Lee Perla AD

[drmovement]

I got quoted 7-8 years for a 2018 SS pepsi....

Have bought 6 Rolexes over the years from them... 2 of which were precious metal.



Jokes on me I guess

[watchmework]

Oof that’s rough. DavidSW has one for sale for 21k

[Fleetlord]

Wow...I hate to say this, but they just don't respect your business.

Quotes like that are usually reserved for hit the bricks scenarios, where the AD simply cannot be bothered with the hassle of getting you the watch.

You seem like a customer who should be respected more, but clearly they don't see you that way.

[jtso1125]

Ouch, I'm on an "undetermined" waitlist with another NJ AD. However, I did manage to pick up a 126711CHNR with said AD today!

[drmovement]

Originally Posted by watchmework

Oof that’s rough. DavidSW has one for sale for 21k

Yeah haha, ill pass on that unless i get really desperate

[drmovement]

Originally Posted by Fleetlord

Wow...I hate to say this, but they just don't respect your business.

Quotes like that are usually reserved for hit the bricks scenarios, where the AD simply cannot be bothered with the hassle of getting you the watch.

You seem like a customer who should be respected more, but clearly they don't see you that way.

When I called and they said not available, I told them to look up my purchase history and even after that...she quoted me 7-8 years. You are right they don't respect their existing customers...also I used to work with David at Lee Perla and now that he left for a few years now, it seems like the customer service has gone down hill. It is a shame.

[watchmework]

Originally Posted by drmovement

Yeah haha, ill pass on that unless i get really desperate

I don’t blame you, I wouldn’t either. Good luck in the hunt!

[SPMN]

Originally Posted by drmovement

When I called and they said not available, I told them to look up my purchase history and even after that...she quoted me 7-8 years. You are right they don't respect their existing customers...

That’s just terrible. 7-8 years means they don’t want your business. I would write an email to the store manager or owner explaining why you won’t be doing additional business with them and move on.

[harvey]

Originally Posted by SPMN

That’s just terrible. 7-8 years means they don’t want your business. I would write an email to the store manager or owner explaining why you won’t be doing additional business with them and move on.

I wouldn't bother. Clearly they're not.

Think I have previously stated...you don't choose the AD...the AD chooses you (as a customer). The rules have changed.

Find another AD that respects you and your custom. They are out there. Reach out to the forum for recommendations.

Good luck...

[viper]

I think this piece is over hyped. Just like the BLNR. It's only a SS GMT. Once the must haves get theirs, I think this piece will be more available. It's different and I think a lot of people will flip it as they can't warm up to the jubilee. JMHO.

[Nikrnic]

Find a new AD, I did now l feel like l have a chance on something hard to get.

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[THC]

Originally Posted by viper

I think this piece is over hyped. Just like the BLNR. It's only a SS GMT. Once the must haves get theirs, I think this piece will be more available. It's different and I think a lot of people will flip it as they can't warm up to the jubilee. JMHO.

this is very wishful thinking

[superdog]

Picked mine up from them today. Never heard anytime but good things about them. I’ve been dealing with them for over a decade and I’ve had (and seen) nothing but exceptional customer service.

But just so I’m clear, you called up and asked for the hottest watch on the market. On the phone. You didn’t go in.

Any guesses how many calls they get like this?

And then, you didn’t get the answer you want, even though you know it’s a nearly impossible watch to get and you start in on “but look at my buying history”.

And now you come onto an Internet forum and whine that they don’t think you are important?

Seems to me that something is amiss here. And based on my own decades worth of experience, I’m going to say it’s not them.

Yeah, go try and get the watch elsewhere. See how that goes for you.

If anything, blame Rolex. I’m quite certain Lee Perla would love to have tons of stock to sell.

[Uncle00Jesse]

Originally Posted by superdog

Picked mine up from them today. Never heard anytime but good things about them. I’ve been dealing with them for over a decade and I’ve had (and seen) nothing but exceptional customer service.

But just so I’m clear, you called up and asked for the hottest watch on the market. On the phone. You didn’t go in.

Any guesses how many calls they get like this?

