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DanMdR · 24 June 2018, 08:25 AM

I’ve been thinking about getting a Tudor Black Bay for a while and went in last week and they didn’t have the black bezel I wanted, so they ordered it and it arrived today. Instead of a very cool “incoming” post, I’m posting this. I arrived at the store today and the watch has hairline scratches on the 9 PM side of the case, and what looked to be pitting on the crown side of the case. The AD obviously said the watch was new, but I couldn’t believe the amount of scratches and the “pitting”. The watch had stickers on the bracelet and underside of the case, but the sides were exposed.

Is this something weird going on with the AD, this individual watch, or is this something from the Tudor factory?

tufty · 24 June 2018, 08:39 AM

picked up my BB gmt today, had all stickers on, its been in store for about 2/3 weeks, they rang me to say its in, but i was then going on holiday, was kept in safe so i was told, not gone over it with a loupe, it looked ok to me!, never had a problem with new.

SoCal_Batman · 24 June 2018, 08:50 AM

That’s a bummer to hear! Hopefully they can make things right and get you another one quickly...if you still have faith in them.

SLS · 24 June 2018, 08:59 AM

Don't new Tudors come with stickers on the sides of the case?

jtpopper · 24 June 2018, 10:22 AM

Seems fishy to me. What ad? Is it in NorCal?

imperio · 24 June 2018, 11:11 AM

Quote:

Originally Posted by DanMdR

I’ve been thinking about getting a Tudor Black Bay for a while and went in last week and they didn’t have the black bezel I wanted, so they ordered it and it arrived today. Instead of a very cool “incoming” post, I’m posting this. I arrived at the store today and the watch has hairline scratches on the 9 PM side of the case, and what looked to be pitting on the crown side of the case. The AD obviously said the watch was new, but I couldn’t believe the amount of scratches and the “pitting”. The watch had stickers on the bracelet and underside of the case, but the sides were exposed.

Is this something weird going on with the AD, this individual watch, or is this something from the Tudor factory?

I would pass on this. Something's not right.

Dr.Smellody · 24 June 2018, 12:05 PM

Weird!

Andad · 24 June 2018, 12:14 PM

Possibly ordered in from another store where it had not been treated very well??

DanMdR · 24 June 2018, 04:58 PM

I’m done with this location in SoCal. I’m going to go to this company’s other location tomorrow to see if their Black Bay is in better condition. If not, I’ll be going to another AD to purchase. Hopefully I’ll have a nice “incoming” post tomorrow. I really love the Black Bay, and prefer it over the Seamaster I was cross shopping, so I’ll just hope for the best. Considering both Tudor and Rolex come from the same company, I think this AD’s particular location is just doing something weird.

mercman · 24 June 2018, 07:24 PM

Could it be a watch that was sold then returned, I have purchased several watches from my AD and he always removes the stickers from the sides and the clasp leaving the ones on the underside of the bracelet and caseback.
I don't know how the warranty works with Tudor, do you get a card similar to Rolex or is it something else.

Les

Rashid.bk · 24 June 2018, 08:01 PM

I seriously doubt a Rolex/Tudor would leave the factory in that condition. I would definitely pass on that watch altogether.

Woody · 24 June 2018, 08:15 PM

Chances are it has been on display at another location/branch of the AD and that it has been transferred to meet your order. Several months in and out of the window plus overnight storage in a safe etc is going to result in some handling marks. If you are not happy with the condition then you did the right thing rejecting it......it is not a difficult model to source but your best bet might be just to request that an AD specifically orders a new watch from Tudor for you.......that should mean all is OK. Good luck with your search.

