USPS Registered Mail - Aarggh!

[wantonebad]

Originally Posted by Lisa

He is a member but I don't think it's necessary to involve him publicly. I think we can settle the matter privately. I did want to get a few opinions about the situation from you guys first, though.

I agree, there is no need to call him out, but hopefully he's reading these posts and understands that his lack of, as Karis put it perfectly "due diligence", is his responsibility, not yours.

[seand442]

Originally Posted by Lisa

Good information, Nathan. In the event the business did indeed provide for a signature release, then the post office acted accordingly. If not, then we have a problem.

I submitted a written complaint to the USPS website earlier today.

The USPS will follow up on your complaint in 4-6 years. Getting any info out of them is like getting water out of a rock.

As for taking your watch back, you are a better person than I. I read your post
https://www.rolexforums.com/showthread.php?t=273238
and if the buyer did not see it was not 42mm, that is on him. The pictures are very clear as is the entire ad. Good luck.

[Lisa]

Originally Posted by TheVTCGuy

OK, now... Let's just get this straight... the buyer thought he/she was getting the NEW, 42 MM EXII? I haven't seen the posting Lisa but I am sure you have a picture up there... and a description, and a model number. All that, this buyer is spending thousands of dollars on a product and don't even realized it's a completely different and older model?

Something is amiss here... I am sorry you had to go though so much trouble Lisa. Hopefully you get it back soon and everything is OK with it.

I think the buyer knew it was the old-style Exp. II, but didn't realize that it was 40mm and smaller than the new one.

Oh, it'll be okay. Learning experience and all!

[cornerstore]

Classic case of why a return policy should be stated in the listing.Lisa from what I've read here and in your listing you did everything correctly from the very detailed listing information and pictures to the after sale follow up.However from what I also see is you didn't have a stated return policy.No stated policy potentially gives a buyer an out if the seller is honorable,which you appear to be.I suspect it wasn't a misunderstanding on his part, more like buyers remorse.BTW great price on the watch I'm sure it will resell quickly.

[T.S.Eliot]

Originally Posted by wantonebad

Your listing had incredibly detailed photos and the price was MORE than fair, this guy sounds like he's being unreasonable but of course I don't have all of the details. Personally, unless he had a compelling reason or a fact I don't know about, I'd tell him, politely, to go pound sand. Shipping delays happen, part of the risk both parties take. He knew what he was buying and he can't change his mind because of a delay. JMHO

x2 Good luck Lisa.

[MonBK]

Originally Posted by Lisa

I think the buyer knew it was the old-style Exp. II, but didn't realize that it was 40mm and smaller than the new one.

Oh, it'll be okay. Learning experience and all!

I know you said you don't want to out the buyer Lisa but if you're letting him return the watch I really would like to know who he is so I can make sure to add him to my no no list.

[FNFZ4]

Originally Posted by Lisa

Um, yes, he is in possession of the watch.

But he wants to return it because he thought it was 42mm.

You guys who buy and sell on a regular basis have my utmost respect.

its impossible to buy a 42mm 216570 for 3300 I should not say impossible but its a deal of a life time... if he returns it PM me

Originally Posted by Kringkily

You have no idea the wide array of people we deal with 90% are good but the last 10%

George is right. a lot of great buyers out here at TRF. unfortunately, these things are just part of business.

[kcmo]

Originally Posted by wantonebad

I agree, there is no need to call him out, but hopefully he's reading these posts and understands that his lack of, as Karis put it perfectly "due diligence", is his responsibility, not yours.

I imagine he is following the thread.

[wantonebad]

Removed, I don't need to pile on this guy...

[masterserg]

Easier to sell to one of the trusted sellers here, even if you get a bit less.

[bgriz]

Originally Posted by masterserg

Easier to sell to one of the trusted sellers here, even if you get a bit less.

Totally agree

[TheVTCGuy]

Heck, I wish it WAS a 42 Lisa... I'm looking for another one...


Well, I'm sure you won't have any problems selling it, let's all send good thoughts for a quick and easy resolution/return to this issue for Lisa....