And then, you didn’t get the answer you want, even though you know it’s a nearly impossible watch to get and you start in on “but look at my buying history”.

And now you come onto an Internet forum and whine that they don’t think you are important?

Seems to me that something is amiss here. And based on my own decades worth of experience, I’m going to say it’s not them.

Yeah, go try and get the watch elsewhere. See how that goes for you.

If anything, blame Rolex. I’m quite certain Lee Perla would love to have tons of stock to sell.

He’s bought 6 watches from them, 2 of which were PM. I think he’s got a right to be frustrated since they basically told him to f@$k off with that 7-8 years garbage. For someone who just got theirs, maybe you should offer the dude some advice

[JLM3]

Maybe they have other customers who are good customers as well and demand for the watch is crazy .....hopefully they just threw out the 7 to 8 yr wait and You may get it sooner.

[superdog]

Originally Posted by Uncle00Jesse

He’s bought 6 watches from them, 2 of which were PM. I think he’s got a right to be frustrated since they basically told him to f@$k off with that 7-8 years garbage. For someone who just got theirs, maybe you should offer the dude some advice

Well, fwiw I think there is something missing to the story.

I know each and every person there by name. And they are all total professionals.

I won’t offer him any advice because I doubt he wants it. Based on his post he just wants to cry because he can’t get what he wants. And he’s blaming them.

I’ll give you some advice though. Don’t believe everything you read on the internet. I very highly doubt anyone there was anything but polite and professional.

It is genuinely truly not their fault that they can’t get the stock to sell. But I’m quite certain that they treated him with respect and courtesy.

And I’ll offer everyone else some advice. Make relationships. Show people that you value them, even when they can’t do what you want them to do. Show respect. It comes back tenfold. Pretty much always.

[superdog]

^^^

And FYI, that goes for everything. Always.

Show courtesy to everyone. Always.

You’d be surprised at how effective it is in creating strong relationships.

[hitman23]

Maybe if the OP bought 10 watches in the past, he would have it in 3-4 years.

More likely, if he bought 20 watches in the past, he would be next in line.

6 isn't going to get it done it seems.

Curious how many Superdog has bought from them?

[uniqueMR]

Originally Posted by drmovement

I got quoted 7-8 years for a 2018 SS pepsi....

Have bought 6 Rolexes over the years from them... 2 of which were precious metal.



Jokes on me I guess

Time to change AD :)

[superdog]

Originally Posted by hitman23

Maybe if the OP bought 10 watches in the past, he would have it in 3-4 years.

More likely, if he bought 20 watches in the past, he would be next in line.

6 isn't going to get it done it seems.

Curious how many Superdog has bought from them?

A lot. I’ve also hosted GTG’s there. And I’ve referred dozens of people to them. Which btw, every one of them reported back exceptional service.

I also go in there regularly to say hello. I brought them chocolates at Christmas as well.

I won’t reduce my efforts to get this watch. I lobbied hard for it. I just bought a 116655 from them not long ago. But that was actually at a better price than any gray could offer it.

And with all that, I’m 100% certain I’m not even close to their biggest spender. Not even close.

IMHO though, that’s not what this thread is about. The OP heard an answer he didn’t like. And he came here to try and hurt them. I don’t know what was said. I wasn’t there. And I don’t know if the OP actually bought that many watches from them.

But what is an AD to do? How should they respond? If they have dozens of people that regularly go into the shop asking for this watch, and they get one every month or so, what are going to do? What can they do?

I’m closing, I’ve asked for an LVC and a blue SD. I haven’t gotten either.

They don’t get a lot. And they have a lot of people asking for the hot models.

This is the genius behind Rolex marketing. And even when I didn’t get what I wanted, I was grateful for their service and their professionalism. And I kept coming back. Being polite. Understanding their position. And further strengthening the relationship.

[peterpl]

This is why there is no such thing as building a relationship with an AD - i dont believe in that concept at all and know a few guys now that have spent 100s of thousands and to be treated in this exact same manner.

Usually you buy from the same sales person and once that sales person leaves well they dont know who you are anymore.

