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brandrea · 23 January 2015, 09:22 AM

I wanted to share my experinece at RSC in Toronto today.

As some of you know, I renectly bought a 5513 from trusted seller greekbum

I'm loving the watch but in the last couple of days I noticed that one of the spring bars was loose or broken.

I contacted RSC in Toronto and spoke to Raphael, who said just bring it on in and he'll replace it. I brought the watch in and he replaced the spring bar, (it was in fact broken).

When it came time to pay, they said no charge

I felt obligated to offer something, but they insisted on providing the repair at no charge.

I certainly wasn't expecting this, especially given that the watch is 47 years old, but I was super greatful for the stellar service!

RSC Toronto is thumbs up in my books!

I just thought I'd share this great experinece with you all

Kokoshawnuff · 23 January 2015, 09:24 AM

My experiences with RSCs around North America, are very similar...

brandrea · 23 January 2015, 09:26 AM

Quote:

Originally Posted by Kokoshawnuff

My experiences with RSCs around North America, are very similar...

glad to hear that!

cht · 23 January 2015, 12:52 PM

You had to bring your watch to a RSC to replace a springbar?

Like, the 20mm $1 springbar you can remove with a pushpin?

Rogdogg · 23 January 2015, 01:01 PM

That's nice to hear. It's always nice to hear the positive stories too and not always the negative ones.

kier333 · 23 January 2015, 06:12 PM

I think from what I have read most stories relating to RSC are positive. I know thinks like service etc can be done cheaper in independents, and I'm all for helping the independent guy make a living, however RSC seem to not be a lot more expensive than an Indy, and the service is impeccable.

Muzz · 23 January 2015, 06:20 PM

RSC in Toronto and the RSC in Ho Chi Minh City have truly been outstanding to me in every possible way!! I have 100% confidence in their services and their professionalism! They sell the brand even more than any AD I have dealt with!

Andad · 23 January 2015, 06:50 PM

Quote:

Originally Posted by cht

You had to bring your watch to a RSC to replace a springbar?

Like, the 20mm $1 springbar you can remove with a pushpin?

The OP contacted his RSC to source a springbar.

They offered to replace it for free if he just brought it in to them.

As he would have had to visit them to buy a real Rolex springbar he did as they suggested.

At least that's how I read the post.

Your reading skills might vary.

Rags · 23 January 2015, 07:38 PM

A good will gesture goes a long way..

R Douglas · 24 January 2015, 09:19 AM

People need to understand the importance of using high quality spring bars, if you need a spring bar for your Rolex, go to the Rolex dealer and get original bars, I don't care how much they charge, you don't want to risk loosing the watch.

Jake B · 24 January 2015, 09:25 AM

Quote:

Originally Posted by R Douglas

People need to understand the importance of using high quality spring bars, if you need a spring bar for your Rolex, go to the Rolex dealer and get original bars, I don't care how much they charge, you don't want to risk loosing the watch.

Especally when it's a vintage model with lug holes that takes the long, shoulderless bars.

Andelain · 24 January 2015, 09:33 AM

Quote:

Originally Posted by Rags

A good will gesture goes a long way..

QFT.

Racerdj · 24 January 2015, 09:52 AM

Thanks for posting a positive experience!

strafer_kid · 25 January 2015, 08:56 AM

Always nice to hear something like this.

brandrea · 25 January 2015, 08:59 AM

Quote:

Originally Posted by directioneng

The OP contacted his RSC to source a springbar.

They offered to replace it for free if he just brought it in to them.

As he would have had to visit them to buy a real Rolex springbar he did as they suggested.

At least that's how I read the post.

Your reading skills might vary.

Indeed

Bangel · 25 January 2015, 09:14 AM

Always good to hear of a positive experience, especially when the experience was free of charge!

Enjoy your 5513.

AndyK · 25 January 2015, 12:21 PM

Great story! Nice to hear.

FTX I · 25 January 2015, 12:23 PM

Nice to hear Brian. Cheers

b5audia4 · 26 January 2015, 07:12 AM

The one on St.Clair?

Jocke · 26 January 2015, 07:23 AM

Quote:

Originally Posted by cht

You had to bring your watch to a RSC to replace a springbar?

Like, the 20mm $1 springbar you can remove with a pushpin?

He got a genuine pair of springbars, they do the work for him and he save $2.

What did he do wrong?

rollerball · 26 January 2015, 12:30 PM

What keeps me glue to this brand is the RSC.

Afghanvet · 26 January 2015, 02:52 PM

Now that's service!

