.

The inner red box was in very poor shape due to the cover degrading pretty much all over the place. He described it in the ad as "some wear". He replied, "I'm sorry if didn't place enough emphasis on the condition of the box." Really? That's it? Well that didn't make me feel any better.

The thing that bothers me most is he took a picture of the red box. The picture was taken so that the viewer couldn't see any of the damage. He literally took the picture in such a way that the start of the damage to the box was exactly where the picture ended. It is as though he purposefully made sure to take the picture at an angle to hide the damage.

Now, all of this over a red box and poor packaging? No. It's about someone setting expectations and then not fully delivering. Kind of like a used car salesman. Caveat emptor.

When I wrote him about these things, he apologized but had excuses. Just a poor experience. Watch is great, looks nice, so that's what I'm focused on and I'm going to enjoy it fully. But, I feel less than fully satisfied. I spent $40 on shipping that cost him $9.50 and I have a damaged red box that I'll probably replace because it's nasty looking.

Oh well, time to move forward. Pun intended.
Aceboympk is offline   Reply With Quote
Old 1 September 2012, 09:14 PM   #2
FeelingTheBlues
"TRF" Member
 
FeelingTheBlues's Avatar
 
Join Date: Sep 2011
Real Name: Carl
Location: Always moving
Watch: If you wish...
Posts: 22,039
I'm sorry that you had a not so great experience, it is always quite unfortunate to realize that the item (and what comes with it) is not fully as described, you're right about setting expectations.

I'm glad to read that the watch is in good condition though, wear it in good health!
__________________
Mon corps c'est un pays en guerre sur l'point d'finir,
Le général de l'armée de terre s'attend au pire,
J'ai faim, j'ai frette, je suis trop faible pour me lever debout,
On va hisser le drapeau blanc un point c'est tout.


- André Fortin
FeelingTheBlues is offline   Reply With Quote
Old 1 September 2012, 09:18 PM   #3
Jakey
"TRF" Member
 
Jakey's Avatar
 
Join Date: Oct 2010
Real Name: Jake
Location: London
Watch: SD43 & SS Daytona
Posts: 309
Has he not offered a partial refund ? I think it's disgusting that some people use poetic licence to sell a not so perfect item.
Jakey is offline   Reply With Quote
Old 1 September 2012, 10:36 PM   #4
Aceboympk
"TRF" Member
 
Join Date: Mar 2012
Location: Oak Park, IL
Posts: 6
Quote:
Originally Posted by Jakey View Post
Has he not offered a partial refund ? I think it's disgusting that some people use poetic licence to sell a not so perfect item.
No he hasn't. He did split the $25 wire fee with me. Maybe he feels justified saving $30 on shipping by spending $12.50 on the wire.

He asked that I leave him a review, so I have. I consider this a fair and accurate assessment of the transaction.

Again, I'm very happy with the watch which is the most important thing. It just is unfortunate to have the experience slightly tarnished. That's all. No biggie. Moving on.
Aceboympk is offline   Reply With Quote
Old 1 September 2012, 10:54 PM   #5
2th Dr
Banned
 
Join Date: Jan 2009
Real Name: Mark-O!
Location: Arlington, TX
Watch: Rolex
Posts: 12,714
Yeah, I think some sort of compensation is in order.
2th Dr is offline   Reply With Quote
Old 1 September 2012, 11:17 PM   #6
theloxmyth
2024 Pledge Member
 
theloxmyth's Avatar
 
Join Date: Feb 2009
Location: NY
Posts: 6,382
Quote:
Originally Posted by 2th DR View Post
Yeah, I think some sort of compensation is in order.
Morning Mark and all.

May be "we" ought not get too involved and let these two sort it out ? ?

Next think you know, one or both will be banned, like Doc Stut...

Enjoy the weekend.
__________________
Craig, The (I'm JUST a) Loxmyth.

If I had only known, I would have been a locksmith.
— Albert Einstein (1879-1955)


TWO FACTOR AUTHENTICATION IS ENABLED.
theloxmyth is offline   Reply With Quote
Old 2 September 2012, 12:29 AM   #7
Aceboympk
"TRF" Member
 
Join Date: Mar 2012
Location: Oak Park, IL
Posts: 6
Quote:
Originally Posted by theloxmyth View Post
Morning Mark and all.

May be "we" ought not get too involved and let these two sort it out ? ?