There are high turnaround of employees at most ADs and in general sales roles.

[superdog]

Originally Posted by uniqueMR

Time to change AD :)

Why?

Can another AD get one quicker for him?

[nyc2la]

Originally Posted by peterpl

This is why there is no such thing as building a relationship with an AD. Usually you buy form the same sales person and once that sales person leaves well they dont know who you are anymore.

There are high turnaround of employees at most ADs and in general sales roles.

Some truth to this, however I try to deal with the manager/owner when possible.

[PLNYC]

Originally Posted by superdog

A lot. I’ve also hosted GTG’s there. And I’ve referred dozens of people to them. Which btw, every one of them reported back exceptional service.

I also go in there regularly to say hello. I brought them chocolates at Christmas as well.

I won’t reduce my efforts to get this watch. I lobbied hard for it. I just bought a 116655 from them not long ago. But that was actually at a better price than any gray could offer it.

And with all that, I’m 100% certain I’m not even close to their biggest spender. Not even close.

IMHO though, that’s not what this thread is about. The OP heard an answer he didn’t like. And he came here to try and hurt them. I don’t know what was said. I wasn’t there. And I don’t know if the OP actually bought that many watches from them.

But what is an AD to do? How should they respond? If they have dozens of people that regularly go into the shop asking for this watch, and they get one every month or so, what are going to do? What can they do?

I’m closing, I’ve asked for an LVC and a blue SD. I haven’t gotten either.

They don’t get a lot. And they have a lot of people asking for the hot models.

This is the genius behind Rolex marketing. And even when I didn’t get what I wanted, I was grateful for their service and their professionalism. And I kept coming back. Being polite. Understanding their position. And further strengthening the relationship.

Agreed. Although I haven’t bought anything from Lee Perla, I have spoken to Rick on the phone and he was nothing but courteous

[City74]

Honestly buying 6 Rolexes doesn’t even get you into the 6 digits with an AD. Most likely they have customers who spend that on 1 watch. Those are the people they cater to and that’s just how it is. From a business standpoint it makes total sense. From a customer standpoint it sucks. Don’t blame the AD tho, blame Rolex. They are the ones making it like it is.

[superdog]

Originally Posted by peterpl

This is why there is no such thing as building a relationship with an AD - i dont believe in that concept at all and know a few guys now that have spent 100s of thousands and to be treated in this exact same manner.

Usually you buy form the same sales person and once that sales person leaves well they dont know who you are anymore.

There are high turnaround of employees at most ADs and in general sales roles.

I’ll defend this team all day long.

Maybe I’m biased. But I’m super difficult when it comes to customer service. I expect it to be exceptional. I provide it in my business, and I expect it when I am the customer.

I’m super loyal to these guys because of how good they are. They have earned my loyalty over a very long period of time. And they continue to earn in every interaction.

I’ve posted dozens of compliments about these guys. They have deserved every one and more.

And, this place has minimal turnover at best. I would venture a guess and say that everyone there has a minimum of two years. Some significantly longer.

[superdog]

Originally Posted by City74

Honestly buying 6 Rolexes doesn’t even get you into the 6 digits with an AD. Most likely they have customers who spend that on 1 watch. Those are the people they cater to and that’s just how it is. From a business standpoint it makes total sense. From a customer standpoint it sucks. Don’t blame the AD tho, blame Rolex. They are the ones making it like it is.

[Nikrnic]

I get it but it just sounds funny for anyone to be told 7/8 yrs. At least say maybe 2/3 years, how can they predict what will or will not happen so far into the future. Just sounds more like getting blown off.

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[superdog]

Originally Posted by Nikrnic

I get it but it just sounds funny for anyone to be told 7/8 yrs. At least say maybe 2/3 years, how can they predict what will or will not happen so far into the future.

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That’s a fair point.

And again, I wasn’t there. I can’t say what was said and what wasn’t.

If I’m wrong, so be it. But I’d bet that those words were not actually said. I’d bet big money on it.

We are relying on a man scorned that came to the internet to vent his frustration on not getting what he wants.

[Nikrnic]

Copy that superdog

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