Buyer wants to return submariner, thoughts?

[StuartM1970]

Hey folks

So to fund my nice new Exp II, I did a face to face deal to sell a 14060M, which I originally bought new.

I've just had a message from the buyer - 8 hours after pick up - asking to return the watch. He says its buyers remorse and he really wants the new model.

What's people's views on this?

Cash flow is not too much of a concern, but I made a sale to fund a purchase. The price differential between new and old should have been a clue for him. And it will be tough to readvertise it in the local market without others who enquired wondering why I have got it back.

I don't want to be a bastard, but I feel uncomfortable. Plus I think I will need a cooling off period before readvertising. It's a regional holiday season, which has made selling items a little easier, but that will be over in a week.

Advice appreciated.

[bawlin]

Why would you have to be burdened with re-selling the watch when the buyer has all the same resources available to him to sell it?

[HL65]

What was your stated return policy?

[StuartM1970]

There wasn't a stated return policy. Figured face to face removed any doubts you might get in a mail order deal. In hindsight, that was dumb.

[ARTISAN]

if they were under the age of 18 maybe I would consider a refund,,,,,,,but otherwise no way.
are they in the real world .
enjoy your new watch

[Thatguy]

If it was as described you can tell him that he is out of luck. It was face to face and he knew what he was getting. If you want to be a nice guy, karma goes a long way. How about him taking a small hit due to your trouble?

[Dr.Brian]

Unless it's not as advertised, ie broken or fake, the deal was done when he handed over the cash and took possession. The end.
If he wants to sell it to fund something else, he can do that. Not your problem.
Who knows what he did with it, dropped, scratched, changed the movement, etc. Unlikely, but possible.
Offer to buy it back for X-20%. If that's not good enough, he can chance eBay and Craig's list himself. Or he can trade it in at the dealer for X-40% at the dealer.

[Dr.Brian]

If you want to throw him a bone, given the name and contact information for DavidSW or Oscar and tell him good luck with the trade.

[Frosty]

Originally Posted by GlideLockHeadLock

do whatever feels right to you.

But your not a Store, if it was me i would tell him nicely that you dont have a return policy. It was a face to Face sale and you cant risk getting it back from him because parts could be swapped. Not saying he did that but its always possible these days.

+1

[rolepam312]

Caveat emptor..... I think he is the one that needs to resell it, take a hit or whatever he has to do to rid of " his " remorse... It's not like you( seller) changed your mind and is asking it back...

[Angrypuppy]

I just don't think I would buy it back. You would now be the buyer, I believe "buy the seller" now holds true. I would assume their is some price where the deal makes sense though.

[SWISSAHOLICS]

I would not only because you don't know what you are getting back....8 hours is a long time to do something to the internal parts....I am not saying your buyer did anything but anything is possible.

[StuartM1970]

Originally Posted by Dr.Brian

If you want to throw him a bone, given the name and contact information for DavidSW or Oscar and tell him good luck with the trade.

We're outside the US, but I may offer a buy back. The price difference may focus his thinking. Honour and honesty are a big thing here, so I don't think he'll have stripped it for parts, but its just such a hassle dealing with all the crazies when selling.

[Dr.Brian]

The hassle is worth about 20%.

[SWISSAHOLICS]

I know plenty of people that do 15% restocking fee as a buyer remorse problem....so you can offer him that as a solution....that may turn him away.

[~dadam02~]

Buyers remorse? Whatever. As a private sale it's tough luck I'm afraid. There is a remote chance I may offer to take it back if it was a long distance sale but a face 2 face where the buyer has had a chance to view the goods in person - NO WAY.

[swils8610]

I wouldn't take it back....he can sell it himself if he's not happy.


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[pietermann]

I had a old lady the other day who had buyers remorse after ordering something... I charged 10%!

[slashd0t]

I'm torn here. If its an easy face to face return and the watch is absolutely the way you sold it to him, I would probably take the return ...

Is it inconvenient? For sure. But, this is what makes people top notch sellers and dealers. Also a huge karma bump.

Sometimes people spend so much time researching an item without actually seeing one in real life.

Is the buyer being unfair asking for a refund? Probably.

Such is life. Sometimes being the good guy is just the right thing to do.

I don't think you're in the wrong either way.

[Rolex Freak]

He if has buyers remorse that's his issue not yours so I'd say let him do the reselling. If there was an issue with the watch, than I'd take it back. Sounds more like his problem than yours.

[Cc1966]

15% should get his attention and provide some "life experiences".

[strafer_kid]

Tricky one and hard to call it - everyone will have their own view on the way to go - you just need to go with your gut feeling here and whatever feels right to you - if you buy it back with a percentage cut, that would allow you some price flexibility in selling it again, something that should not be so difficult given that these are such nice watches. I would hope that the buyer would see this as a reasonable proposition in the circumstances.

[kilyung]

Maybe buy it back at a reduced price?

[Lgear080]

I think min 10-15% for your troubles is fair.
If he balks at that tell him to shove off.

[nauticajoe]

Buyer's remorse is not part of the deal, I'm sure. As mentioned, he would need to sell re-sell the watch.

[skprd13]

Face to face I would say, he bought it he owns it! However price - 20% is fair if you trust him. He knew what he was purchasing with a face to face.
Good luck.
Tom

[threemonkeys]

Originally Posted by nauticajoe

Buyer's remorse is not part of the deal, I'm sure. As mentioned, he would need to sell re-sell the watch.

X2. Let them deal with the hassle of selling the watch.

[Baco Noir]

IF you take it back, do so at an AD. Look over the entire watch for any sign it was dropped and have the AD check the timing, have him pay to have the case opened to verify the movement, and bracelet removed to verify the serial number. He should be willing to do this to give you peace of mind if you are going to be kind enough to take it back.

[Rex22]

Not your problem.tell him to go sell it.

[Rex22]

I would never refund buyers remorse