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1 September 2012, 08:27 PM | #1 |
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connecticutrolex OK Transaction, but not the best
I purchased an Omega Aqua Terra Chronograph from Raja Tarabishy aka connecticutrolex http://rolexforums.com/showthread.php?t=250553
The watch arrived safely, but he shipped it in a letter carrier instead of a box and the inner red box was badly damaged. After I questioned him about the packaging, he replied, "As far as the packaging is concerned, I do admit that it could have been better- without making excuses, my post office was not well equipped with boxes as they are undergoing renovation and in an effort to get the watch out to you in a timely fashion I used the best box available." Then why did he quote me $40 for shipping? Shipping was $9.50. The inner red box was in very poor shape due to the cover degrading pretty much all over the place. He described it in the ad as "some wear". He replied, "I'm sorry if didn't place enough emphasis on the condition of the box." Really? That's it? Well that didn't make me feel any better. The thing that bothers me most is he took a picture of the red box. The picture was taken so that the viewer couldn't see any of the damage. He literally took the picture in such a way that the start of the damage to the box was exactly where the picture ended. It is as though he purposefully made sure to take the picture at an angle to hide the damage. Now, all of this over a red box and poor packaging? No. It's about someone setting expectations and then not fully delivering. Kind of like a used car salesman. Caveat emptor. When I wrote him about these things, he apologized but had excuses. Just a poor experience. Watch is great, looks nice, so that's what I'm focused on and I'm going to enjoy it fully. But, I feel less than fully satisfied. I spent $40 on shipping that cost him $9.50 and I have a damaged red box that I'll probably replace because it's nasty looking. Oh well, time to move forward. Pun intended. |
1 September 2012, 09:14 PM | #2 |
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I'm sorry that you had a not so great experience, it is always quite unfortunate to realize that the item (and what comes with it) is not fully as described, you're right about setting expectations.
I'm glad to read that the watch is in good condition though, wear it in good health!
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1 September 2012, 09:18 PM | #3 |
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Has he not offered a partial refund ? I think it's disgusting that some people use poetic licence to sell a not so perfect item.
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1 September 2012, 10:36 PM | #4 | |
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Quote:
He asked that I leave him a review, so I have. I consider this a fair and accurate assessment of the transaction. Again, I'm very happy with the watch which is the most important thing. It just is unfortunate to have the experience slightly tarnished. That's all. No biggie. Moving on. |
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1 September 2012, 10:54 PM | #5 |
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Yeah, I think some sort of compensation is in order.
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1 September 2012, 11:17 PM | #6 |
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Morning Mark and all.
May be "we" ought not get too involved and let these two sort it out ? ? Next think you know, one or both will be banned, like Doc Stut... Enjoy the weekend.
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2 September 2012, 12:29 AM | #7 | |
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Just let me know what the appropriate protocol is. Thanks for the advise. |
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2 September 2012, 12:34 AM | #8 |
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Your thread is perfectly fine and I for one am glad you posted it.
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2 September 2012, 03:34 PM | #9 | ||
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Quote:
Quote:
You certainly don't have to apologise. Please don't be alarmed by other posts/references in the thread
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1 September 2012, 11:57 PM | #10 |
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Good point Craig-O.
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2 September 2012, 12:05 AM | #11 |
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Sorry you didn't get everything the way you expected. I am glad the watch is in great condition and you are going to enjoy it fully.
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2 September 2012, 10:54 AM | #12 |
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Mark-
Welcome to TRF and thanks for the post. Let's be clear: The watch arrived safely. The watch was in the condition as described. No excuses being made here. The red box had more wear than you expected- for this I apologized. As for shipping charges, we agreed on a wire price inclusive of Priority shipping- there was no up-charge. I highly encourage any prospective buyers to see the many transactions that have taken place on TRF over the years without incident or complaint. I often over emphasize any perceived flaws to exceed expectations. Any prospective buyers are more than welcome to contact me for an extensive list of positive buying / selling referrals, including but not limited to Oscar (bodybump) , Tony (Justrolexes), David (davidsw). Thanks again. |
2 September 2012, 01:13 PM | #13 | |
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If I were you, I would try and make the customer happy, because as you know in sales, you are as good as your last deal. |
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6 September 2012, 09:10 AM | #14 |
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glad it worked out ... all are a little wiser now
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2 September 2012, 02:31 PM | #15 | |
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Mon corps c'est un pays en guerre sur l'point d'finir, Le général de l'armée de terre s'attend au pire, J'ai faim, j'ai frette, je suis trop faible pour me lever debout, On va hisser le drapeau blanc un point c'est tout. - André Fortin |
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2 September 2012, 02:42 PM | #16 | |
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Quote:
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2 September 2012, 02:34 PM | #17 |
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As a new member I'm glad to see candid remarks by both the buyer and seller so I can form my own opinion in whom I choose to do business with.