Next think you know, one or both will be banned, like Doc Stut...

Enjoy the weekend.
Oh, sorry. I didn't intend to insult anyone, or get myself into trouble. I'll delete this thread if what I posted will get either Raja or myself banned.

Just let me know what the appropriate protocol is.

Thanks for the advise.
Aceboympk is offline   Reply With Quote
Old 2 September 2012, 12:34 AM   #8
MonBK
Banned
 
Join Date: Nov 2010
Location: Kingstown
Posts: 58,279
Quote:
Originally Posted by Aceboympk View Post
Oh, sorry. I didn't intend to insult anyone, or get myself into trouble. I'll delete this thread if what I posted will get either Raja or myself banned.

Just let me know what the appropriate protocol is.

Thanks for the advise.
Your thread is perfectly fine and I for one am glad you posted it.
MonBK is offline   Reply With Quote
Old 2 September 2012, 03:34 PM   #9
dalip
"TRF" Member
 
dalip's Avatar
 
Join Date: Sep 2009
Real Name: Dalip
Location: Mumbai and Perth
Watch: Rolex PAM Omega
Posts: 18,656
Quote:
Originally Posted by theloxmyth View Post
Morning Mark and all.

May be "we" ought not get too involved and let these two sort it out ? ?

Next think you know, one or both will be banned, like Doc Stut...

Enjoy the weekend.
I'm not sure what you're referring to here Craig...No-one is banned from TRF without clear reason.

Quote:
Originally Posted by Aceboympk View Post
Oh, sorry. I didn't intend to insult anyone, or get myself into trouble. I'll delete this thread if what I posted will get either Raja or myself banned.

Just let me know what the appropriate protocol is.

Thanks for the advise.
You're not doing anything other than reporting on your experience with a seller and providing feedback which is what this sub forum is all about.

You certainly don't have to apologise.

Please don't be alarmed by other posts/references in the thread
__________________



------------------------------------------------------------
"The liar's punishment is not in the least that he is not believed, but that he cannot believe anyone else." George Bernard Shaw
dalip is offline   Reply With Quote
Old 1 September 2012, 11:57 PM   #10
2th Dr
Banned
 
Join Date: Jan 2009
Real Name: Mark-O!
Location: Arlington, TX
Watch: Rolex
Posts: 12,714
Good point Craig-O.
2th Dr is offline   Reply With Quote
Old 2 September 2012, 12:05 AM   #11
z32turbo
"TRF" Member
 
z32turbo's Avatar
 
Join Date: Apr 2009
Location: Sea Level
Watch: Varies
Posts: 6,877
Sorry you didn't get everything the way you expected. I am glad the watch is in great condition and you are going to enjoy it fully.
__________________


Instagram @z32turbo
z32turbo is offline   Reply With Quote
Old 2 September 2012, 10:54 AM   #12
Luxe Time
"TRF" Member
 
Luxe Time's Avatar
 
Join Date: Dec 2008
Real Name: Raja
Location: Connecticut
Posts: 951
Mark-

Welcome to TRF and thanks for the post.

Let's be clear:
The watch arrived safely. The watch was in the condition as described. No excuses being made here. The red box had more wear than you expected- for this I apologized.

As for shipping charges, we agreed on a wire price inclusive of Priority shipping- there was no up-charge.

I highly encourage any prospective buyers to see the many transactions that have taken place on TRF over the years without incident or complaint. I often over emphasize any perceived flaws to exceed expectations.

Any prospective buyers are more than welcome to contact me for an extensive list of positive buying / selling referrals, including but not limited to Oscar (bodybump) , Tony (Justrolexes), David (davidsw).

Thanks again.
Luxe Time is offline   Reply With Quote
Old 2 September 2012, 01:13 PM   #13
johnbeth
"TRF" Member
 
johnbeth's Avatar
 
Join Date: Jul 2010
Real Name: John
Location: Australia
Watch: Depends on mood.
Posts: 9,536
Quote:
Originally Posted by connecticutrolex View Post
Mark-

Welcome to TRF and thanks for the post.

Let's be clear:
The watch arrived safely. The watch was in the condition as described. No excuses being made here. The red box had more wear than you expected- for this I apologized.

As for shipping charges, we agreed on a wire price inclusive of Priority shipping- there was no up-charge.