1William · 24 June 2018, 09:17 PM

I would go elsewhere and find the watch that meets my standards. The BB is a great watch and you will enjoy it once it is in your possession.

padi56 · 24 June 2018, 11:20 PM

Quote:

Originally Posted by DanMdR

I’ve been thinking about getting a Tudor Black Bay for a while and went in last week and they didn’t have the black bezel I wanted, so they ordered it and it arrived today. Instead of a very cool “incoming” post, I’m posting this. I arrived at the store today and the watch has hairline scratches on the 9 PM side of the case, and what looked to be pitting on the crown side of the case. The AD obviously said the watch was new, but I couldn’t believe the amount of scratches and the “pitting”. The watch had stickers on the bracelet and underside of the case, but the sides were exposed.

Is this something weird going on with the AD, this individual watch, or is this something from the Tudor factory?

Without seeing the scratches cannot give a true opinion as many seem to exaggerate the tiniest mark out of all proportion if you go by some on forum lately.

dunajska · 25 June 2018, 12:18 AM

I don't see how anyone here would consider this unusual. Especially when you see all the photos on this site of people fondling watches at ADs - especially those that have on two or three watches on their wrist for an Instagram photo.

It is my watch-buying pet peeve... It seems a combination of irresponsible ADs and inconsiderate (i.e. non-purchasing) looky-loos.

I love visiting boutiques and admiring, but I don't ask to "try-on" multiple watches and risk ruining the new purchasing experience for someone else.

DanMdR · 25 June 2018, 02:28 PM

Update: I made it to the other location and was instantly impressed with how they run their operation. Everyone was wearing gloves. All the watches had in-store protective shrink wrap and stickers, and the sales associates knew what they were doing. They had the Black Bay, and it is flawless so I went ahead and purchased it. I couldn’t be happier! Here’s a link to my incoming post with some pics. Thank you everyone for the advice and wisdom. https://www.rolexforums.com/showthread.php?t=612657

Speedbird-1 · 25 June 2018, 06:52 PM

Quote:

Originally Posted by DanMdR

Update: I made it to the other location and was instantly impressed with how they run their operation. Everyone was wearing gloves. All the watches had in-store protective shrink wrap and stickers, and the sales associates knew what they were doing. They had the Black Bay, and it is flawless so I went ahead and purchased it. I couldn’t be happier! Here’s a link to my incoming post with some pics. Thank you everyone for the advice and wisdom. https://www.rolexforums.com/showthread.php?t=612657

Well done, and congratulations!

imperio · 26 June 2018, 01:49 AM

Well done.

24 June 2018, 08:25 AM	#1
DanMdR "TRF" Member Join Date: Mar 2018 Location: West Coast Watch: OP 36 Posts: 312	Scratches from store or factory I’ve been thinking about getting a Tudor Black Bay for a while and went in last week and they didn’t have the black bezel I wanted, so they ordered it and it arrived today. Instead of a very cool “incoming” post, I’m posting this. I arrived at the store today and the watch has hairline scratches on the 9 PM side of the case, and what looked to be pitting on the crown side of the case. The AD obviously said the watch was new, but I couldn’t believe the amount of scratches and the “pitting”. The watch had stickers on the bracelet and underside of the case, but the sides were exposed. Is this something weird going on with the AD, this individual watch, or is this something from the Tudor factory?

24 June 2018, 08:50 AM	#3
SoCal_Batman "TRF" Member Join Date: Mar 2018 Real Name: C.R. Location: Los Angeles Watch: ♛ BLNR \| AK Posts: 1,029	That’s a bummer to hear! Hopefully they can make things right and get you another one quickly...if you still have faith in them. __________________ "The more I see, the less I know for sure." - John Lennon

24 June 2018, 08:59 AM	#4
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	Don't new Tudors come with stickers on the sides of the case? __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

24 June 2018, 12:14 PM	#8
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,533	Possibly ordered in from another store where it had not been treated very well?? __________________ E

26 June 2018, 01:49 AM	#18
imperio "TRF" Member Join Date: Sep 2011 Location: San Francisco, CA Watch: this space Posts: 1,867	Well done. __________________

24 June 2018, 08:39 AM	#2
tufty "TRF" Member Join Date: Feb 2017 Location: UK Watch: DJ II, Exp II Posts: 902	picked up my BB gmt today, had all stickers on, its been in store for about 2/3 weeks, they rang me to say its in, but i was then going on holiday, was kept in safe so i was told, not gone over it with a loupe, it looked ok to me!, never had a problem with new.

