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AGENT4734 · 12 January 2008, 07:06 AM

Well took my watch in to Tourneau in Scottsdale, AZ to send my Omega PO in to the swatch group due to a winding problem. This was on October 2007, and I just got it back today, yeah 3 months!!!! Omega in New Jersey IMO dropped the ball big time. When I called after 2 months after shipped out, they still hadn't fixed it or looked at it! So Jennifer at Tourneau in Scottsdale Arizona, who is the General Manager, called their regional rep and lit a fire to rush my repair. Tourneau went above and beyond with their customer service. The watch was repaired, oiled, cleaned and polished to remove some wear marks. The watch looks like new!

So I am very pleased with all the employees at Tourneau!!!

But there's more!!! Look at what Jennifer gave me... this is truely the definition of customer service... It is a 50th Anniversary Omega Speedmaster pin collection!!!!!

Welshwatchman · 12 January 2008, 07:22 AM

Wait until Larry sees that.

He will get Mrs Tools on the case.

Lol-x · 12 January 2008, 08:07 AM

That's pretty nice Greg congrats, I hope Tourneau remembered to pass on my name and address for forwarding it to me

Do you know are these part of any kind of promo or ????

Tools · 12 January 2008, 08:30 AM

WHAT !!

So that's where my order disappeared to..

PM me for the correct address to send that to...

It goes perfectly with my watch

Congrats....very nice

puffnmo · 12 January 2008, 08:41 AM

Quote:

Originally Posted by Welshwatchman

Wait until Larry sees that.

He will get Mrs Tools on the case.

Just a reminder - There are two Larry's on this board. I will assume that you are referring to the other Larry.

Welshwatchman · 12 January 2008, 09:35 AM

Quote:

Originally Posted by puffnmo

Just a reminder - There are two Larry's on this board. I will assume that you are referring to the other Larry.

The may be more than one Larry but there's only one Mrs Tools.

Attila · 12 January 2008, 05:24 PM

Very nice and your right thats what customer service should be.

Lubrifar · 13 January 2008, 05:46 AM

Dang, thats a nice gift.

Perdu · 13 January 2008, 06:43 AM

That's a really nice gift. Now you have good reason to buy a Speedie.

AGENT4734 · 13 January 2008, 06:58 AM

Quote:

Originally Posted by Perdu

That's a really nice gift. Now you have good reason to buy a Speedie.

Thats what I was thinking too! Now I can't decide if I want an automatic day/date or manual wind Pro

Lubrifar · 13 January 2008, 04:43 PM

Quote:

Originally Posted by AGENT4734

Thats what I was thinking too! Now I can't decide if I want an automatic day/date or manual wind Pro

You gotta go for manual wind with haselite (sp?) crystal.

Earl Camembert · 14 January 2008, 02:28 AM

Quote:

Originally Posted by Lubrifar

Dang, thats a nice gift.

This would be a better gift.

AGENT4734 · 14 January 2008, 02:50 PM

Quote:

Originally Posted by Earl Camembert

This would be a better gift.

OK I AGREE!!!

SPACE-DWELLER · 14 January 2008, 11:00 PM

Cool gift!

Thanks for sharing!

12 January 2008, 07:06 AM	#1
AGENT4734 "TRF" Member Join Date: Jul 2007 Real Name: Greg Location: Chandler, Arizona Watch: Polar Club Founder Posts: 434	Look what I just received from my AD, at no charge!!!!!! Well took my watch in to Tourneau in Scottsdale, AZ to send my Omega PO in to the swatch group due to a winding problem. This was on October 2007, and I just got it back today, yeah 3 months!!!! Omega in New Jersey IMO dropped the ball big time. When I called after 2 months after shipped out, they still hadn't fixed it or looked at it! So Jennifer at Tourneau in Scottsdale Arizona, who is the General Manager, called their regional rep and lit a fire to rush my repair. Tourneau went above and beyond with their customer service. The watch was repaired, oiled, cleaned and polished to remove some wear marks. The watch looks like new! So I am very pleased with all the employees at Tourneau!!! But there's more!!! Look at what Jennifer gave me... this is truely the definition of customer service... It is a 50th Anniversary Omega Speedmaster pin collection!!!!! Attached Images __________________ Rolex Explorer II ~Polar Dial Original Founder Rolex Sub C 116610 Rolex YM 116610 Rolex DJ TOG 116264 Rolex DJ Roman 126200

12 January 2008, 07:22 AM	#2
Welshwatchman "TRF" Member Join Date: Apr 2006 Real Name: Paul Location: Wales, UK Posts: 14,578	Wait until Larry sees that. He will get Mrs Tools on the case. __________________ ..33

12 January 2008, 08:30 AM	#4
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	WHAT !! So that's where my order disappeared to.. PM me for the correct address to send that to... It goes perfectly with my watch Congrats....very nice __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

14 January 2008, 11:00 PM	#14
SPACE-DWELLER "TRF" Member Join Date: Apr 2007 Real Name: Bo Location: Denmark Watch: Rolex, of course! Posts: 22,436	Cool gift! Thanks for sharing! __________________ With kind regards, Bo LocTite 221: The Taming Of The Screw...

12 January 2008, 08:07 AM	#3
Lol-x Facilitator Join Date: Nov 2005 Real Name: Steve Location: Omnipresent Posts: 33,588	That's pretty nice Greg congrats, I hope Tourneau remembered to pass on my name and address for forwarding it to me Do you know are these part of any kind of promo or ????

12 January 2008, 05:24 PM	#7
Attila Member Join Date: Oct 2007 Real Name: Attila Location: VIC AUS Watch: GMT/Explorer/Sptfr Posts: 320	Very nice and your right thats what customer service should be.

13 January 2008, 05:46 AM	#8
Lubrifar Banned Join Date: Jun 2007 Real Name: Mr. T Location: anc/sfo Watch: for the signs! Posts: 776	Dang, thats a nice gift.

13 January 2008, 06:43 AM	#9
Perdu "TRF" Member Join Date: Jul 2007 Real Name: Gary Location: GMT-6 Watch: GMT Posts: 3,350	That's a really nice gift. Now you have good reason to buy a Speedie.

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