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RepomanAr · 27 March 2016, 07:36 AM

Picked up a Brand new white dial SS from my local AD. By the time I made it home, it had stopped working. Took it right back and now on the way to service center. Any ideas ? The AD shook it by his ear and said it rattles and will need a service and clean. This is a brand new watch. What would you do? The AD said no cost to me, but a watch less than 3 hours already stopping.

japenney · 27 March 2016, 07:38 AM

Take the free service at least then you know it likely won't need one for a solid 10/years

watchwatcher · 27 March 2016, 07:38 AM

OK...I'll ask the obvious question: was the watch fully wound?

RepomanAr · 27 March 2016, 07:38 AM

Oh and here is the wrist shot for a new in coming. The above pic in the zip lock bag is the out going shot,

franchise1450 · 27 March 2016, 07:39 AM

I would ask for a new watch without question. This is highly unusual. If he refuses I would dispute the charge on my credit card and never shop there again, I know my AD would take it back without question.

kevblah · 27 March 2016, 07:40 AM

check out my thread, happened to my wifes new daytona after 4 months

http://www.rolexforums.com/showthread.php?t=465838

RepomanAr · 27 March 2016, 07:41 AM

They offered a refund, but it is the last SS white dial they have.

RichM · 27 March 2016, 07:41 AM

That would leave me with a sour taste in my mouth. Will he/she give you another watch? If that goes to an RSC (which it probably will) you won't see it for six weeks.

If they won't give you another watch, return it. You want your money back.

tmehanna · 27 March 2016, 07:48 AM

I would insist on getting a new watch or my money back.

japenney · 27 March 2016, 07:51 AM

Let them send that watch to be serviced while they order you in a new one.

jbenjamin1 · 27 March 2016, 07:56 AM

yup agreed with those above. A full refund is warranted.

RolexAuthority · 27 March 2016, 08:23 AM

Shuda got refund and reserved ceramic model?

Tools · 27 March 2016, 08:28 AM

Quote:

Originally Posted by RepomanAr

They offered a refund, but it is the last SS white dial they have.

I wouldn't listen to these guys who "insist" on another watch.

You can be sure, now, that your watch will be taken completely apart, every part checked for tolerance, any out-of-tolerance parts replaced, and it re-assembled to the latest Superlative Chronometer standards - by hand.

Think of it as having your new Ferrari engine completely blue-printed !! Now who wouldn't want that !

Jim Smyth · 27 March 2016, 08:33 AM

Quote:

Originally Posted by tmehanna

I would insist on getting a new watch or my money back.

Me two................

Sublovin · 27 March 2016, 08:40 AM

Quote:

Originally Posted by Tools

I wouldn't listen to these guys who "insist" on another watch.

You can be sure, now, that your watch will be taken completely apart, every part checked for tolerance, any out-of-tolerance parts replaced, and it re-assembled to the latest Superlative Chronometer standards - by hand.

Think of it as having your new Ferrari engine completely blue-printed !! Now who wouldn't want that !

Quite a spin....
With all do respect, I wouldn't want that at all.
This is a brand new watch and this is completely unacceptable

RichM · 27 March 2016, 08:45 AM

Quote:

Originally Posted by Tools

I wouldn't listen to these guys who "insist" on another watch.

You can be sure, now, that your watch will be taken completely apart, every part checked for tolerance, any out-of-tolerance parts replaced, and it re-assembled to the latest Superlative Chronometer standards - by hand.

Think of it as having your new Ferrari engine completely blue-printed !! Now who wouldn't want that !

Not my idea of how a brand new watch should work. Sorry. Let someone else have that "blue-printed" Daytona. Not me brother.

southcarolina1801 · 27 March 2016, 09:52 AM

I would take the refund or a replacement watch.

Sent from my iPhone using Tapatalk

liuk3 · 27 March 2016, 09:53 AM

Quote:

Originally Posted by Tools

I wouldn't listen to these guys who "insist" on another watch.

You can be sure, now, that your watch will be taken completely apart, every part checked for tolerance, any out-of-tolerance parts replaced, and it re-assembled to the latest Superlative Chronometer standards - by hand.

Think of it as having your new Ferrari engine completely blue-printed !! Now who wouldn't want that !

This seriously ^^^^^

etp095 · 27 March 2016, 10:00 AM

They made more than one, get another.

guelerct · 27 March 2016, 10:01 AM

Take the refund and a first in line position for the ceramic Daytona incoming

Rocco21 · 27 March 2016, 10:05 AM

You are buying watches like crazy.it does suck but you got a few others to wear until then,just enjoy waiting for it.

darwen · 27 March 2016, 10:12 AM

Just because you bought it "new" it may have been in stock for a while so the movement may well have been a bit clogged, especially if it hasn't been wound up and worn at regular intervals.

I've had 2 watches do just this to me : an omega and a tudor.

The omega I changed in the shop since it was just a seamaster and the dealer had several anyway.

The Tudor was an Aeronaut which would have been very difficult if not impossible to replace so I had it sent back to Tudlex for service and it's worked perfectly since.