24 June 2018, 10:22 AM	#5
jtpopper "TRF" Member Join Date: Apr 2018 Real Name: Jim Location: Vt Watch: In pursuit. Posts: 39	Seems fishy to me. What ad? Is it in NorCal?

24 June 2018, 12:05 PM	#7
Dr.Smellody "TRF" Member Join Date: Apr 2014 Location: Salem, OR Posts: 5,416	Weird!

24 June 2018, 04:58 PM	#9
DanMdR "TRF" Member Join Date: Mar 2018 Location: West Coast Watch: OP 36 Posts: 312	I’m done with this location in SoCal. I’m going to go to this company’s other location tomorrow to see if their Black Bay is in better condition. If not, I’ll be going to another AD to purchase. Hopefully I’ll have a nice “incoming” post tomorrow. I really love the Black Bay, and prefer it over the Seamaster I was cross shopping, so I’ll just hope for the best. Considering both Tudor and Rolex come from the same company, I think this AD’s particular location is just doing something weird.

24 June 2018, 07:24 PM	#10
mercman "TRF" Member Join Date: Dec 2010 Location: Scotland Watch: 126660 D-Blue Posts: 226	Could it be a watch that was sold then returned, I have purchased several watches from my AD and he always removes the stickers from the sides and the clasp leaving the ones on the underside of the bracelet and caseback. I don't know how the warranty works with Tudor, do you get a card similar to Rolex or is it something else. Les

24 June 2018, 08:01 PM	#11
Rashid.bk "TRF" Member Join Date: Jan 2009 Location: Dallas Watch: 12800ft = 3900m Posts: 11,173	I seriously doubt a Rolex/Tudor would leave the factory in that condition. I would definitely pass on that watch altogether.

24 June 2018, 08:15 PM	#12
Woody "TRF" Member Join Date: Aug 2006 Location: Africa Posts: 1,127	Chances are it has been on display at another location/branch of the AD and that it has been transferred to meet your order. Several months in and out of the window plus overnight storage in a safe etc is going to result in some handling marks. If you are not happy with the condition then you did the right thing rejecting it......it is not a difficult model to source but your best bet might be just to request that an AD specifically orders a new watch from Tudor for you.......that should mean all is OK. Good luck with your search.

24 June 2018, 09:17 PM	#13
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,776	I would go elsewhere and find the watch that meets my standards. The BB is a great watch and you will enjoy it once it is in your possession.

25 June 2018, 12:18 AM	#15
dunajska "TRF" Member Join Date: Jun 2014 Location: California Watch: 116610LV Posts: 97	I don't see how anyone here would consider this unusual. Especially when you see all the photos on this site of people fondling watches at ADs - especially those that have on two or three watches on their wrist for an Instagram photo. It is my watch-buying pet peeve... It seems a combination of irresponsible ADs and inconsiderate (i.e. non-purchasing) looky-loos. I love visiting boutiques and admiring, but I don't ask to "try-on" multiple watches and risk ruining the new purchasing experience for someone else.

25 June 2018, 02:28 PM	#16
DanMdR "TRF" Member Join Date: Mar 2018 Location: West Coast Watch: OP 36 Posts: 312	Update: I made it to the other location and was instantly impressed with how they run their operation. Everyone was wearing gloves. All the watches had in-store protective shrink wrap and stickers, and the sales associates knew what they were doing. They had the Black Bay, and it is flawless so I went ahead and purchased it. I couldn’t be happier! Here’s a link to my incoming post with some pics. Thank you everyone for the advice and wisdom. https://www.rolexforums.com/showthread.php?t=612657

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