I highly encourage any prospective buyers to see the many transactions that have taken place on TRF over the years without incident or complaint. I often over emphasize any perceived flaws to exceed expectations.

Any prospective buyers are more than welcome to contact me for an extensive list of positive buying / selling referrals, including but not limited to Oscar (bodybump) , Tony (Justrolexes), David (davidsw).

Thanks again.
There seems to be a customer of yours not satisfied 100%, instead of trying to make them happy, you typed the above cr@p.

If I were you, I would try and make the customer happy, because as you know in sales, you are as good as your last deal.

johnbeth is offline   Reply With Quote
Old 6 September 2012, 09:10 AM   #14
subtona
"TRF" Member
 
subtona's Avatar
 
Join Date: Jan 2011
Real Name: gus
Location: East Coast
Watch: APK & sometimes Y
Posts: 26,599
glad it worked out ... all are a little wiser now
__________________
subtona is offline   Reply With Quote
Old 2 September 2012, 02:31 PM   #15
FeelingTheBlues
"TRF" Member
 
FeelingTheBlues's Avatar
 
Join Date: Sep 2011
Real Name: Carl
Location: Always moving
Watch: If you wish...
Posts: 22,039
Quote:
Originally Posted by connecticutrolex View Post
I highly encourage any prospective buyers to see the many transactions that have taken place on TRF over the years without incident or complaint. I often over emphasize any perceived flaws to exceed expectations.

Any prospective buyers are more than welcome to contact me for an extensive list of positive buying / selling referrals, including but not limited to Oscar (bodybump) , Tony (Justrolexes), David (davidsw).
I think prospective buyers would also want to know how you will react should anything go wrong with a sale. In my humble opinion this is not the best way to make things right.
__________________
Mon corps c'est un pays en guerre sur l'point d'finir,
Le général de l'armée de terre s'attend au pire,
J'ai faim, j'ai frette, je suis trop faible pour me lever debout,
On va hisser le drapeau blanc un point c'est tout.


- André Fortin
FeelingTheBlues is offline   Reply With Quote
Old 2 September 2012, 02:42 PM   #16
threemonkeys
"TRF" Member
 
threemonkeys's Avatar
 
Join Date: Feb 2011
Real Name: Craig
Location: Seattle-ish, USA
Watch: GMTIIc, AK, LVc
Posts: 7,022
Quote:
Originally Posted by connecticutrolex View Post
Mark-

Welcome to TRF and thanks for the post.

Let's be clear:
The watch arrived safely. The watch was in the condition as described. No excuses being made here. The red box had more wear than you expected- for this I apologized.

As for shipping charges, we agreed on a wire price inclusive of Priority shipping- there was no up-charge.

I highly encourage any prospective buyers to see the many transactions that have taken place on TRF over the years without incident or complaint. I often over emphasize any perceived flaws to exceed expectations.

Any prospective buyers are more than welcome to contact me for an extensive list of positive buying / selling referrals, including but not limited to Oscar (bodybump) , Tony (Justrolexes), David (davidsw).

Thanks again.
I don't see that your positive buying/selling history noted above is relevant to this conversation. It does nothing to satisfy the issues brought to everyone's attention by this recent customer. Perhaps you need to follow-up to help insure that your feedback remains positive.
threemonkeys is offline   Reply With Quote
Old 2 September 2012, 02:34 PM   #17
Kobayashi
"TRF" Member
 
Join Date: Aug 2012
Real Name: Michael
Location: SF Bay Area
Watch: Any Rolex!
Posts: 1,060
As a new member I'm glad to see candid remarks by both the buyer and seller so I can form my own opinion in whom I choose to do business with.
Kobayashi is offline   Reply With Quote
Old 2 September 2012, 02:55 PM   #18
Kringkily
"TRF" Member
 
Kringkily's Avatar
 
Join Date: Aug 2011
Real Name: George
Location: New York
Watch: Speedmaster, Rolex
Posts: 3,082
I am still scratching my head as to the response....
Kringkily is offline   Reply With Quote
Old 2 September 2012, 03:01 PM   #19
Silvio Mosiello
"TRF" Member
 
Silvio Mosiello's Avatar
 
Join Date: Jul 2010
Real Name: Matthew
Location: Miami/NY
Watch: the shoes.
Posts: 3,482
Thanks for the seller review and for being honest!
Silvio Mosiello is offline   Reply With Quote
Old 2 September 2012, 03:50 PM   #20
dalip
"TRF" Member
 
dalip's Avatar
 
Join Date: Sep 2009
Real Name: Dalip
Location: Mumbai and Perth
Watch: Rolex PAM Omega
Posts: 18,656
Reviewing the photo of the box (in the original ad) and also the description of "some wear" there seems to be a discrepancy.

