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Old 29 May 2017, 11:36 AM   #1
Gbahri
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Join Date: May 2017
Location: Florida
Posts: 9
Sent Rolex to RSC for service, got a worrying response

Hello all, So i had this incident when I sent my rolex to the offical rsc for service since I have had it for 10 years and never serviced it. I am a lurker here but this incident made me sign up and post.

Originally I bought my rolex at a national AD brand new 10 years ago. I recently went to the same AD (but different city from original purchase since I have moved) to add a link since I have gained a few pounds in the past 10 years and the watch was getting a little tight. I gave them the extra link that was removed from my watch when it was first sized when I bought it 10 years ago. They told me their watchmaker is only there 2 days out of the week, so I left it with them and came back a week later after the link was added. Tried on the watch, it fit perfectly and then decided, that I should just send the rolex in for service since its never been serviced in 10 years.

Fast forward 4 weeks later I get a call for the repair prices from my AD and one of them is $60 to change a link that is not an official rolex link on the watch. Now I have never given this watch to anyone except for this one time to add a link. I explained this to the AD who is the same gentlemen that I spoke with when I brought it to add the link, he responded that he would not know how that would happen but said he will do me a favor and will cover the cost of the new link.

I have a feeling they didn't add the link I gave them, gave me a non official rolex link that looks similar and now got caught and are trying to cover themselves by just paying for it. What do you guys think? I don't care about the $60 dollars, what I worry about more is now I feel like I can not trust that AD anymore. Thoughts??
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