Pelagos was my new favorite watch until...

[travisb]

The AD did the right thing. Glad it worked out.

[Ruud Van Driver]

Great outcome. That's an AD that would secure my business for a long time to come

[J!m]

I'm quite surprised but glad they decided to handle it that way.

Just because it is a retail environment, does not mean you have to make full profit on every sale. In this case they probably broke even (I'm sure they didn't lose money) but they secured you as a future customer. That is the pay off, and so many retailers these days don't get that. My former boss didn't understand the value of building the relationship- he is type "A" salesman. He is no longer with the company but not before having me terminated first. A very classy gentleman...

[porschedude]

Glad you got it worked out, the AD sounds like a very good business to deal with.

[Big Jay]

That shouldn't be too bad. Just take it to an AD or a local professional watch repair. Bezel appears undamaged so it should be a simple "pop in"

There are youtube videos on doing it yourself but I personally wouldn't.

[Kevin of Larchmont]

Originally Posted by Big Jay

That shouldn't be too bad. Just take it to an AD or a local professional watch repair. Bezel appears undamaged so it should be a simple "pop in"

There are youtube videos on doing it yourself but I personally wouldn't.

There have been a number of suggestions that I just "pop" it back in but the Pelagos bezel is ceramic and it's my understanding based on reading on TRF and elsewhere that it is installed with a press at the factory and not everybody has this specialized press lying around. Ceramic doesn't flex like aluminum so this isn't a task to be undertaken at the kitchen table with a butter knife and a roll of Scotch tape. More to the point, regardless of where it sits in the Tudor/Rolex hierarchy, it's a brand new watch that cost thousands of dollars and when prominent external parts start falling off on the third day that's someone else's problem to address, not mine. That's part of what I paid for. Three days is well within the WTF timeframe. I'm grateful that they went above and beyond to address it so quickly and decisively for me but fundamentally it's their job to address it as the manufacturer's authorized dealer. I wouldn't be buying new Swiss watches with warranty from the AD if I wanted to do arts and crafts.

I suspect that might be one reason why they gave me a new watch, because they couldn't fix it themselves and they couldn't get it fixed without sending it on a plane ride. Regardless, the good news is that everybody in the retail chain did the right thing, and I'm happy.

Thank you.

[Big Jay]

Completely understand. It sounds like you had a great outcome. No need to be upset. As I said, I wouldn't personally replace the bezel insert myself but it is a common service item.

[masyv6]

Originally Posted by texex91

A little Gorilla Glue and you'll be good

I was gonna suggest duct tape

[Kevin of Larchmont]

Originally Posted by Big Jay

Completely understand. It sounds like you had a great outcome. No need to be upset. As I said, I wouldn't personally replace the bezel insert myself but it is a common service item.

Sorry. Up at 6am, drove 200 miles, then started typing. It was the caffeine and the road buzz.

Thanks to all for your support!

[Orangejoe]

I agree with the OP, the AD earned his business on this one.