My recommendation : send it to Rolex for a full service. It'll come back in excellent condition with a newly cleaned and oiled movement and might even look better - you don't know who's worn the watch whilst it was in the dealership.

I swear the watches that I've sent away to be serviced by Rolex come back looking better than they did new !

Ticknaway · 27 March 2016, 10:15 AM

I would think if the AD wanted to keep your business they would do something for your massive disappointment and frustration! perhaps offer to find another one for you.

JP Chestnut · 27 March 2016, 10:15 AM

Quote:

Originally Posted by Tools

I wouldn't listen to these guys who "insist" on another watch.

You can be sure, now, that your watch will be taken completely apart, every part checked for tolerance, any out-of-tolerance parts replaced, and it re-assembled to the latest Superlative Chronometer standards - by hand.

Think of it as having your new Ferrari engine completely blue-printed !! Now who wouldn't want that !

If only the RSCs did perfect work 100% of the time. Any time you send one in, you're running a risk, though relatively small, that it's going to come back scratched, dinged, or otherwise poorly looked after.

Alex6340 · 27 March 2016, 10:19 AM

I would insist to get a replacement. I got my 116610ln replaced after one week of ownership because it wasn't working with in cosc. I told my AD that I wasn't ready to wait between 3-6 weeks to get it back from rsc. So they exchanged it for another one. Your Daytona is even more expensive so I would insist for it.

Envoyé de mon iPhone en utilisant Tapatalk

RolexxxeloR · 27 March 2016, 10:31 AM

Quote:

Originally Posted by Sublovin

Quite a spin....
With all do respect, I wouldn't want that at all.
This is a brand new watch and this is completely unacceptable

I totally agree... He talks about the OP's new watch being completely taken apart, as if someone would want their 3-hour-old watch completely taken apart...

RolexxxeloR · 27 March 2016, 10:33 AM

Quote:

Originally Posted by JP Chestnut

If only the RSCs did perfect work 100% of the time. Any time you send one in, you're running a risk, though relatively small, that it's going to come back scratched, dinged, or otherwise poorly looked after.

The risk of the watch coming back scratched didn't appear to be relatively small for my Polar, since it came back with numerous scratches...

handsfull · 27 March 2016, 10:38 AM

Quote:

Originally Posted by JP Chestnut

If only the RSCs did perfect work 100% of the time. Any time you send one in, you're running a risk, though relatively small, that it's going to come back scratched, dinged, or otherwise poorly looked after.

It's not a small risk...it's almost certain your watch will come back with scratches/dents/etc. At least that's my personal experience. You might get lucky.

Take the refund and keep shopping.

JP Chestnut · 27 March 2016, 11:01 AM

I never use an RSC for work, but the guy I use was formerly affiliated with both PA and Dallas. I'll just say that "off the record" conversations have made me glad to have avoided RSCs in the past. The one exception is the pseudo-RSC in SF. Those guys do top quality work with great care.

JPizzzle · 27 March 2016, 11:30 AM

Unless you got a great dea, I would take a refund. You have an easy out, and the that Dayton isn't difficult to find anymore. Plus, RSC might scratch it up.

27 March 2016, 07:36 AM	#1
RepomanAr "TRF" Member Join Date: Jan 2016 Location: Arkansas Posts: 99	New Daytona already back in shop Picked up a Brand new white dial SS from my local AD. By the time I made it home, it had stopped working. Took it right back and now on the way to service center. Any ideas ? The AD shook it by his ear and said it rattles and will need a service and clean. This is a brand new watch. What would you do? The AD said no cost to me, but a watch less than 3 hours already stopping. Attached Images

27 March 2016, 07:38 AM	#4
RepomanAr "TRF" Member Join Date: Jan 2016 Location: Arkansas Posts: 99	Oh and here is the wrist shot for a new in coming. The above pic in the zip lock bag is the out going shot, Attached Images

27 March 2016, 07:41 AM	#8
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,775	That would leave me with a sour taste in my mouth. Will he/she give you another watch? If that goes to an RSC (which it probably will) you won't see it for six weeks. If they won't give you another watch, return it. You want your money back. __________________ "I love to work at nothing all day" TRF #139960

27 March 2016, 10:00 AM	#19
etp095 "TRF" Member Join Date: Jan 2008 Real Name: rudolph Location: chicago burbs Posts: 2,026	They made more than one, get another. __________________ tt date circa 69' 5513 circa 81' ss sub w/date (z) pepsi gmt for dad(D) polar expy II(z) 1675 gmt circa 68' ladies datejust on jubilee for mom (z) sea dweller16600(M) SS Sub-C(g) Omega Planet Ocean,45.5 on mesh(2500D)

