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yachty 1 · 19 March 2014, 01:41 AM

A little frustrated . Was told 4 weeks for 3 year warranty and polish . Asked for update and was informed mid to end of April. That would be over 3 months. A little disappointed with turnaround time...

alljunks · 19 March 2014, 01:53 AM

This is normal, mine panda was out for about 3 months

SMD · 19 March 2014, 02:17 AM

My 3 year and service was about 4 weeks. Perhaps the polish delays things. I vaguely recall reading that refinishing was done elsewhere, not Clearwater.

Sent from my Nexus 5 using Tapatalk

yachty 1 · 19 March 2014, 02:32 AM

I guess if they didn't put around 4 weeks for estimate I would feel better about it.

HL65 · 19 March 2014, 02:54 AM

Very normal!

s14roller · 19 March 2014, 03:09 AM

I would talk to them about possibly speeding things up. I've had 3rd year warranty done before and it was reasonable...not sure how much time the polish adds.

Dickson Lim · 19 March 2014, 05:24 AM

3 months turnaround is pretty normal. But IMHO, if they promised you 4 weeks for the 3rd year warranty + polish, I hope they could at least do better than 3 months. Maybe you could just drop them another call to speed things up.

Hairdude1 · 20 March 2014, 01:19 PM

My SS diver only took 4 weeks for 3rd year sticker. It could be the polishing delaying things

Kustoms4ever · 20 March 2014, 02:37 PM

Mine just got back from a full service "rebanking issue" and 3rd year sticker and it took 4 weeks total. Was super happy with clearwaters customer service!

Who are you dealing with down there? I dealt with Lindsay, she was extremely helpful.

yachty 1 · 21 March 2014, 01:33 PM

It's funny. Dealt with Lindsey and Courtney. Felt like there was missing communication. Got email saying mid April then a phone call the next day saying we are going to ship it and want to confirm address....My baby is back!!!!

Dickson Lim · 21 March 2014, 01:49 PM

Quote:

Originally Posted by yachty 1

It's funny. Dealt with Lindsey and Courtney. Felt like there was missing communication. Got email saying mid April then a phone call the next day saying we are going to ship it and want to confirm address....My baby is back!!!!

So how long it took for the service mate? Glad she's back spanking new!

yachty 1 · 22 March 2014, 01:15 PM

Mine took over 2 months

thlax · 23 March 2014, 07:16 AM

Quote:

Originally Posted by yachty 1

A little frustrated . Was told 4 weeks for 3 year warranty and polish . Asked for update and was informed mid to end of April. That would be over 3 months. A little disappointed with turnaround time...

I sent mine back 2/19 because my 1yr 8mo old AP Diver stopped winding. I received it back 3/21.

-Warranty service fixed movement, and 3rd year sticker received.
-$60 bezel polish

19 March 2014, 01:41 AM	#1
yachty 1 "TRF" Member Join Date: Jan 2011 Location: ny Watch: yacht master Posts: 948	Is this normal? A little frustrated . Was told 4 weeks for 3 year warranty and polish . Asked for update and was informed mid to end of April. That would be over 3 months. A little disappointed with turnaround time...

19 March 2014, 02:54 AM	#5
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,006	Very normal! __________________ *SPEM SUCCESSUS ALIT*

19 March 2014, 05:24 AM	#7
Dickson Lim "TRF" Member Join Date: Sep 2010 Location: planet Posts: 1,517	3 months turnaround is pretty normal. But IMHO, if they promised you 4 weeks for the 3rd year warranty + polish, I hope they could at least do better than 3 months. Maybe you could just drop them another call to speed things up. __________________ Dream the impossible, and make it possible!

19 March 2014, 01:53 AM	#2
alljunks "TRF" Member Join Date: Aug 2007 Location: CA Watch: All Nice watch ! Posts: 387	This is normal, mine panda was out for about 3 months

19 March 2014, 02:17 AM	#3
SMD "TRF" Member Join Date: Jan 2013 Real Name: SMD Location: LGA/EWR/ORD Watch: AP/PP Posts: 3,701	My 3 year and service was about 4 weeks. Perhaps the polish delays things. I vaguely recall reading that refinishing was done elsewhere, not Clearwater. Sent from my Nexus 5 using Tapatalk

19 March 2014, 02:32 AM	#4
yachty 1 "TRF" Member Join Date: Jan 2011 Location: ny Watch: yacht master Posts: 948	I guess if they didn't put around 4 weeks for estimate I would feel better about it.

19 March 2014, 03:09 AM	#6
s14roller "TRF" Member Join Date: Jul 2011 Location: US Posts: 3,257	I would talk to them about possibly speeding things up. I've had 3rd year warranty done before and it was reasonable...not sure how much time the polish adds.

20 March 2014, 01:19 PM	#8
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	My SS diver only took 4 weeks for 3rd year sticker. It could be the polishing delaying things

20 March 2014, 02:37 PM	#9
Kustoms4ever Member Join Date: Aug 2011 Real Name: Johnny Location: Las Vegas Watch: AP & Rolex Posts: 32	Mine just got back from a full service "rebanking issue" and 3rd year sticker and it took 4 weeks total. Was super happy with clearwaters customer service! Who are you dealing with down there? I dealt with Lindsay, she was extremely helpful.

21 March 2014, 01:33 PM	#10
yachty 1 "TRF" Member Join Date: Jan 2011 Location: ny Watch: yacht master Posts: 948	It's funny. Dealt with Lindsey and Courtney. Felt like there was missing communication. Got email saying mid April then a phone call the next day saying we are going to ship it and want to confirm address....My baby is back!!!!

22 March 2014, 01:15 PM	#12
yachty 1 "TRF" Member Join Date: Jan 2011 Location: ny Watch: yacht master Posts: 948	Mine took over 2 months

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