(If not, let's all meet at this guys house in the middle of the night and...)

[Lisa]

Originally Posted by TheVTCGuy

Heck, I wish it WAS a 42 Lisa... I'm looking for another one...


Well, I'm sure you won't have any problems selling it, let's all send good thoughts for a quick and easy resolution/return to this issue for Lisa....

(If not, let's all meet at this guys house in the middle of the night and...)

You're looking for another one? What happened to your first?

[mailman]

Originally Posted by masterserg

Interesting. I've been told at three different post offices on three different occasions that they are not allowed to, so I just don't print at home anymore. I just buy postage over the counter and keep my receipt just in case. Just for the record, I never had any issues whatsoever and personally find Priority Mail way way better than UPS or Fedex Ground (even though USPS tracking can be a bit unnerving at times).

I asked at the office I work in and that's what they told me. I've also seen them scan it when I hand it to them. Somehow, it has to be scanned to show when and where it was accepted.

I agree about Priority Mail being a great service and it's better that the competition I also agree that their tracking system is absolutely terrible

[77T]

Originally Posted by mailman

I asked at the office I work in and that's what they told me. I've also seen them scan it when I hand it to them. Somehow, it has to be scanned to show when and where it was accepted.

I agree about Priority Mail being a great service and it's better that the competition I also agree that their tracking system is absolutely terrible

You are right - in fact any insured package must be scanned even when the customer prints their own postage via usps.com

Printing proof of receipt is routine - anyone who is denied a receipt just needs to ask for the Station Manager.

[Knappo 1307]

Originally Posted by Lisa

I imagine it will; it's just nuts that the post office would tell a customer "two days" when that's not going to happen. That sets up the expectation that the item will arrive in two days, you know? Bad post office PR.

I feel bad for the buyer, who has been patiently waiting.

That's why the US postal system is going belly up....

[77T]

Lisa - it's really your call on the return. No buyer could have mistaken the 24-hour hand on your watch for the huge orange one on a 42mm.

IMHO, the buyer's mistake and return (if you accept one) should not be at your expense. Make sure he knows your refund will be the sales price minus your shipping costs.

You will get a buyer again at the very fair price you listed it for.

[nch209]

Wow... What more can I say? Glad it made it, sad there is confusion (of all things), over the size! I've had some issues with USPS recently, and considering finding a secondary insurer, but not sure how to combat the later problem concerning the buyer???

Good Luck!
Nate

[Grissom]

Originally Posted by 77T

Lisa - it's really your call on the return. No buyer could have mistaken the 24-hour hand on your watch for the huge orange one on a 42mm.

IMHO, the buyer's mistake and return (if you accept one) should not be at your expense. Make sure he knows your refund will be the sales price minus your shipping costs.

You will get a buyer again at the very fair price you listed it for.

Assuming that the buyer legitimately thought the older Explorer IIs were 42mm, then simply due to buying something that one had not properly researched, and thus knew what they were buying, I concur....refund the purchase price, less your cost of insured shipping, after being in receipt of the watch, which should be sent back in exactly the same manner (registered and insured), at the buyers expense.

Taking it back is a very kind gesture, Lisa, and were I the buyer who made such a mistake, I would have immediately instructed you to deduct from my refund all your associated shipping costs.

A good lesson learned, however, and were I ever to list a watch for sale, I will be making sure I not only note the size of the watch, but I would add language letting prospective buyers know that I expect them to do ALL their homework, and ask ALL their questions, before making the purchase, so as to avoid such a situation.

Best of luck!

[Andad]

Hi Lisa,

You have my PM from yesterday and I am posting it on the Forum.


I can't believe it.

I would expect the buyer to have done some research as to what they were buying.
The reason they are giving you for returning the watch would not fly in Australia.
The watch would need to be returned at their cost and closely inspected before I would send back a cent.

Sorry to hear about this issue.

Eddie.

xxxx

[mailman]

Originally Posted by Knappo 1307

That's why the US postal system is going belly up....

Bad PR has nothing to do with the financial situation of the USPS. Just like when a big private firm has difficulties, you'll never know all of the details unless you work there and see how things operate