27 March 2016, 10:12 AM	#22
darwen "TRF" Member Join Date: Jul 2010 Location: Scaro, UK Watch: Rolex GMT Master Posts: 120	Just because you bought it "new" it may have been in stock for a while so the movement may well have been a bit clogged, especially if it hasn't been wound up and worn at regular intervals. I've had 2 watches do just this to me : an omega and a tudor. The omega I changed in the shop since it was just a seamaster and the dealer had several anyway. The Tudor was an Aeronaut which would have been very difficult if not impossible to replace so I had it sent back to Tudlex for service and it's worked perfectly since. My recommendation : send it to Rolex for a full service. It'll come back in excellent condition with a newly cleaned and oiled movement and might even look better - you don't know who's worn the watch whilst it was in the dealership. I swear the watches that I've sent away to be serviced by Rolex come back looking better than they did new ! __________________ Rolex DSSD, Explorer II, GMT Master IIc. Tudor Heritage Black Bay, Aeronaut, "Montecarlo", Pelagos. Bremont ALT1-C, ALT1-WT, Solo 37. Pinion Axis Bronze, Axis steel Dawn, R1969. Mont Blanc Nicolas Rieussec

27 March 2016, 07:38 AM	#2
japenney "TRF" Member Join Date: Apr 2013 Real Name: Josh Location: Canada Watch: undecided Posts: 4,777	Take the free service at least then you know it likely won't need one for a solid 10/years

27 March 2016, 07:38 AM	#3
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,047	OK...I'll ask the obvious question: was the watch fully wound?

27 March 2016, 07:39 AM	#5
franchise1450 2024 Pledge Member Join Date: Jul 2014 Location: Portland, OR Posts: 16	I would ask for a new watch without question. This is highly unusual. If he refuses I would dispute the charge on my credit card and never shop there again, I know my AD would take it back without question.

27 March 2016, 07:40 AM	#6
kevblah "TRF" Member Join Date: Jan 2012 Location: Boston Posts: 223	check out my thread, happened to my wifes new daytona after 4 months http://www.rolexforums.com/showthread.php?t=465838

27 March 2016, 07:48 AM	#9
tmehanna "TRF" Member Join Date: Oct 2012 Location: Cairo Watch: LV,BLNR,Serti DJII Posts: 145	I would insist on getting a new watch or my money back.

27 March 2016, 07:51 AM	#10
japenney "TRF" Member Join Date: Apr 2013 Real Name: Josh Location: Canada Watch: undecided Posts: 4,777	Let them send that watch to be serviced while they order you in a new one.

27 March 2016, 07:56 AM	#11
jbenjamin1 "TRF" Member Join Date: Mar 2015 Real Name: Jay Location: NY Metropolitan Watch: Many Posts: 741	yup agreed with those above. A full refund is warranted.

27 March 2016, 08:23 AM	#12
RolexAuthority Banned Join Date: Aug 2015 Location: London Posts: 1,233	Shuda got refund and reserved ceramic model?

27 March 2016, 09:52 AM	#17
southcarolina1801 "TRF" Member Join Date: May 2009 Location: The Peach State Posts: 735	I would take the refund or a replacement watch. Sent from my iPhone using Tapatalk

27 March 2016, 10:01 AM	#20
guelerct "TRF" Member Join Date: Mar 2015 Location: CT Watch: Omega Grey Side Posts: 395	Take the refund and a first in line position for the ceramic Daytona incoming

27 March 2016, 10:05 AM	#21
Rocco21 Banned Join Date: Jan 2016 Real Name: Rob Location: Cape Cod Watch: 126660,126600 Posts: 1,324	You are buying watches like crazy.it does suck but you got a few others to wear until then,just enjoy waiting for it.

27 March 2016, 10:15 AM	#23
Ticknaway "TRF" Member Join Date: Aug 2015 Real Name: Dave Location: USA Watch: Rolex Posts: 1,028	I would think if the AD wanted to keep your business they would do something for your massive disappointment and frustration! perhaps offer to find another one for you.

27 March 2016, 10:19 AM	#25
Alex6340 "TRF" Member Join Date: Sep 2013 Location: Switzerland Watch: 16710, PP 5167 Posts: 840	I would insist to get a replacement. I got my 116610ln replaced after one week of ownership because it wasn't working with in cosc. I told my AD that I wasn't ready to wait between 3-6 weeks to get it back from rsc. So they exchanged it for another one. Your Daytona is even more expensive so I would insist for it. Envoyé de mon iPhone en utilisant Tapatalk __________________ Instagram: swisswatchologist

27 March 2016, 11:01 AM	#29
JP Chestnut Banned Join Date: May 2012 Location: Ann Arbor MI Watch: Rolex Ref 16600 Posts: 3,908	I never use an RSC for work, but the guy I use was formerly affiliated with both PA and Dallas. I'll just say that "off the record" conversations have made me glad to have avoided RSCs in the past. The one exception is the pseudo-RSC in SF. Those guys do top quality work with great care.

27 March 2016, 11:30 AM	#30
JPizzzle "TRF" Member Join Date: Oct 2012 Location: USA Posts: 229	Unless you got a great dea, I would take a refund. You have an easy out, and the that Dayton isn't difficult to find anymore. Plus, RSC might scratch it up.

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