Sending a Rolex to RSC

[Brookbond]

Originally Posted by kilyung

So I've got to send in a watch to the RSC for warranty service and I thought it might be educational for those who haven't gone through the process to log the steps as they happen.



So the victim is a D serial TT 179161 still under warranty.







It is behaving very badly... note the very low amplitude.





Jan 29,2013

I called the Dallas Rolex Service Center at 1-214-871-0500 (your RSC may differ). I asked to be transferred to Customer Service. When CS got on the line, I gave them my name and explained that I had a watch requiring service under warranty and could they please send me a packaging kit to ship my watch to Dallas. They asked for my address and promised to send it ASAP. Now I just have to wait for the packaging kit to arrive. More pics and steps to follow as they happen!

Thanks.


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