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Amiroo · 7 November 2017, 05:18 PM

I can't seem to log in to my AP account. I had registered my watch but wanted to make sure it had 5 years and not just the 3 years. Now it's saying the credentials don't match their records. Anybody else have this problem?
thanks

hojuturtle · 7 November 2017, 08:46 PM

I happen to have the exact same problem.

Amiroo · 8 November 2017, 06:30 AM

Quote:

Originally Posted by hojuturtle

I happen to have the exact same problem.

Have you been unable to log in for awhile or just the past couple of days?

GUICAMPA · 8 November 2017, 07:40 AM

I was trying to do that, had reset my password and it is still not working...

ctsales1 · 8 November 2017, 08:03 AM

I have been problem for weeks and have sent several emails with no resolution thus far.

texasmade · 8 November 2017, 09:32 AM

I just checked and I can log into my account with no problem.

HL65 · 8 November 2017, 10:30 AM

Just logged in as well and no issues.

Reloko · 8 November 2017, 10:52 AM

I encountered same issue and cause was the serial number that I inputted. Check the instruction on what to input.

Sent from my iPad using Tapatalk

NRD · 8 November 2017, 12:02 PM

I can't log in and see my watches that are registred. Seeing this post come by and wanted to know.... Well they have a couple of months to fix it before i will have a new watch to register haha. Any one made a complaint to AP and know whats up?

HL65 · 8 November 2017, 08:05 PM

Not sure what you guys are talking about but just checked again and I logged in right away without any issues whatsoever.

NRD · 8 November 2017, 08:53 PM

Quote:

Originally Posted by HL65

Not sure what you guys are talking about but just checked again and I logged in right away without any issues whatsoever.

Very strange. My last watch i registered a year ago and untill this post inwas unaware of any login problems. Now that i've checked i could not log in. Beeing redirected to a page were they say: woooops something went wrong.

Let me ask for a new password and see what that does

hojuturtle · 8 November 2017, 11:40 PM

Quote:

Originally Posted by Amiroo

Have you been unable to log in for awhile or just the past couple of days?

I created my account about a week ago.
Since then for the past few days I couldn't log in.
Tried resetting the password but still the same.

tyler1980 · 8 November 2017, 11:55 PM

they are having firewall and email issues so its probably related. I don't know how widespread but i do know they are conducting official business out of gmail accounts as they can't access their own systems in some instances. Its been going on for several weeks.

Your account is still there but your log in info isn't making it past the firewall.

NRD · 9 November 2017, 05:45 AM

Quote:

Originally Posted by tyler1980

they are having firewall and email issues so its probably related. I don't know how widespread but i do know they are conducting official business out of gmail accounts as they can't access their own systems in some instances. Its been going on for several weeks.

Your account is still there but your log in info isn't making it past the firewall.

Thank you mister Tyler

Did not changed my password and got in this afternoon and now its not working again. So you explanation sound that that is the case. Thanks..!!

jujubell501 · 9 November 2017, 07:35 AM

Is there a customer service number you can call?

Amiroo · 9 November 2017, 08:54 AM

Quote:

Originally Posted by jujubell501

Is there a customer service number you can call?

I called and spoke with them today. They said that they're having issues with the system and are dealing with the problem. I will keep you guys posted.

HL65 · 9 November 2017, 10:12 AM

Just logged in again and in seconds with no issues. Wonder why you guys are having trouble and I am not.

solrac6262 · 9 November 2017, 03:18 PM

same problem for weeks, AP customer service via email sucks, better to call clear water
https://www.rolexforums.com/showthread.php?t=567138

conkers · 9 November 2017, 04:52 PM

Quote:

Originally Posted by HL65

Just logged in again and in seconds with no issues. Wonder why you guys are having trouble and I am not.

You probably have the Diamond Privilege Membership Ken.

HL65 · 9 November 2017, 07:55 PM

Quote:

Originally Posted by conkers

You probably have the Diamond Privilege Membership Ken.

I guess so Roger and a few notes below your Platinum Triple Diamond Privilege Membership!

Amiroo · 16 November 2017, 09:59 AM

The site seems to be up and running again. Registered for the extended 5 year warranty with no issues!

dc98354 · 16 November 2017, 10:13 AM

Yep. Extended 2 2017 RO / ROO warranty to 2022 with no issues. Even the watch is registered you still need to go to Extend Warranty with the serial and warranty number.

Lange · 16 November 2017, 10:31 AM

No issues here.