If the box is so badly damaged - which seems in part to have been admitted by the seller - then surely that needs addressing?

Most of the time these issues can be sorted out with reason. I'm sure this can be also.
__________________



------------------------------------------------------------
"The liar's punishment is not in the least that he is not believed, but that he cannot believe anyone else." George Bernard Shaw
dalip is offline   Reply With Quote
Old 2 September 2012, 10:16 PM   #21
FNFZ4
2024 Pledge Member
 
FNFZ4's Avatar
 
Join Date: Jan 2012
Real Name: Alfred
Location: DC Metro
Watch: None
Posts: 29,368
Why was it shipped in a soft box in the first place? that the only question I have. if USPS is used, I guess it can fit in a Medium box or large flat rate box. shipping it in a letter carrier is really weird regardless of how much the buyer paid.

I guess it should have been cleared from the start the mode of payment and the method of shipping. if you ship something not in a box then damages to the item is imminent.
__________________
NEED PC HELP? ASK HERE!

Watches:
Patek 5205G | Patek 5167A | 16613 Serti | 116718 Green | 216570 Black | 16700 Pepsi

Wish list:
Patek 5726/1 | AP RG Ceramic | Patek 5712 | Patek 5130
FNFZ4 is offline   Reply With Quote
Old 2 September 2012, 10:27 PM   #22
padi56
"TRF" Life Patron
 
padi56's Avatar
 
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 53,062
Quote:
Originally Posted by FNFZ4 View Post
Why was it shipped in a soft box in the first place? that the only question I have. if USPS is used, I guess it can fit in a Medium box or large flat rate box. shipping it in a letter carrier is really weird regardless of how much the buyer paid.

I guess it should have been cleared from the start the mode of payment and the method of shipping. if you ship something not in a box then damages to the item is imminent.
But its just the watch packaging box was damaged its not like the main thing the actual watch was.Although the seller could have made it more clear how much the packaging box was damaged before sale.But its not the end of the world I am sure the seller could source a box from somewhere.After all you dont wear the box most are just put away somewhere and mostly forgotten.
__________________

ICom Pro3

All posts are my own opinion and my opinion only.

"The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever."
Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again.

www.mc0yad.club

Second in command CEO and left handed watch winder
padi56 is online now   Reply With Quote
Old 2 September 2012, 10:39 PM   #23
toph
"TRF" Member
 
toph's Avatar
 
Join Date: Apr 2008
Real Name: ChrisTOPHer
Location: Sydney
Watch: Rolex, Brellum,
Posts: 12,601
Quote:
Originally Posted by padi56 View Post
But its just the watch packaging box was damaged its not like the main thing the actual watch was.Although the seller could have made it more clear how much the packaging box was damaged before sale.But its not the end of the world I am sure the seller could source a box from somewhere.After all you dont wear the box most are just put away somewhere and mostly forgotten.
I agree it in not the end of he world but the feedback left is honest and the seller in this instance has pretty much nothing useful to say in response
Suppose it was a gift for someone else ? Suppose the box is an important part to some people.. Suppose the buyer was not told about condition of box.. Oh he wasn't. Lying by omission is a bad as lying by commissioning my view.
Furthermore why doesn't the seller source him a box as you suggest?
__________________


"Where no counsel is the people fall, but in the multitude of counselors there is safety."

