Mostly good exp w Zenith/LVMH USA service.

[ghotihead2001]

So, I have an el primero 1969 and noticed an irregularity on the dial. It was minor but it bugged me. I had bought the watch used and luckily it was still under warranty so i enjoyed it for a while and then sent it in just after new years. I took detailed pics of the issue and printed them up and put em inside the box that i sent to the service center. About 8 weeks later (Today) I got the watch back with the dial replaced and everything looking great. A full service was performed as well....all under warranty.

The only downside with the experience was that I never got any kinda of confirmation that the watch was received by LVMH, or what they planned to do about the issue. I had to call them up after i saw that the fedex had been delivered and ask them what the story was. So just a heads up on that issue. Otherwise

[bde]

Good to know. My Zenith is currently there for movement service. A little disappointing that I've only owned it a year and there's a problem with the movement, but I guess I read the same thing in the AP forum too.

Thanks for the report!

[ghotihead2001]

sure thing! happy to have the el primero back...

[joe100]

Rolex watches are made by computers and assembled by robots. Zenith watches are still mostly assembled by hand. Anything hand-made will have human induced issues. Either way, Zenith is sublime

[ghotihead2001]

Originally Posted by joe100

Rolex watches are made by computers and assembled by robots. Zenith watches are still mostly assembled by hand. Anything hand-made will have human induced issues. Either way, Zenith is sublime

I like my rolexes too...