Bello_nyc · 16 November 2017, 01:30 PM

So many problems with AP 🤦*♂️

7 November 2017, 05:18 PM	#1
Amiroo "TRF" Member Join Date: Mar 2017 Location: Canada Watch: Royal Oak Chrono Posts: 301	Issues logging into AP account I can't seem to log in to my AP account. I had registered my watch but wanted to make sure it had 5 years and not just the 3 years. Now it's saying the credentials don't match their records. Anybody else have this problem? thanks __________________ Audemars Piguet Royal Oak Chronograph 26331OR Audemars Piguet Royal Oak 15400OR Rolex Day-Date II 218235 Rolex GMT-Master II BLNR 116710

8 November 2017, 10:30 AM	#7
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,005	Just logged in as well and no issues. __________________ *SPEM SUCCESSUS ALIT*

8 November 2017, 08:05 PM	#10
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,005	Not sure what you guys are talking about but just checked again and I logged in right away without any issues whatsoever. __________________ *SPEM SUCCESSUS ALIT*

8 November 2017, 11:55 PM	#13
tyler1980 "TRF" Member Join Date: Apr 2015 Location: Houston Posts: 17,622	they are having firewall and email issues so its probably related. I don't know how widespread but i do know they are conducting official business out of gmail accounts as they can't access their own systems in some instances. Its been going on for several weeks. Your account is still there but your log in info isn't making it past the firewall. Attached Images

9 November 2017, 10:12 AM	#17
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,005	Just logged in again and in seconds with no issues. Wonder why you guys are having trouble and I am not. __________________ *SPEM SUCCESSUS ALIT*

7 November 2017, 08:46 PM	#2
hojuturtle "TRF" Member Join Date: Oct 2014 Location: AUH Posts: 54	I happen to have the exact same problem.

8 November 2017, 07:40 AM	#4
GUICAMPA "TRF" Member Join Date: Dec 2012 Location: Watchland Posts: 209	I was trying to do that, had reset my password and it is still not working...

8 November 2017, 08:03 AM	#5
ctsales1 "TRF" Member Join Date: Jul 2015 Real Name: Mark Location: NY Posts: 3	I have been problem for weeks and have sent several emails with no resolution thus far.

8 November 2017, 09:32 AM	#6
texasmade "TRF" Member Join Date: Feb 2017 Real Name: Robert Location: Lone Star State Watch: AP RO 15400, FOIS Posts: 2,384	I just checked and I can log into my account with no problem.

8 November 2017, 10:52 AM	#8
Reloko "TRF" Member Join Date: Apr 2016 Location: Manila Posts: 102	I encountered same issue and cause was the serial number that I inputted. Check the instruction on what to input. Sent from my iPad using Tapatalk

8 November 2017, 12:02 PM	#9
NRD "TRF" Member Join Date: Sep 2015 Location: Santiago Watch: AP & Rolex Posts: 101	I can't log in and see my watches that are registred. Seeing this post come by and wanted to know.... Well they have a couple of months to fix it before i will have a new watch to register haha. Any one made a complaint to AP and know whats up?

9 November 2017, 07:35 AM	#15
jujubell501 "TRF" Member Join Date: Aug 2017 Location: Chicago Posts: 19	Is there a customer service number you can call?

9 November 2017, 03:18 PM	#18
solrac6262 2024 Pledge Member Join Date: Dec 2011 Location: US Posts: 258	same problem for weeks, AP customer service via email sucks, better to call clear water https://www.rolexforums.com/showthread.php?t=567138

16 November 2017, 09:59 AM	#21
Amiroo "TRF" Member Join Date: Mar 2017 Location: Canada Watch: Royal Oak Chrono Posts: 301	The site seems to be up and running again. Registered for the extended 5 year warranty with no issues! __________________ Audemars Piguet Royal Oak Chronograph 26331OR Audemars Piguet Royal Oak 15400OR Rolex Day-Date II 218235 Rolex GMT-Master II BLNR 116710

16 November 2017, 10:13 AM	#22
dc98354 "TRF" Member Join Date: Jul 2014 Location: Back in HK Posts: 110	Yep. Extended 2 2017 RO / ROO warranty to 2022 with no issues. Even the watch is registered you still need to go to Extend Warranty with the serial and warranty number.

16 November 2017, 10:31 AM	#23
Lange Banned Join Date: Nov 2017 Location: Lisbon Posts: 34	No issues here.

16 November 2017, 01:30 PM	#24
Bello_nyc "TRF" Member Join Date: Jun 2016 Real Name: Bello Location: NYC Watch: Rolex Posts: 698	So many problems with AP 🤦*♂️ __________________ Ap Royal oak offshore 🌹 ♛ Sky-Dweller 326934🤍 ♛ Datejust41 126333 ♛ Datejust2 116334 💎💎

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