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Annan · 27 May 2014, 08:05 AM

Not sure if this is the right forum but I need to vent. Swiss Luxury is an online grey dealer and I sent them some simple questions about the features of one of their models, a 116234. What I got back, after a couple of email exchanges, was that I would need to contact Rolex directly. WTF?! Why can't the dealer answer my questions. I responded with "thanks for nothing...I am done with you." Here's the response I got back"

Don’t go away mad just go away…………you got a phone # where you can get accurate technical questions answered by the manufacturer…….not exactly nothing I N G R A T E.

Thanks,

SwissLuxury.Com

(305) 428-2285

www.swissluxury.com

I responded that this was terrible customer service and I would advise all my Rolex buying friends.

crowncollection · 27 May 2014, 09:09 AM

I would not deal with them, thanks for the heads up terrible customer service.

teqp · 27 May 2014, 09:53 AM

Their business must be good to reply that way to you? That is just uncalled for IMHO. Bad on them.

27 May 2014, 08:05 AM	#1
Annan "TRF" Member Join Date: Jun 2011 Real Name: Ron Location: Arizona, USA Watch: 116233 Posts: 3,180	Swiss Luxury Not sure if this is the right forum but I need to vent. Swiss Luxury is an online grey dealer and I sent them some simple questions about the features of one of their models, a 116234. What I got back, after a couple of email exchanges, was that I would need to contact Rolex directly. WTF?! Why can't the dealer answer my questions. I responded with "thanks for nothing...I am done with you." Here's the response I got back" Don’t go away mad just go away…………you got a phone # where you can get accurate technical questions answered by the manufacturer…….not exactly nothing I N G R A T E. Thanks, SwissLuxury.Com (305) 428-2285 www.swissluxury.com I responded that this was terrible customer service and I would advise all my Rolex buying friends. __________________ *so many Rolexes.....so little time*

27 May 2014, 09:09 AM	#2
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,216	I would not deal with them, thanks for the heads up terrible customer service. __________________ watches many

27 May 2014, 09:53 AM	#3
teqp "TRF" Member Join Date: Dec 2012 Real Name: Phil Location: SoCal Watch: 116613LN Posts: 3,052	Their business must be good to reply that way to you? That is just uncalled for IMHO. Bad on them.

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