Member No.# 11795
toph is offline   Reply With Quote
Old 2 September 2012, 10:33 PM   #24
Puffy
"TRF" Member
 
Puffy's Avatar
 
Join Date: Oct 2009
Location: Here and there
Posts: 12,485
Buyer is unhappy so the seller shouldn't be happy until buyer is happy

That's how it works
__________________
Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten
Puffy is offline   Reply With Quote
Old 2 September 2012, 10:34 PM   #25
johnbeth
"TRF" Member
 
johnbeth's Avatar
 
Join Date: Jul 2010
Real Name: John
Location: Australia
Watch: Depends on mood.
Posts: 9,536
Quote:
Originally Posted by Puffy View Post
Buyer is unhappy so the seller shouldn't be happy until buyer is happy

That's how it works


The sellers response was
johnbeth is offline   Reply With Quote
Old 2 September 2012, 11:47 PM   #26
masterserg
"TRF" Member
 
masterserg's Avatar
 
Join Date: Jul 2011
Real Name: Serg
Location: US of A
Watch: AP
Posts: 7,437
Everything looks perfect in the pictures. I'd be annoyed if that wouldn't be the case (yes even with the box) when receiving. If I am buying something pre-owned I am of the opinion that one should have all the info in order to make an informed decision. Packaging is an important part of the deal. I take comfort in receiving something packed with care. It shows respect for the buyer.
__________________
How can you have any pudding if you don't eat yer meat????
masterserg is offline   Reply With Quote
Old 2 September 2012, 11:47 PM   #27
Kringkily
"TRF" Member
 
Kringkily's Avatar
 
Join Date: Aug 2011
Real Name: George
Location: New York
Watch: Speedmaster, Rolex
Posts: 3,082
To some a box may not be much but to others it is important. I mean if I bought a watch I would prefer to get what I expected but if I received a great watch and my box was destroyed I would be mad. Some pay extra for box / papers being included and in good condition.

Just my 2 cents.
Kringkily is offline   Reply With Quote
Old 3 September 2012, 12:45 AM   #28
Blue Owl
"TRF" Member
 
Blue Owl's Avatar
 
Join Date: Mar 2012
Real Name: Leo
Location: Planet Earth
Watch: 16610LV 116610LV
Posts: 989
Quote:
Originally Posted by Kringkily View Post
To some a box may not be much but to others it is important. I mean if I bought a watch I would prefer to get what I expected but if I received a great watch and my box was destroyed I would be mad. Some pay extra for box / papers being included and in good condition.

Just my 2 cents.
I definitely agree with you. IMO, nice looking boxes might give us a better value of the watches when we want to sell/ flip them in the future.
Blue Owl is offline   Reply With Quote
Old 3 September 2012, 12:46 AM   #29
Luxe Time
"TRF" Member
 
Luxe Time's Avatar
 
Join Date: Dec 2008
Real Name: Raja
Location: Connecticut
Posts: 951
I'd be happy to sort things out to make the buyer happy. Mark sent an email after receiving the watch and posted this thread. Putting myself in the buyers shoes, I'd seek resolution, if I felt it was necessary before jumping to the forum to post a review.

From his email:
"....Other than the risky packing to save yourself money and not describing the condition of the inner red box, this has been a good transaction. "

I used a medium Priority box. I've received many watches in this type of box. Additional bubble wrap was also used. Could of been better, but the contents- including the white outer Omega box were not damaged at all from shipping.

Regarding the red Omega box- the red vinyl is peeling in some spots on the top of the box. It shows "some wear" as I originally posted. When we spoke live, I also mentioned the box isn't in the greatest shape. It's clear that it didn't meet his expectation.

Here's what I propose:
1) I send a replacement Omega box that is in gently used condition
Or
2) Send a credit to offset the cost of a brand new box

Email sent to Mark.
Luxe Time is offline   Reply With Quote
Old 3 September 2012, 09:13 AM   #30
Z-Sub
2024 Pledge Member
 
Z-Sub's Avatar
 
Join Date: Jun 2008
Location: So Cal, USA
Watch: Not a ONEWatch Man
Posts: 7,383
Here's a discrepancy.

OP stated it was sent in "letter carrier" and seller says Medium priority box. which is correct? I always use USPS and use the same box or the larger box and there is nothing wrong with those boxes provided by USPS. In fact, those are better than then Fedex or UPS' flatter boxes that I received several times from top sellers on this and other sites.

I've received several watch boxes where the condition was not great. But I'm more concerned about the watch and personally would not make a fuss about a box which gets put in a corner in the storage room anyway. Just my
__________________
SS Submariner Date "Z"
SS SeaDweller "D"
SS Submariner "Random"
TT Blue Submariner "P"
SS GMT-Master ll "M", Pepsi
Pam 311, 524, 297
Z-Sub is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Wrist Aficionado

My Watch LLC

WatchesOff5th

DavidSW Watches

Takuya Watches

OCWatches


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.