Ace2Rolex · 17 May 2015, 02:59 AM

I know it's an old post but I wanted to give a thumbs up to the RSC in Toronto. I love going in and they always treat their customers with respect. Great experience every time.

xjeeunitx · 17 May 2015, 07:12 AM

Got two watches at RSC Dallas right now. Pretty excited about the outcome. =)

23 January 2015, 09:22 AM	#1
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,120	RSC experience and Sub Bezel advice I wanted to share my experinece at RSC in Toronto today. As some of you know, I renectly bought a 5513 from trusted seller greekbum I'm loving the watch but in the last couple of days I noticed that one of the spring bars was loose or broken. I contacted RSC in Toronto and spoke to Raphael, who said just bring it on in and he'll replace it. I brought the watch in and he replaced the spring bar, (it was in fact broken). When it came time to pay, they said no charge I felt obligated to offer something, but they insisted on providing the repair at no charge. I certainly wasn't expecting this, especially given that the watch is 47 years old, but I was super greatful for the stellar service! RSC Toronto is thumbs up in my books! I just thought I'd share this great experinece with you all

23 January 2015, 01:01 PM	#5
Rogdogg 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: Bangkok Posts: 6,124	That's nice to hear. It's always nice to hear the positive stories too and not always the negative ones. __________________ Nil Satis Nisi Optimum

23 January 2015, 07:38 PM	#9
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	A good will gesture goes a long way.. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

24 January 2015, 09:52 AM	#13
Racerdj 2024 Pledge Member Join Date: Apr 2013 Location: Indianapolis Watch: Patek-Philippe Posts: 16,832	Thanks for posting a positive experience! __________________ Rolex and Patek Philippe

26 January 2015, 07:12 AM	#19
b5audia4 "TRF" Member Join Date: Dec 2013 Location: Toronto, ON Watch: 116710BLNR Posts: 63	The one on St.Clair? __________________ OYSTERDATE 6694 \| SUBMARINER 16610LV \| GMT-MASTER II 116710BLNR \| DAYTONA 116520BLACK

23 January 2015, 09:24 AM	#2
Kokoshawnuff "TRF" Member Join Date: Oct 2012 Real Name: Alex Location: Los Angeles Posts: 210	My experiences with RSCs around North America, are very similar...

23 January 2015, 12:52 PM	#4
cht 2024 Pledge Member Join Date: Jan 2010 Real Name: Chris Location: San antonio, TX Watch: 116610LV Posts: 2,143	You had to bring your watch to a RSC to replace a springbar? Like, the 20mm $1 springbar you can remove with a pushpin?

23 January 2015, 06:12 PM	#6
kier333 Banned Join Date: Dec 2012 Location: london Posts: 416	I think from what I have read most stories relating to RSC are positive. I know thinks like service etc can be done cheaper in independents, and I'm all for helping the independent guy make a living, however RSC seem to not be a lot more expensive than an Indy, and the service is impeccable.

23 January 2015, 06:20 PM	#7
Muzz "TRF" Member Join Date: Mar 2014 Real Name: Steve Location: TO CAD, HCMC VN Watch: MP 18946 Posts: 7,292	RSC in Toronto and the RSC in Ho Chi Minh City have truly been outstanding to me in every possible way!! I have 100% confidence in their services and their professionalism! They sell the brand even more than any AD I have dealt with!

24 January 2015, 09:19 AM	#10
R Douglas "TRF" Member Join Date: Jan 2015 Location: Springfield Pa Watch: 114060 Posts: 234	People need to understand the importance of using high quality spring bars, if you need a spring bar for your Rolex, go to the Rolex dealer and get original bars, I don't care how much they charge, you don't want to risk loosing the watch.

25 January 2015, 08:56 AM	#14
strafer_kid "TRF" Member Join Date: Oct 2009 Real Name: Kenny Location: northern ireland Watch: SDs, Subs & GMTs Posts: 5,136	Always nice to hear something like this.

25 January 2015, 09:14 AM	#16
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	Always good to hear of a positive experience, especially when the experience was free of charge! Enjoy your 5513.

25 January 2015, 12:21 PM	#17
AndyK "TRF" Member Join Date: Jun 2011 Location: Chicago Watch: 216570 Posts: 878	Great story! Nice to hear.

25 January 2015, 12:23 PM	#18
FTX I "TRF" Member Join Date: Feb 2013 Real Name: Flavio Location: N/A Posts: 14,654	Nice to hear Brian. Cheers

26 January 2015, 12:30 PM	#21
rollerball Member Join Date: Jan 2012 Location: United States Posts: 245	What keeps me glue to this brand is the RSC.

26 January 2015, 02:52 PM	#22
Afghanvet "TRF" Member Join Date: Jan 2015 Location: Virginia Watch: Subs, SD4K Posts: 2,272	Now that's service!

17 May 2015, 02:59 AM	#23
Ace2Rolex "TRF" Member Join Date: Mar 2015 Real Name: Chris Location: Toronto Watch: 116263 LP TOG Posts: 204	I know it's an old post but I wanted to give a thumbs up to the RSC in Toronto. I love going in and they always treat their customers with respect. Great experience every time. __________________ 228239♕14060M♕1601♕116263 LP♕116234♕ Time is the most valuable thing that a man can spend.

17 May 2015, 07:12 AM	#24
xjeeunitx 2024 Pledge Member Join Date: Aug 2008 Posts: 5,529	Got two watches at RSC Dallas right now. Pretty excited about the outcome. =)

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