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2 September 2012, 02:55 PM | #18 |
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I am still scratching my head as to the response....
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2 September 2012, 03:01 PM | #19 |
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Thanks for the seller review and for being honest!
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2 September 2012, 03:50 PM | #20 |
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Reviewing the photo of the box (in the original ad) and also the description of "some wear" there seems to be a discrepancy.
If the box is so badly damaged - which seems in part to have been admitted by the seller - then surely that needs addressing? Most of the time these issues can be sorted out with reason. I'm sure this can be also.
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2 September 2012, 10:16 PM | #21 |
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Why was it shipped in a soft box in the first place? that the only question I have. if USPS is used, I guess it can fit in a Medium box or large flat rate box. shipping it in a letter carrier is really weird regardless of how much the buyer paid.
I guess it should have been cleared from the start the mode of payment and the method of shipping. if you ship something not in a box then damages to the item is imminent.
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2 September 2012, 10:27 PM | #22 | |
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder |
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2 September 2012, 10:39 PM | #23 | |
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Suppose it was a gift for someone else ? Suppose the box is an important part to some people.. Suppose the buyer was not told about condition of box.. Oh he wasn't. Lying by omission is a bad as lying by commissioning my view. Furthermore why doesn't the seller source him a box as you suggest?
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2 September 2012, 10:33 PM | #24 |
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Buyer is unhappy so the seller shouldn't be happy until buyer is happy
That's how it works
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2 September 2012, 10:34 PM | #25 |
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2 September 2012, 11:47 PM | #26 |
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Everything looks perfect in the pictures. I'd be annoyed if that wouldn't be the case (yes even with the box) when receiving. If I am buying something pre-owned I am of the opinion that one should have all the info in order to make an informed decision. Packaging is an important part of the deal. I take comfort in receiving something packed with care. It shows respect for the buyer.
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2 September 2012, 11:47 PM | #27 |
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To some a box may not be much but to others it is important. I mean if I bought a watch I would prefer to get what I expected but if I received a great watch and my box was destroyed I would be mad. Some pay extra for box / papers being included and in good condition.
Just my 2 cents. |
3 September 2012, 12:45 AM | #28 | |
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3 September 2012, 12:46 AM | #29 |
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I'd be happy to sort things out to make the buyer happy. Mark sent an email after receiving the watch and posted this thread. Putting myself in the buyers shoes, I'd seek resolution, if I felt it was necessary before jumping to the forum to post a review.
From his email: "....Other than the risky packing to save yourself money and not describing the condition of the inner red box, this has been a good transaction. " I used a medium Priority box. I've received many watches in this type of box. Additional bubble wrap was also used. Could of been better, but the contents- including the white outer Omega box were not damaged at all from shipping. Regarding the red Omega box- the red vinyl is peeling in some spots on the top of the box. It shows "some wear" as I originally posted. When we spoke live, I also mentioned the box isn't in the greatest shape. It's clear that it didn't meet his expectation. Here's what I propose: 1) I send a replacement Omega box that is in gently used condition Or 2) Send a credit to offset the cost of a brand new box Email sent to Mark. |
3 September 2012, 09:13 AM | #30 |
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Here's a discrepancy.
OP stated it was sent in "letter carrier" and seller says Medium priority box. which is correct? I always use USPS and use the same box or the larger box and there is nothing wrong with those boxes provided by USPS. In fact, those are better than then Fedex or UPS' flatter boxes that I received several times from top sellers on this and other sites. I've received several watch boxes where the condition was not great. But I'm more concerned about the watch and personally would not make a fuss about a box which gets put in a corner in the storage room anyway. Just my
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